Serra Toyota

Unauthorized charges for a oil change, MOA added without being consulted about what a MOA is or why it would be needed on a car that has only 38k miles on it. being consulted about what a MOA is or why it would be needed on a car that has only 38k miles on it. More

Beh Doli was good to me thank you nice guy great experience with him I recommend him all day experience with him I recommend him all day More

Abdoul was very great at showing and getting pricing where we needed it to be for my mom. Very great personality and knowledgeable on vehicles. I would highly recommend going to see him for your next ca where we needed it to be for my mom. Very great personality and knowledgeable on vehicles. I would highly recommend going to see him for your next car purchase. More

We are so happy with our 2024 RAV4! !! Morgan Smith was excellent in every way that you want in a salesman. Attention to detail and customer service was second to none! Highly recommend !! Morgan Smith was excellent in every way that you want in a salesman. Attention to detail and customer service was second to none! Highly recommend Serra Toyota and Morgan Smith! More

Best car buying experience! Kelvin was great! The entire staff was very friendly. Everybody was so positive! Kelvin was great! The entire staff was very friendly. Everybody was so positive! More

Nick Daniels has been extremely helpful with my car search. He is always so kind and knowledgeable every time I have spoken to him. I would recommend him to a friend anytime! search. He is always so kind and knowledgeable every time I have spoken to him. I would recommend him to a friend anytime! More

I have been speaking with Nick Daniels regarding my next vehicle purchase and must say how completely impressed I have been by his professionalism and knowledge of the vehicles I am considering. I would hi vehicle purchase and must say how completely impressed I have been by his professionalism and knowledge of the vehicles I am considering. I would highly recommend him to anyone needing a new vehicle! More

Very professional and friendly sales staff. Answered all my questions. Plan to purchase from Serra Toyota again. Answered all my questions. Plan to purchase from Serra Toyota again. More

Honestly could be where the Sleazy underhanded Car Salesman stereotype is derived from. This is the experience of an elderly woman who paid Close to 25,000.00 on a Toyota Certified Used Car. Som Salesman stereotype is derived from. This is the experience of an elderly woman who paid Close to 25,000.00 on a Toyota Certified Used Car. Some serious take aways from this dealership. 1. Toyota Certified does not really mean anything at all. 2. The definition of a Sleazy Salesman with 0 customer Service. 3. Really no desire from this dealership to make it right with the customer. Toyota Certified? You may have better quality from a non-Toyota dealership. These are not the professionals you would expect. Fairly New Used Car Toyota Certified, had to call AAA the next morning after purchase as the car would not start. Further issues were later Identified but not until after multiple return trips dealership. The check Engine lights illuminated, and there was substantial Oil Leak. Sleaze salesman all about the up sale. This is a 78 Year old woman that purchased this vehicle, she came in with a reliable operational vehicle and left with a Very Unreliable car. She was looking to upgrade to a Toyota Corolla and was sent to this dealership from their sister site in Decatur. The salesman put her into a Used Prius with little or no understanding of the vehicles operation. More concerned with the sale than getting the customer what they WANTED and NEEDED. After the initial failure and roadside assistance need these people put her on the road back home multiple times with no real look at the vehicle and refused to return her original auto. Absolutely 0 customer service. They were more than willing to take advantage of this woman. It wasn't until she returned with her son and pictures that any type of resolution was reached. Returned 60 miles the day following her purchase after having AAA jump start the car. She wanted to return or purchase a different vehicle but it was "BUYER BEWARE" and they would put hers in service and give her a loaner. After 4+ hours of sitting at the dealership they do not have a loaner to giver her, the service department is closed, and they jump her car and put her back in it to make the 60 mile trek home. When she asked, "what should I do if I have to stop on the way home I need groceries." The sleazman replied, "leave it running, or call AAA if it wont start." Sounds about like the most egregious thing imaginable in my mind. Final outcome. The Oil Drain Plug was not in correctly, leaking substantial oil, yet they had her make multiple 120 Mile round trips to the dealership before it was identified. Battery was unserviceable and was eventually replace. Still no loaner vehicle for the additional wasted day sitting at the Serra Toyota Service Department. The Salesman made sure to let us know how lucky we were that they fixed it at no charge and put in a new battery also at No Charge. Seriously..no charge. The vehicle still has Manufacture warranty coverage, not to mention the additional "EXTENDED WARANTY" you stuck her with. Good Job. Bottom Line Avoid this place like the Plague. Decatur and Birmingham Locations. More

When I come today I fell like I was at home I like all the different colors of cars and suvs the different colors of cars and suvs More