Serra Toyota

Rav4 Limited Had been on the prowler for about 2 yes now. Knew what I wanted but didn't quiet know when; but when I received a telephone call from Mr. Sow and the Had been on the prowler for about 2 yes now. Knew what I wanted but didn't quiet know when; but when I received a telephone call from Mr. Sow and the test drive done, I was pretty much done at hello. Had visited Serra in the past experience quite different ( not so good) this experience has made my daughter to want come and just hang out because all is so friendly and she loves to be around friendly people and oh! Let's not forget the coffee. Mr. Sow was great to work with and was willing to show every working detailed of the vehicle, not that I remember, and who cares I have a brand new 2014 Rav4 with all the bells, whistles, and many gadgets to keep me busy and with reason to come visit Mr. Sow, if by chance I don't understand something. To put it short my daughter and I have a marvelous time at Serra Toyota. More

Relaxing buying experience My husband and I had the most pleasant buying experience we have ever had buying a car, our salesman we had at Serra Toyota really listened to what we My husband and I had the most pleasant buying experience we have ever had buying a car, our salesman we had at Serra Toyota really listened to what we wanted instead of just trying to push a car on us. Morgan Smith meet all of our needs and most of all at a great price that we were happy with, he went over every detail with us to make sure we understood all the features of our new car. Thank you Serra Toyota for truly caring about your customers. More

Ahmadou Sow is AWESOME!!! My car buying experience was a great one with him and the team at Serra Toyota. His knowledge about the car made my decision making an easy process. great one with him and the team at Serra Toyota. His knowledge about the car made my decision making an easy process. More

Ashlie was great!!! Got a good trade in deal. Ashlie showed me many options until she got a smile. She was very considerate of my time and most of all my financial situation. She didn't come off as the showed me many options until she got a smile. She was very considerate of my time and most of all my financial situation. She didn't come off as the "usual car salesman" She was very friendly and she delivered on what she said is possibly... Within a certain amount of time I drove away in a preowned Camry... Anybody I know looking for a car I send them to Ashlie Starnes she awesome!!! More

Ron Babice was a great salesman! My experience from the time he showed me several pre-owned vehicles until he sold me a new one, I couldn't ask for a better service. It has been 6 months and every experien time he showed me several pre-owned vehicles until he sold me a new one, I couldn't ask for a better service. It has been 6 months and every experience with Serra since my purchase has been a great one. I fully recommend anyone in the market for a new or used to visit Serra Toyota in CenterPoint. Ask for Ron.....he's awesome! More

Ahmadou Sow was a wonderful salesman. He was considerate to me and my budget. He was sensitive to my needs and was able to get me a great car. I was thoroughly impressed with his dedication. He even called to me and my budget. He was sensitive to my needs and was able to get me a great car. I was thoroughly impressed with his dedication. He even called to be sure I was pleased with my purchase and that everything was functioning properly. I have already recommended Mr. Sow and Serra Toyota to several people for their next vehicle purchase. I will definitely be purchasing my next vehicle from him as well. Great people and great service!! More

The workers there are extremely nice and aim to please you. Salesman, Chris McDaniel, help me find exactly what I wanted! I am so happy with my new Toyota Tacoma!!!! you. Salesman, Chris McDaniel, help me find exactly what I wanted! I am so happy with my new Toyota Tacoma!!!! More

Got a great deal on a trade-in of my Sienna van for a good used Camry. Salesman was Brett Hickman. Friendly, knowledgable, not pushy like other dealerships I've been to in the past. He helped us find good used Camry. Salesman was Brett Hickman. Friendly, knowledgable, not pushy like other dealerships I've been to in the past. He helped us find a great car and personally made sure each step of the trade-in and sale went smoothly for us. Will definitely go back to this dealer next time I need a car and will suggest it to friends. More

In dealing with Serra Toyota in Birmingham, Al., the salesman(Tommie Dill), came from MSRP, to internet special(not really), then to a price that we could negotiate. Mr. Dill gave an offer of $30,266, a salesman(Tommie Dill), came from MSRP, to internet special(not really), then to a price that we could negotiate. Mr. Dill gave an offer of $30,266, after which I asked the usual question,"Can you help me any more?" He went to the sales manager, came back and told me the sales manager had agreed to 'Comp' the addition of the Premium HDD nav. system to the car. (I had told Mr. Dill previously in an email, that I was not willing to pay the $2000+ for the Prem. HDD sys.) The offer with the upgraded nav. system made a reasonable deal and I agreed to consider the $30,266 for the car. I had used 'Consumer Reports' "Build and Buy" online car pricing guide to get an idea of what to expect to pay. I received many offers from various dealerships, including the three following estimated prices, for the exact same car(without the Premium HDD nav. sys.) From TRUECar.com, the price was $27,781. From USAA, the price was $27,681. From Consumer Reports, the price was $27,681. Not that all or any of these online car shopping tools, actually sell cars but their expertise is very helpful to someone shopping for a vehicle. Adding the Premium HDD($2376-invoice, $2670-MSRP) for no extra cost, made for a pretty fair deal. I asked Mr. Dill what I needed to do to see if Toyota would build the car. (He had told me he wasn't sure if Toyota would build the car with my preferences.) Mr. Dill then asked for a $1000 deposit, (making no mention that the deposit was non-refundable and I was never told that fact until I refused to purchase the car that was not what had been offered). I then gave the $1000 deposit(by credit card over the phone), which Mr. Dill told me it could be 4-5 weeks before he would know about the car. Some weeks later, Mr. Dill called me to let me know that Toyota had received the order and would be building the car. Then, after considerable time, Mr. Dill called me to tell me the car had arrived. When I get there to pick up my car, it doesn't have the Premium HDD system. After quite a bit of discussion, I asked Mr. Dill for my deposit of $1000 back, to which he replied, "That ain't gonna happen." Only then did he tell me the deposit was non-refundable. I had even previously asked him while speaking to him on the phone, what would happen with the deposit, in case the car wasn't right. His response was to guffaw and say "Ah, Mr. Shepherd, you're being so negative, you've got to think positive man." Shortly after I had given the deposit, I began to be concerned because Mr. Dill, nor any one else at Serra would reply to emails I sent, asking for information as to what options were actually ordered. I had repeatedly, on the phone and by email, asked Mr. Dill to give me a detailed, itemized list of what they had ordered, which he never did. His only reply, "Mr. Shepherd, we have ordered exactly what you want." Now, both the salesman(Tommie Dill) and his manager(Tim Mergenthal) deny having offered the Premium HDD nav. system. Also, on the day I went to pick up the new car, Serra had my trade-in appraised and offered $4000 for it. Tim Mergenthal called me a few days later, saying he would like to work 'this' out. He, at this time denied offering the Prem. HDD, and now made this offer: Lowered the price on the new car from $30,266 to $28,484, a decrease of $1782, and he said that Mr. Dill had become aware that my trade-in was in worse shape than when appraised earlier, so the offer for my trade-in went from $4000 to $2000. And there still is no Prem. HDD as was definitely offered but which both Tommie Dill and Tim Mergenthal choose to deny. I have several emails that I had sent to Serra, only to get no reply, or receive incomplete messages, generic equipment information on a different vehicle, and other useless data. Phone calls from Mr. Dill to me also seemed intended to be non-informative, as indicated by his response, mentioned earlier,"We have ordered exactly what you want." This has the appearance of being a bait and switch scheme from the beginning, to me. More

Edwin Kennard is a great salesman. He got me a good deal on my new Toyota Camary. Go see him for your new vehicle purchase. on my new Toyota Camary. Go see him for your new vehicle purchase. More