Serra Toyota

I went in not buying,, But when i got there i met with Mr Horton,, He was very kind,, Answered any questions i had! Mr horton was very concerned with what i wanted and how i wanted my payments! He got me Mr Horton,, He was very kind,, Answered any questions i had! Mr horton was very concerned with what i wanted and how i wanted my payments! He got me everything thing that i wanted! I would recomend him to anyone! You can not go wrong when you deal with Mr Horton! More

My name is Mary Jo Robinson. I purchased a 2012 Corolla on February 20. I have purchased and leased several cars from Serra Toyota before. The experiences have always been good and pleasant. My salesman on February 20. I have purchased and leased several cars from Serra Toyota before. The experiences have always been good and pleasant. My salesman on Monday was Shannon Twitty. He was courteous, informative and a non-pressuring sales person; he was GREAT! He wanted a sale and I knew that because my husband and I couldn't figure out if the store were opened or not because of the dark glass but in a flash, Shannon came out, met us half way and offered his assistance. He treated me like the car was mine already. "What do you want, what color, and so forth." More

THEY PARTICIPATE IN THE UNETHICAL AND ILLEGAL PRACTICE OF ADVERTISING BAIT AND SWITCH! WE HAVE GIVEN THE DEALERSHIP EVERY POSSIBLE OPPORTUNITY TO MAKE THIS ISSUE RIGHT YET THEY REFUSE TO DO SO. THEY OFFER ADVERTISING BAIT AND SWITCH! WE HAVE GIVEN THE DEALERSHIP EVERY POSSIBLE OPPORTUNITY TO MAKE THIS ISSUE RIGHT YET THEY REFUSE TO DO SO. THEY OFFER A $25O CASH BONUS, BUT WE NEVER RECEIVED IT. IT IS A LIE AND A SCAM TO GET THE PUBLIC TO TRADE WITH THEM. More

I had no idea I could get my payments lowered by buying a newer car until I spoke to Randy. Randy was a huge help with all the steps from setting up my credit application to picking out a car I liked. I abso newer car until I spoke to Randy. Randy was a huge help with all the steps from setting up my credit application to picking out a car I liked. I absolutely love my new car and the new lower payments. More

I am very pleased with the deal i got on my new Tundra at Serra Toyota. Matt worked with me to get the truck i wanted with a payment i could live with. The staff was friendly, courteous and obviously care ab Serra Toyota. Matt worked with me to get the truck i wanted with a payment i could live with. The staff was friendly, courteous and obviously care about their customers. I like the leather seats and the navigation system is awesome. I would recommend Serra Toyota to anyone in need of a new vehicle. More

I was very pleased with the deal I got on my new car. there was no hassle and Chris went out of his way to get me the car that i wanted for a price i could afford. I would recommend Serra Toyota to anyon there was no hassle and Chris went out of his way to get me the car that i wanted for a price i could afford. I would recommend Serra Toyota to anyone looking to buy a new car or truck. They are friendly, courteous, and very professional in their manner. I couldn't have asked for better service. More

I live in Georgia and bought a used car from Serra Toyota. While signing the final paperwork, Serra Toyota charged me Alabama sales tax (they overcharged me at 4.7% sales tax, should have been 4%). Toyota. While signing the final paperwork, Serra Toyota charged me Alabama sales tax (they overcharged me at 4.7% sales tax, should have been 4%). When I went to register and title the car in Georgia I had to pay Georgia sales tax (which is 7%). Georgia has a reciprocal tax agreement with the state of Alabama in which Alabama keeps 2% of the tax. I paid a total of 11.7% sales tax. I went back to Serra Toyota to recover the Alabama sales tax that I was overcharged and have had nothing but frustration since. I have been trying to recover my money for almost one month so far. I talked to my salesman, finance manager, and general manager and no one returns calls and I constantly get "were working on it" excuse. HORRIBLE CUSTOMER SERVICE, ONCE THEY HAVE YOUR MONEY FORGET ANY FURTHER HELP. OUT OF STATE BUYERS BEWARE!!!!! More

The best experience that I have ever had buying a car. I came into the dealership and was greeted very professonally. It was quick and easy. Matt gave me a wonderful price and did a great job showing me the came into the dealership and was greeted very professonally. It was quick and easy. Matt gave me a wonderful price and did a great job showing me the dealership. I got a lifetime warranty for free and free tv. I would send all my family and friends to Serra Toyota. It had a great atmosphere. Thanks More

They said one thing on the phone when we got there they said they couldn't do it. I tried for over a week to help my 20 year old emploied daughter buy a new Scion tc. She had very little credit but a good said they couldn't do it. I tried for over a week to help my 20 year old emploied daughter buy a new Scion tc. She had very little credit but a good job. First we tried without a trade and some cash down then we needed a trade to make the deal work then we needed more money down. They wouldget us back to the dealership with the thought of making the deal then ask for more. More