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Serra Toyota

Birmingham, AL

Overview
Reviews
Vehicles
4.8
2,835 Reviews
Call Dealership (205) 623-2298
View Awards

1300 Center Point Pkwy

Birmingham, AL

35215

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Showing 2,835 reviews

August 06, 2023

My service advisor was knowledgeable and forthright. He gave me good information. The work was done quickly. More

by PapaRon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
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August 05, 2023

I am never disappointed with service at Serra. They always do a good job with regular maintenance as well as analysis of any problem that may occur. More

by cmcatheymay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
Report | Print
August 04, 2023

Very pleased with this dealership. They really stress customer service ! Me and my two sons have bought several vehicles from Serra Toyota, and have them serviced there. More

by pruittln
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis, service department , Matt Patterson
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Aug 05, 2023 -

Serra Toyota responded

Thank you for your 5-star review. We are honored to read you and your sons are pleased with our Sales and Service Teams here at Serra Toyota Birmingham. Our team certainly values customer service and are beyond thrilled to see you have experienced this firsthand. Do not hesitate to reach out if you need us in the future.

August 03, 2023

Everything went well the only issue was when one of the finance personnel felt he could intimidate me by yelling not my cup of tea More

by Morgan C
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Will Dennis
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Aug 04, 2023 -

Serra Toyota responded

Morgan, Thank you for taking the time to share your feedback with us. We are pleased to know our Sales Team provided you with an overall good experience. Your business is appreciated here at Serra Toyota Birmingham and if you would like to discuss your feedback regarding your interaction with our Finance Team, please feel free to reach out to me directly. Best Regards, Meghan Barnes Customer Relations Director (205) 838-4400

August 03, 2023

Very helpful and friendly staff, especially Alexis, also ? Coach that assisted. Finance manager was extremely nice also. It took a long time after we made the decision to get the vehicle to be able to get More

by d_conner
Recommend Dealer
Yes
Employees Worked With
Alexis in sales
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Aug 04, 2023 -

Serra Toyota responded

Thank you for taking the time to share your four-star review and feedback. We are thrilled to read that our Sales Team was friendly and helpful during your visit here at Serra Toyota Birmingham. Congratulations on the purchase of your vehicle. Please don't hesitate to come back for any future needs, we hope to earn five stars on your next visit.

August 03, 2023

Great communication with the customer. Informative, friendly and proficient. I would recommend you all again More

by Suga001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Kiker, Erick Fitzpatrick
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Aug 04, 2023 -

Serra Toyota responded

Thank you for the 5-star review and for recommending our services. We are happy to know that you had a great communicative, informative and efficient experience with our friendly team. If we can be of any further assistance, please feel free to reach out to us at Serra Toyota Birmingham.

August 03, 2023

Wonderful to work with and get my car serviced. Sales Associate was tops for sure. More

by Babs68
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jarmaine White, Calvin Smith, Erick Fitzpatrick
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Aug 04, 2023 -

Serra Toyota responded

Thank you for your wonderful review and for giving our dealership such a highly 5-star rated review! We always strive to provide top-quality service to every guest and are pleased to learn that you enjoyed your experience. We appreciate your business and hope to see you again soon.

August 02, 2023

The service I received was outstanding. From beginning to the end. I appreciate the service being done in a timely manner. More

by leshawnkidd825
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will my service advisor was not listed , Matt Patterson
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Aug 03, 2023 -

Serra Toyota responded

We are honored you took the time to leave us a five-star review. It makes us happy to know that our Service Team was outstanding and assisted you in a timely manner. Your business is valued and we hope you continue to always choose Serra Toyota Birmingham.

August 01, 2023

Good people to do business with and will be recommending them to anyone I meet who’s looking to buy a car More

by B.c.h60
Recommend Dealer
Yes
Employees Worked With
Beh Doli
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Aug 02, 2023 -

Serra Toyota responded

Thank you so much for your perfect review and recommending Serra Toyota Birmingham. Our Sales Team is here for you should you need additional assistance in the future. Have a great day!

July 31, 2023

Great experience buying from Ben he helped us find the right car. Joel was also incredibly helpful. They went above and beyond for us. More

by Kerriholley72
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben in sales and Joel in finance
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