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Serra Toyota

Birmingham, AL

4.8
2,835 Reviews

1300 Center Point Pkwy

Birmingham, AL

35215

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Showing 2,835 reviews

November 13, 2022

Better than Hoover. I don’t feel like I’m being scammed. Have had 4 services. I did have a problem with them not tightening my lug nuts recently and had some shaking More

by JB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon, John
Nov 14, 2022 -

Serra Toyota responded

Hello, thank you for your feedback. We're happy that our Service Team has provided an overall good experience. Please let us know if there is anything further we can assist with here at Serra Toyota Birmingham.

November 13, 2022

Awesome service. Got my oil changed and the service was fast and efficient. Because I gave them the proper key to my rims, they were able to fix my wobble in my tires More

by TheLadyAlyce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
Nov 13, 2022 -

Serra Toyota responded

Hello, receiving reviews like yours is what our Service Team strives for here at Serra Toyota Birmingham. Thank you for letting us know that we were able to provide a fast and efficient experience during your visit for an oil change. Your business is truly appreciated.

November 13, 2022

This Dealership was so awesome. I am so thankful that I found me a truck. Thank you so much. More

by Psalt9590
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexa
Nov 14, 2022 -

Serra Toyota responded

Hi, we understand purchasing a vehicle is a big decision and we're happy to learn our Sales Team was able to help you find your perfect truck. It is a genuine pleasure to have been chosen by you here at Serra Toyota Birmingham. Thank you for sharing your experience with us and giving positive feedback. If you need further assistance, please contact us anytime. Have an awesome day.

Nov 15, 2022 -

Psalt9590 responded

It was an awesome experience. I thank you all .

Nov 21, 2022 -

Psalt9590 responded

ALEXIS WAS AWESOME!

November 09, 2022

I’ve gotten three cars from Serra and have always been pleased with the process. Mr. Jenkins is a wonderful salesman who ALWAYS make sure I get what I want and for the right price. More

by tarezjajuan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Jenkins
Nov 11, 2022 -

Serra Toyota responded

We appreciate your five-star review. We are honored to have earned your continued business and thrilled that you repeatedly enjoy a first-class experience working with our Sales Team. Thank you for choosing Serra Toyota Birmingham and please let us know if there is anything else you need.

November 09, 2022

Please continue your excellent Customer service. .... thank you Serra For finding exactly what I want for the second time 🙂🙂 More

by Enid Mitchell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aj.....and Nath Financial agent, Chris McDaniel, Chris Ziadie, Matt Patterson
Nov 12, 2022 -

Serra Toyota responded

Hello Enid! Our staff is glad to know that you had a great experience with our dealership. We like to keep our valuable customers informed and help them get exactly what they want! Thanks for furnishing this marvelous comment of Serra Toyota Birmingham.

November 07, 2022

Dennis is great Always a smile takes time we you if you have any concerns More

by Pamela.dodd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Paulin
Nov 09, 2022 -

Serra Toyota responded

Hello Pamela, we appreciate you taking the time to share your five-star review. Our Service Team works diligently to ensure every customer receives the best possible service and leaves with a smile on their face. Let us know if you need any further assistance, we at Serra Toyota Birmingham are always here to help.

November 07, 2022

Dealership was ok salesman seemed to be fairly new had to wait three days to get my vehicle detailed. Car still not very clean as I would have expected. There is a scratch in the front window which was cover More

by Ounita
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joshua Dayutis
Nov 10, 2022 -

Serra Toyota responded

Hi, Thank you for bringing this to my attention and sharing this feedback about your recently purchased vehicle. Serra Toyota Birmingham always wants to provide excellent customer care and I would like to address this with you. Could you please contact me at the information below? Meghan Barnes Customer Relations Manager (205) 838-4400

November 07, 2022

Simeon Williams was awesome. he took the time to show us multiple vehicles and was very patient and helpful. More

by mark6435
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Simeon Williams
Nov 10, 2022 -

Serra Toyota responded

Thank you for choosing Serra Toyota Birmingham. We are so glad you received an awesome interaction with our Sales Department. We are so proud to have served you and welcome you back anytime.

November 06, 2022

The staff is always very personal and professional. Always keep you up on what's going on with your vehicle. More

by Ty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will, Matt Patterson
Nov 08, 2022 -

Serra Toyota responded

Hi Ty, Here at Serra Toyota Birmingham our staff's number one goal is to be personal and professional to always let you know what the status is with your vehicle. If you require any additional help, feel free to let us know.

November 06, 2022

I did 3 weeks of research. Compared prices and offers in three states. I live in Florida, and Serra Toyota in Birmingham AL, was the only dealer that had what I wanted and with More

by Cjedwards82
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Parnell
Nov 09, 2022 -

Serra Toyota responded

Thank you for the 5-star review. We hope to continue being your go-to dealer, please don't hesitate to reach out when you need anything in the future. Thank you very much for choosing to bring your business to us here at Serra Toyota Birmingham.

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