Serra Toyota

My salesman worked very hard to get the deal I wanted and the vehicle I wanted. He did exactly what I asked, and I was very satisfied with my service. the vehicle I wanted. He did exactly what I asked, and I was very satisfied with my service. More

VanDerrik was awesome. ...He made sure my experience at Serra Toyota was a memorable. Vanderrik as well as Mr. Larry ( the financial consultant) made me feel like family.I was satisfied from beginning to e Serra Toyota was a memorable. Vanderrik as well as Mr. Larry ( the financial consultant) made me feel like family.I was satisfied from beginning to end. Both VanDerrik and Larry gave me a great deal and a great vehicle. Thanks Serra for being the most valued in customer service and expertise. More

I was thoroughly impressed with Serra Toyota and my Sales Person Mr. Edwin Kennard. Mr. Kennard was professional, very knowledgeable and willing to do whatever it took to earn my business. He made this buyin Person Mr. Edwin Kennard. Mr. Kennard was professional, very knowledgeable and willing to do whatever it took to earn my business. He made this buying experience the one of the best of any previous purchases. I will recommend him to anybody who is looking to purchase a car. More

I was very satisfied with VanDerrick's quality of service during and even after purchasing my car. He really made my kids and myself feel like valued customers and VanDerrick was and still continues service during and even after purchasing my car. He really made my kids and myself feel like valued customers and VanDerrick was and still continues to show his concern with my satisfaction with my purchase. I am really impressed with his professionalism and friendliness. I really feel at home whenever I stop by the dealership and I know that I am a valued part of the Toyota family thanks to Mr. VanDerrick Long. More

Upon arriving at the dealership, Shannon was there to greet me with a smile and a handshake. The nervousness I intially felt about purchasing a new vehicle suddenly subsided because Shannon was honest an greet me with a smile and a handshake. The nervousness I intially felt about purchasing a new vehicle suddenly subsided because Shannon was honest and straight forward with me throughout the entire process. Not once did he try to force me into something. I was allowed to choose the car the best suited me. I will be sure to tell all of my family and friends about the service I received, and definitely send them to Shannon at Serra Toyota. This was definitely the easiest purchase I have ever made. More

My experience was great from the moment I drove on the premises. I was greeted with a smile and immediately offered assistance. Very polite salesman premises. I was greeted with a smile and immediately offered assistance. Very polite salesman More

vanderrik was really helpful with me and picking out the car of my choice . i told him what i wanted and he went there i told them the price i wanted and they worked with me. i love my new scion and vanderr car of my choice . i told him what i wanted and he went there i told them the price i wanted and they worked with me. i love my new scion and vanderrik is really helpful. He gave me a customer call not to long ago checking up with me to see if im liking my new car.i love it More

Brett worked very hard to make me happy with my purchase. He was always willing to help no matter how many questions i had to ask. I love my car and would highly recommend Brett. He was always willing to help no matter how many questions i had to ask. I love my car and would highly recommend Brett. More

Very bad experience here this past weekend. Went to purchase a used vehicle and trade in a car. After coming in , and talking over prices with the salesman, he went back to his manager as they always purchase a used vehicle and trade in a car. After coming in , and talking over prices with the salesman, he went back to his manager as they always do, while we are sitting anxiously for him, he stops on his way back to us and talks with a friend for a good amount of time. Once he came in, he wasnt a very talkative person, he would ignore your questions, and keep you on the track he wanted you on. He showed us the most expensive vehicle we looked at out of three others, and after driving it, which i loved it, I wanted to see others. As he walked in front of me I said "what about the others we want to see?" do you have those? a black one? a malibu? and he ignored me and just said uh i dont think so....So we go inside thinking hes going to see what they have, and he comes up to us with paperwork on what we can get for the car we just saw (the only car he would show us)...it was really strange, he just said very little and didnt answer any questions and just kept doing what he wanted us to do....So he shows us an outrageous deal, saying because my husband works for family (which is information we disclosed to them) he had to see about financing where you dont verify your employement, while my husband had his pay stubs ready to go...he said no one wants to do a loan with someone who works for family...which is weird since we just bought a house right? the payemtn said 500.00 A MONTH! on a 18,000 car with a trade in!!! which had 3500.00 left to pay and they said it was only worth 1000 which was insane also....So my husband is looking for the interest rate on this piece of paper, which there isnt one, he says as a joke "what is this over 20%?" and the sales man says ya it is....We were in shock!!! My huband has a great credit score and a great job. we were insulted....that he thought he would get away with that? So then he had the manager test drive my car, he was out for a while, cameback and said 1000.00 needless to say we said forget this you guys are nuts, and got in my car to leave. Not five seconds in my car, and I cant even drive it...It is wrecked!!! The car wont move over 35!!!! I was hysterical! How could they do this? Why would they do this? So they had already closed as we tried to call them over and over with no answer... Then we had to leave the car and drive an hour home without it. We called the next morning, the manager claimed the car was already messed up, which is false since i drive an hour everyday with no problem....So when i drove the car the next morning it seemed fine again, he had beat the car to the core driving it, and the transmission had burned....So when I tried to drive it wouldnt allow it to so it wouldnt overheat, and by morning it had cooled off. This should neve rhappen. You dont beat someones car they are trading in....Needless to say they were extremely rude, not caring about what you need or want, they ignore you, they dont bargain, the price was 17500 online....they tried to say it was 20,000......it was really sad, so we sai dwe are going next door to CHEVY SERRA, the salesman said "man youll come running back here" well we didnt. We left with a car within two hours, with a loan they financed with a 7% interest rate, and 18,000 on a 2012 chevy malibu! It was insane the kind or service difference in two places under the same people. Chevy said it didnt matter that he worked for family! thats insane! and they asked us what we could do and they did it for us. It was the best day of my life with them from the worst with toyota. I feel really bad for hardworking people that get taken advantage of by serra toyota, just go next door before you make a decision. Garunteed they will giveyou what you need. Stay away from Toyota. Worst expereince of my life! More

Brett Hickman went above and beyond for me. I had an accident that totaled my new car (2 months old) that Brett sold me. He picked me up at the rental car agency when the insurance was settled, took me accident that totaled my new car (2 months old) that Brett sold me. He picked me up at the rental car agency when the insurance was settled, took me to Serra Toyota and helped me get in exactly what I wanted. Larry (finance) helped make it possible as well. More