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Serra Toyota
Birmingham, AL
2,836 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 31, 2023
We have a deep appreciation for Toyota, particularly the Highlander model. This is our fourth Highlander, a 2017 Highlander XLE, which I purchased from Serra Toyota in August. My experience at Serra was Highlander model. This is our fourth Highlander, a 2017 Highlander XLE, which I purchased from Serra Toyota in August. My experience at Serra was mixed. Robert, in Sales, was excellent, and Gary, in Finance, was good. However, our initial experience with the car was somewhat disappointing. We had owned it for a relatively short time, having driven it only a handful of times before we identified an issue with the windshield wiper sensor. Unfortunately, there's a 30-day window for such concerns that we were not informed about, which led to some confusion. We were initially told that bringing the car in for this issue would incur no charge, but this turned out not to be the case. Consequently, my wife's trip to the dealership ended up being a waste of her time. Another issue we noticed was the absence of a plastic plate that typically covers the area where the drive belts are installed. During their used car inspection, they had replaced the drive belt and indicated as much on the records, but it seems this plate was either inadvertently omitted or had never been present. During this same visit, it was quite chilly, and the tire sensor light was illuminated. My wife, noticing this, asked if they could also inspect the tire pressure. Regrettably, this additional service was not provided either. In summary, while we remain loyal to Toyota and their products, our experience with this particular Toyota dealership wasn't entirely satisfactory. The main concern revolves around communication and clarity in their processes. More
by rwlindsay70
Employees Worked With
Robert - Sales; Gary - Finance, Shannon - Service Manager
October 29, 2023
The service department is fabulous! William is so kind and considerate!! He explained what needed to be done and gave me an accurate quote for the cost. William is so kind and considerate!! He explained what needed to be done and gave me an accurate quote for the cost. More
by Allisonreed811
Employees Worked With
William Humphrey
October 27, 2023
I really had a great experience working with Sam and Jack. This was the fist time I have ever bought a car that is not in my city. The customer service and availability has been awesome. Jack. This was the fist time I have ever bought a car that is not in my city. The customer service and availability has been awesome. More
by raymondprimes
Employees Worked With
Sam and Jack
October 27, 2023
Devin Davis was an amazing help finding my wife a 2023 Toyota Camry XSE last year. He also recently helped me purchase a 2024 Toyota RAV4 Hybrid Limited. I couldn’t have asked for better buying experience Toyota Camry XSE last year. He also recently helped me purchase a 2024 Toyota RAV4 Hybrid Limited. I couldn’t have asked for better buying experience! More
by Justin Macks
Employees Worked With
Devin Davis
