Back

Serra Toyota

Birmingham, AL

4.8
2,836 Reviews

1300 Center Point Pkwy

Birmingham, AL

35215

Directions

By Type

Showing 2,836 reviews

January 22, 2023

Coach was great. Everyone there was very helpful and friendly. Explained all features and hands on. More

by Honeyk53
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Paulin, Nick Gregory
January 22, 2023

Extremely helpful and very professional! The process was completed and didn’t take all day! I was very pleased with the service I received! More

by Tricia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Beh Doli
January 22, 2023

We recently brought our car in for service. Mitch Kelly has handled our service for several years and has always been absolutely wonderful! He always remembers us, works with us to accommodate More

by jacquelynbyrne
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Kelly
January 20, 2023

I really liked the service. The person that took care of my service was very professional and handled my questions very well. His name was Dennis. Yes, I will definitely be a re More

by Ewilson0803
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
January 19, 2023

Gary Wilson and Brandon in finance were stellar! Their patience with me was top notch. More

by VMason
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Michaelis, Gary Wilson
January 18, 2023

I worked with Mitch Kelly he was awesome, this was my first time at this dealership and he made it a great experience. More

by Meme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Kelly
January 18, 2023

at least fifteen words about this dealership - that's about all I can say for now More

by christheone8773
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris McDaniel
January 18, 2023

Highly recommend! This team will go above and beyond to help you find your dream car. This was my first new car purchase and Liz did such an amazing job at updating me More

by nboonin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elizabeth Jordan
January 18, 2023

Promised 8-12 week delivery. After 24 weeks presented vehicle that did not have options ordered. They refused to honor quotation after holding deposit for 24 weeks. Would not More

by Potential Customer
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Tim Mergenthal
Jan 20, 2023 -

Serra Toyota responded

Hello, I would like to learn more about the feedback you have provided for us here at Serra Toyota Birmingham. If you would, please contact me directly at the phone number provided below to discuss your delivery experience. Thank you, I look forward to hearing from you. Meghan Barnes Customer Relations Manager (205) 838-4400

January 15, 2023

Always keeps you informed of all details going on with your vehicle. Always friendly feed back. More

by dratliff91
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Komissa Yao
...
52
...