Serra Toyota
Birmingham, AL
Filter Reviews by Keyword
By Type
Showing 2,832 reviews
As always, Mitch Kelly takes good care of my regular maintenance visits and of me. He gets me in and out within the timeframe he’s told me to expect, which is always reasonable. The experts in the servi maintenance visits and of me. He gets me in and out within the timeframe he’s told me to expect, which is always reasonable. The experts in the service department quickly found the cause of the one problem I was having. I’m thankful they found it now while it’s still under warranty. Meanwhile, I enjoyed a delicious complimentary light lunch consisting of a Subway sandwich, fruit and fresh coffee in the waiting area. I also took advantage of the free basic manicure that was available while waiting. Thumbs up to whoever thought of that idea, and to the sweet lady doing the manicures. Mitch is busy setting up a time for the minor warranty repair. I’m confident it will be another good experience. I’ve been trading with Serra for 22 years. This is my 3rd Sienna. I’ve referred numerous family members and friends to Serra and we’ve all had great experiences. We recently brought the third generation of our family into the Serra family when she bought her new Camry. More
Beh Doli is an amazing and knowledgeable salesman. Thank you and the rest of the Serra team for taking the time to work out the best deal. It's rare to find people who put the customer's best interest Thank you and the rest of the Serra team for taking the time to work out the best deal. It's rare to find people who put the customer's best interest first! More
Great experience. Friendly staff that go above and beyond to assist you in completing your deal. From the time you step through the door all staff was courteous and at Friendly staff that go above and beyond to assist you in completing your deal. From the time you step through the door all staff was courteous and attentive. More
Staff are helpful and knowledgeable and are willing to work with you. Michael Shinkle was exceptionally helpful in getting me into my new vehicle. work with you. Michael Shinkle was exceptionally helpful in getting me into my new vehicle. More