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Serra Toyota
Birmingham, AL
2,835 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,835 reviews
January 11, 2019
Awesome, they are great. This is the place for my familu. The best, will never leave and try another place. Here for life and planning on new truck next year 2020. The entire place has one goal, making it RIG The best, will never leave and try another place. Here for life and planning on new truck next year 2020. The entire place has one goal, making it RIGHT.one call does it all More
by GHOST
Employees Worked With
Brian in service, Morgan Smith
January 11, 2019
Left out a $30 Coupon Savings I could have had $30 coupon reflected on my brake service that wasn’t applied. I was told my service for brakes was gonna be $145 but turned out to I could have had $30 coupon reflected on my brake service that wasn’t applied. I was told my service for brakes was gonna be $145 but turned out to be $198. If the $30 coupon was used it would be closer to estimate. More
by boddies23
Employees Worked With
Dennis , Matt Patterson
January 11, 2019
The entire service dept is great From getting my appointment to finish Brian our service manager is excellent!! Wouldn’t go anywhere else They keep my 2005 Prius running great year From getting my appointment to finish Brian our service manager is excellent!! Wouldn’t go anywhere else They keep my 2005 Prius running great year after year!! More
by Lovesfasthorses
Employees Worked With
Brian, Matt Patterson
January 10, 2019
Amazing customer service Michael Sides was great!!!! He was very helpful and so patient with me when I changed my mind with which vehicle I actually wanted. He made sure that Michael Sides was great!!!! He was very helpful and so patient with me when I changed my mind with which vehicle I actually wanted. He made sure that I was happy when I left and got the vehicle that I really liked the best! I appreciate him and his customer service so much! More
by Jillcarter72
Employees Worked With
Michael Sides, Greg Cook
January 10, 2019
Very satisfied I was very impressed with the persistence the salesman-Vanderbilt Long-gave. He made sure i was happy with my choice and was very patient with me. It I was very impressed with the persistence the salesman-Vanderbilt Long-gave. He made sure i was happy with my choice and was very patient with me. It means lot to have someone by your side all the way. Also the finance department explained everything to me so I understood each step of the transaction. More
by JONES533
Employees Worked With
Brett Hickman, VanDerrik Long
January 09, 2019
Matt Patterson Service Manager My go to person at Serra Toyota is Matt Patterson. I make 1 phone call to Matt and he sees my service issue through to the completion. Always very sat My go to person at Serra Toyota is Matt Patterson. I make 1 phone call to Matt and he sees my service issue through to the completion. Always very satisfied with Matt's performance and it just takes 1 call...that's all. Thank you so much Matt for your years of hard work at Serra and for my family as well on our Tiyotas !!! More
by 07Yaris
Employees Worked With
Josh Wood, Matt Patterson
January 08, 2019
Great Service All Around Dennis Wood was awesome with professional service and taking care of my car service needs. He even tried to set up followup appt without rushing me-he Dennis Wood was awesome with professional service and taking care of my car service needs. He even tried to set up followup appt without rushing me-he showed my service appt his undivided attention. I would recommend Dennis to anyone. More
by Cridle
Employees Worked With
Dennis Wood
January 06, 2019
New car! I went to Serra Toyota for service on my 2012 Corolla and left in a 2019 Corolla!! Thank you Josh, Roe, and Smitty!! you guys are great! I went to Serra Toyota for service on my 2012 Corolla and left in a 2019 Corolla!! Thank you Josh, Roe, and Smitty!! you guys are great! More
by Kellyt
Employees Worked With
Roe, Zack Vickers, Calvin Smith, Clarence Moore
January 06, 2019
Exceptional Service I have driven noting but Toyotas since 2005. I have also only dealt with one salesman, Ahmadou Snow, because he provides quality assistance. His hones I have driven noting but Toyotas since 2005. I have also only dealt with one salesman, Ahmadou Snow, because he provides quality assistance. His honesty and a genuine concern for his customers is exceptional. I have always left the lot with exactly what I wanted. The service department delivers great customer service as well. They have taken great care of my cars. More
by Kris Riss
Employees Worked With
Bryan, service, Ahmadou Sow, Matt Patterson
January 06, 2019
New Car Purchase Salesman was very attentive. He went above and beyond our expectations in the purchase of a new car and made a great deal on our trade-in! Salesman was very attentive. He went above and beyond our expectations in the purchase of a new car and made a great deal on our trade-in! More
by Diane64
Employees Worked With
Tim Mergenthal, Brandon Michaelis
