Serra Toyota
Birmingham, AL
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I'm a first time buyer and a very picky person. However that associates that i worked with at Serra Totoya were very friendly and helpful. I am very happy with my purchase, and i feel that i got the best o that associates that i worked with at Serra Totoya were very friendly and helpful. I am very happy with my purchase, and i feel that i got the best offer that was for me. More
Had a great experience buying my new Toyota at Serra. Tess and Dennis are top notch and took care of my every need. Thank you Serra Toyota for an excellent buying experience and treating me like a perso Tess and Dennis are top notch and took care of my every need. Thank you Serra Toyota for an excellent buying experience and treating me like a person and not a number. Robert, More
As a customer with very little experience buying a new car I was just blown away by how friendly, helpful, and understanding both these guys were! They tried to make everything as transparent as possible, car I was just blown away by how friendly, helpful, and understanding both these guys were! They tried to make everything as transparent as possible, were not in the least bit phased by me constant questioning and "what if's" , and in the end were able to give me exactly what I wanted in terms of the vehicle AND (more importantly!) the finance package! What a refreshing difference to deal with such honest and accommodating people. Despite the fact they were extremely busy (always a good sign of a good dealership) they both took the time to remain courteous and keep me informed of what was happening every step of the way. They even tried to help to get into a better vehicle than I originally wanted at the same price, but were just as devastated as I was that they couldn't and in the end recommended I take the lower price vehicle to stay within my budget - how great is that! My experience buying my first car pre-owned from Serra was a joy and a delight and encouraged me to come back when it was time to switch to a new car, and I will definitely be back when it is time to change again! Once again, a big thank you to Tess and Larry. More
I received excellent customer service from Mr. Ushedo and Mr. Lawson. Mr. Ushedo was extremely friendly, courteous and professional. He explained everything about the vehicle as well as the conditions of th Mr. Lawson. Mr. Ushedo was extremely friendly, courteous and professional. He explained everything about the vehicle as well as the conditions of the contract. This was an excellent experience. Mr. Lawson also provided excellent service in providing me with needed information concerning my credit rating, percentage of interest also suggestions for future benefits available after acquiring this vehicle. My overall experience was excellent. More
Curtis and Brett took great care of me. They gave me a wonderful deal and I am really enjoying my new car. Thank you so much!!! wonderful deal and I am really enjoying my new car. Thank you so much!!! More
I visited another dealership on 5/05/2012 but felt pressured. I than visited your dealership on the same day and was met by Mr. Phillip Turner, who was very nice and informative. He discussed my optio pressured. I than visited your dealership on the same day and was met by Mr. Phillip Turner, who was very nice and informative. He discussed my options and what I really wanted in a vehicle. He than introduction me to Mr. Tony Woods and Mr. Larry Lawson. They both really help me get a great deal on my very first vehicle purchase. I felt that it was God sent for me to visit your dealership, because I was truly blessed that day. My mother recommended me and I will recommend other to Serra Toyato. More
They took there time to work with me to find what I wanted and got a price I liked. Shannon was very knolageable about all the featers on the truck and explained them in a very easy way to understand. wanted and got a price I liked. Shannon was very knolageable about all the featers on the truck and explained them in a very easy way to understand. He didn't push me into buying something that I didn't want. More
I originally went in with the idea to purchase a used vehicle, but ended up purchasing new with the note not much different than the 6 year old vehicle I was currently buying!!! Each employee I came in c vehicle, but ended up purchasing new with the note not much different than the 6 year old vehicle I was currently buying!!! Each employee I came in contact with (even though they weren't involved in my purchase), stopped to ask if I was being helped, offered me something to drink, and made sure I was comfortable during my visits. EVERY one was pleasant!! This is my FIRST Toyota and I'm confident my next experience will be just as good if not better! I've always known Toyotas were great cars but customer service at the dealer is what makes the difference whether I purchase or repurchase and I will definitely be back!! More