Serra Toyota

Vehicles overpriced and poor service Me and my wife bought a Camry in 2016 ended up overpaying for the Camry by a lot. After purchasing and washing car a couple times scratches ended up s Me and my wife bought a Camry in 2016 ended up overpaying for the Camry by a lot. After purchasing and washing car a couple times scratches ended up showing up all over vehicle. Their carfax report which may have been carfox showed car had not been in any accidents, later when we tried to trade car in, the actual carfax showed the car wrecked 3 months prior to us buying it. Bought the extended warranty and it was an incredible pain to get taken off and money back from them after trading car in. In 2019, I was looking for a new Tacoma and called these guys to ask for their price in comparison to some other places. Their price was way over 3 other quotes I had received and acted like there was no way someone else had a better price than them. Seemed like they basically accused me of lying or something. They were very condescending so I just stopped talking to them. Anyway, I ended up getting the same truck for a better price than they offered from one of the other dealers I was talking to. I dealt with the same guy the whole time and he was your basic car salesman just trying to make a sale. I would not recommend any of the Serra locations and especially not the salesman we used. In my opinion he is a real xxx and I am only writing this in hopes it saves someone from making a mistake and buying a car from this place. More

Everyone was very helpful, courteous, and knowledgeable. They worked with us to close the deal. I feel like they went the extra mile to hit the price goal that I set. They worked with us to close the deal. I feel like they went the extra mile to hit the price goal that I set. More

John Shackleford was my service person. He was inattentive. He said he would keep me informed about the “check engine” light issue, but he did not. Even though it turned out to be a non-issue, he inattentive. He said he would keep me informed about the “check engine” light issue, but he did not. Even though it turned out to be a non-issue, he did not let me know. I also had routine service performed. After waiting in the customer lounge for 2 hours, I had to go find him in order to learn that my car was finished! He acted surprised—almost like I caught him twiddling his thumbs at his station, but he then escorted me to the cashier. Definitely not the Serra service experience to which I‘be been accustomed for 15 years! More

Mitch is always great!!! Very kind and helpful. Mitch always goes out of his way to make sure that my appointment gets taken care of when needed. always goes out of his way to make sure that my appointment gets taken care of when needed. More

Tony was a huge blessing! He was kind and made every bit of this process fun. Everyone isn’t he dealership was welcoming and made the environment exciting. of this process fun. Everyone isn’t he dealership was welcoming and made the environment exciting. More

Josh wood and hunter was the best.all of your could learn from them. Melany was very professional all three a Ten. That k you from them. Melany was very professional all three a Ten. That k you More

Outstanding The representative Vanderrick long was very professional and offered expertise service. He made it so easy to make this transition so smooth, He is The representative Vanderrick long was very professional and offered expertise service. He made it so easy to make this transition so smooth, He is very good part of the team along with Brett Hickman. More

I truly appreciate this car dealership. I like to thank Mitch for always giving me excellent customer service everytime I come here and making sure everything is good with my car. Thank you again. Mitch for always giving me excellent customer service everytime I come here and making sure everything is good with my car. Thank you again. More

In September 2019 I purchased a Lifetime Battery at your dealership. Had to call AAA to jump me off 5/14/20. Insisted I left something on to run battery down. Service men don’t know their products. When you dealership. Had to call AAA to jump me off 5/14/20. Insisted I left something on to run battery down. Service men don’t know their products. When you cut off. Tab 4. Everything is off no windows no lights no charger nothing. I asked for a new battery b battery and was turned down. 1st. Brought car the check eng light came back on so they rechecked it. Couldn’t find anything so they simply turned. That off. Don’t call me a liar and. Next time it happens I’m to. Call Serra Toyota to come get me not AAA. Even the service lady tried to tell them. My son is 35 and has bought 9. 9 new Toyota trucks there. The Salesmen all know us. Dissa. Pointed More

Used Car Purchase Great experience buying used car from Derrick at Serra Toyota! Definitely recommend ! Contacted online and followed up with texts, and then closed th Great experience buying used car from Derrick at Serra Toyota! Definitely recommend ! Contacted online and followed up with texts, and then closed the deal in person. More