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Serra Toyota

Birmingham, AL

4.8
2,831 Reviews

1300 Center Point Pkwy

Birmingham, AL

35215

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Showing 2,831 reviews

December 04, 2023

The service were outstanding , very professional service and I would recommend this dealership to everyone. Thank for outstanding service . ( L W F ) More

by Leonfiel83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Parker, Matt Patterson
Dec 04, 2023 -

Serra Toyota responded

We appreciate your high praise of the professional service at Serra Toyota Birmingham and that you'd recommend us. We look forward to seeing you again soon.

December 04, 2023

I was pleased with the service I received from the dealership and the salesman. Thank You all. More

by CAS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ronald Babice, Shawn Jenkins
Dec 04, 2023 -

Serra Toyota responded

We appreciate the positive feedback and we're glad you found our dealership service satisfactory. It always encourages us to keep doing better at Serra Toyota Birmingham. Thank you for staying with us.

December 04, 2023

I had an excellent experience. Morgan Smith is an excellent and knowledgeable sales pro. The General Manager John Mcdonald even got involved to make sure I got the best deal possib More

by sonnyspallets
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Morgan Smith, Chris McDaniel, Chris Ziadie, Matt Lawley, Matt Patterson
Dec 04, 2023 -

Serra Toyota responded

Thank you for acknowledging the knowledge and dedication of our Serra Toyota Birmingham sales professional and General Manager. We appreciate your recommendation, and your desire to re-engage with Serra Toyota Birmingham for a future purchase is duly recognized.

December 04, 2023

Staff is very friendly and helpful. Jerry Chen is great to work with. He found me the perfect car. We were not there all day. Process was smooth and easy. More

by Swannjennifer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry Cheng
Dec 04, 2023 -

Serra Toyota responded

It's good to know Serra Toyota Birmingham staff were friendly and helpful. Your comments about the smooth process and Jerry Chen in particular are valued. Thank you for choosing us when buying your perfect car.

December 04, 2023

They are awesome and they are responsible and respectful of the guests time! Aubrey took great care of me! More

by annavandy1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aubrey Whitt
Dec 04, 2023 -

Serra Toyota responded

It's pleasing to read of your positive experience at Serra Toyota Birmingham. Your compliments towards being responsible and respectful, as well as Aubrey's care is appreciated. Thank you for the review.

December 04, 2023

My third car I've bought from serra and it the only place I will use. Ask for coach More

by Carpenterjason807
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Beh Doli, Joseph Jenkins, Ronald Babice, Shawn Jenkins, Larry Paulin, Michael Mahan, MarieAnne Kramo, Erick Fitzpatrick, Dave Harbison, Jerry Cheng
Dec 04, 2023 -

Serra Toyota responded

We appreciate the ongoing trust you've placed in Serra Toyota Birmingham and our team, including Coach. Thank you for your five-star review.

December 03, 2023

The vehicle service was better than expected. It went smoothly and did take very long. The waiting arear was spacious, and I did not feel crowded, even though many other customers were also pre More

by temarn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Humphrey
Dec 03, 2023 -

Serra Toyota responded

We appreciate your positive feedback regarding the vehicle service at Serra Toyota Birmingham. It's wonderful to hear that you were comfortable in our spacious waiting area. We look forward to assisting with your vehicle services in the future.

December 01, 2023

Shawn did a great job. He was very helpfull, answering all the questions and took care of everything around the selling process. He picked me up at the hotel at the day I g More

by Martin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Jenkins
Dec 01, 2023 -

Serra Toyota responded

We appreciate your feedback and are glad Shawn was able to assist well. The team at Serra Toyota Birmingham prides itself on providing good service, so it's pleasing to learn we hit the mark for you. Best regards in your future endeavors with us.

December 01, 2023

Very pleased with my saleswoman, Sam. We bought here 20 years ago, and we came back. Sam is professional, respectful, pleasant, positive, and earned our business. She was able to make a More

by csharkness
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Mohammed
Dec 01, 2023 -

Serra Toyota responded

We are glad to hear about your experience with Sam and Ron at Serra Toyota Birmingham. We're pleased we could make a satisfactory deal for you. Thank you for trusting us again after two decades, we appreciate it.

November 30, 2023

Great service no complaints very professional Really fast and helped with all my questions sam was perfect More

by logantyler0047
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam
Nov 30, 2023 -

Serra Toyota responded

We appreciate your positive feedback on the efficient and professional service you received at Serra Toyota Birmingham. Thank you for recognizing Sam's excellent support with your inquiries - we strive to provide this level of assistance across all interactions.

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