Serra Toyota

great experience, no issues that is all I want to say about this transaction thank you about this transaction thank you More

Customer service was great and I would return for my next service on my car service on my car More

Service Manager friendly, inform, and let the customer know what wad going on. Would recommend Mr.Wood. know what wad going on. Would recommend Mr.Wood. More

My husband and I absolutely loved our experience with Serra Toyota. Abdoul was absolutely amazing!!! He did exactly what he said he would do!!! God Bless❤️❤️❤️ Serra Toyota. Abdoul was absolutely amazing!!! He did exactly what he said he would do!!! God Bless❤️❤️❤️ More

Recently visited the Service Dept for a routine visit . Ended up new tires and battery and a couple of other things. Our service advisor was Shannon Grider. Very professional and explained to us in full. M Ended up new tires and battery and a couple of other things. Our service advisor was Shannon Grider. Very professional and explained to us in full. Mr. GRIDER VERY RESPECTFUL AND WHEN WE COULDNT COMPLETE SERVICE VISIT WAS OFFERED A RENTAL.. WAS ABLE TO RESOLVE BY 2ND DAY. WE WERE SATISFIED WITH OUR VISIT AND WILL ALWAYS ASK FOR SHANNON GRIDER ON ANY VISIT GOING FORTH. More

Everyone is very polite and courteous. They let you know the status of you're vehicle while being serviced. They let you know the status of you're vehicle while being serviced. More

Very thorough and knowledgeable. The person who called me was courteous.Thanks for the honesty. The person who called me was courteous.Thanks for the honesty. More

I live in Ragland and when I scheduled my appointment I told the person I had coupons for oil change and tire rotation. She said that was fine and set up the appointment. When I arrived I gave the tech my told the person I had coupons for oil change and tire rotation. She said that was fine and set up the appointment. When I arrived I gave the tech my coupons and he told me I could only use 1 coupon. I needed to schedule another appointment to use the 2nd coupon. I explained I live approximately 50 miles away could they just do both while I was there. I spoke with a manager and he refused to take both coupons. This is very inconvenient. I had my oil changed and he asked if I wanted to schedule an appointment for tire rotation. I said no. I'm not driving here again for a rotation. I rather have it done locally even it cost more. Then I asked the service tech how many miles can I drive with synthetic oil before next oil change. He said 10k miles but the sticker on the windshield says 5k. So, now I'm confused if I can drive 10k miles or only 5k. I've never had a good experience at Serra Toyota B'ham including the day I purchased my Rav4. That day was a nightmare! More