Serra Toyota

I feel the price was a little expensive for just replacing one set of brakes.That’s all I have to say . Because that was my only experience. replacing one set of brakes.That’s all I have to say . Because that was my only experience. More

Work was great I was in a hurry had to get car serviced it was over due. They finished the service and let it set in pick line for 45 min 4 people got my car to move it out of the way to get other car out it was over due. They finished the service and let it set in pick line for 45 min 4 people got my car to move it out of the way to get other car out that came in after me. I had to ask for my car More

Worst Used Car Tactics Per the website it said to call for the price of a 2015 Tacoma. The salesman quoted $19,900. I told him we found the car on Edmunds.com for $16,600. Per the website it said to call for the price of a 2015 Tacoma. The salesman quoted $19,900. I told him we found the car on Edmunds.com for $16,600. He said "Oh, that's the internet price" but that he would honor it. I told him we would be there within 2 hours. I even texted him when we left the house. Upon arriving, our salesman was working with another customer. Rather strange he was busy as he knew we were coming but they offered a new salesman. The new guy sat us inside and said he needed to fill out several pieces of paper. Again, rather strange as we had not even seen the truck but maybe they needed it for a test drive. He asked for a copy of our license. Then he said "One more piece of paper. A credit check". My husband said do we really need to fill this out since we would not be financing through the dealership. He said "yes, he needed to fill it out". We ended up giving our mortgage payment and my social. When it came time to give salaries my husband said again 'Do we really need to fill this out? We are not going through the dealership". Truth be told, we were NOT to going to give salaries. So the guy said he would override management and not worry about the paper. Like he was doing us a favor. THEN he said 'I think we sold that truck this morning". I told him the first guy said it was available only 2 hours earlier. He went to get the key and said since it was gone the truck was sold. Needless to say we was getting really frustrated at this time. I told him to check with the first guy as maybe he had pulled the key. After about 5 minutes he came back with a key and took us outside. The truck he opened was black while the truck we were interested in was grey but maybe the grey looked different in the sunlight. He pulled the truck half way out of the parking space and then said "The truck you wanted sold earlier but this truck had half the miles with more upgrades". The problem was we were purchasing for our 16 year old and were already at our max. So we asked the price. Minor detail I know. The salesman said he would have to go talk to his sales manager. Really? Why he didn't have this price was beyond our imagination. He went back inside for about 15-20 minutes only to return to say his general manager was looking into it but how about a test drive? Well we were done at this time. Definitely a bait and switch going. There were other trucks in our price range but he was showing us a truck nearly $10k more than we wanted to pay. I(We found a price on the website) Absolutely the worst car sales tactics we have ever seen. The sad part is we are actually in the market for 2 cars but Serra missed out. We will never return to another Serra dealership! More