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Serra Toyota

Birmingham, AL

Overview
Reviews
Vehicles
4.8
2,835 Reviews
Call Dealership (205) 623-2298
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1300 Center Point Pkwy

Birmingham, AL

35215

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Showing 2,835 reviews

February 15, 2024

Still gave 5 stars considering my recent experience. After my routine maintenance of getting my oil changed. My change oil light came on due to the technicians not resetting my oil light. I live very fa More

by Ms. Williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Lawley, Tim Mergenthal, Quinton Smith, Matt Patterson
Report | Print
February 15, 2024

Tried working a deal from afar for one of their vehicles priced great online, until they hit me with the out the door price of nearly $5k more and said their warranty was mandatory, couldnt give me a clear More

by Mr. Jim Business
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Alexis
Report | Print
Apr 13, 2024 -

Serra Toyota responded

Hello, Thank you for taking the time to leave this review for us here at Serra Toyota Birmingham. We always aim for 100% satisfaction and I would appreciate the chance to speak with you about your feedback regarding our pricing, as well as the overall level of customer service that you received from our Sales Team. Please contact me at your earliest convenience so that we can discuss this further. Meghan Barnes Customer Relations Director (205) 838-4400

February 13, 2024

Eric and Jake was totally awesome, the turn around time was exceptional! Thanks you guys for always taking care of my family and self! Brian trained you all beyond standard More

by Tyieshajordan23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric, Jake, and Brian from the service side
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Apr 13, 2024 -

Serra Toyota responded

We appreciate your kind words about our team at Serra Toyota Birmingham. The solid training that you've noted is instrumental to providing top-class service.

February 12, 2024

The service was fast. Everyone was professional. The facility was clean. The vehicle inspection was on point. More

by kenneth_richardson349
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
Report | Print
Apr 13, 2024 -

Serra Toyota responded

We're glad to hear that Serra Toyota Birmingham provided speedy service and thorough vehicle inspection in a clean, professional environment. Thank you for recognizing our effort.

February 12, 2024

It was a pleasant visit. They kept me informed. I watched TV, had a snack and coffees. It was a wonderful atmosphere. More

by jcowart90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Richie
Report | Print
Apr 13, 2024 -

Serra Toyota responded

We appreciate your feedback about Serra Toyota Birmingham's comfortable environment and communication during your visit. It's great to hear you took advantage of our amenities too. Thanks for the 5-star review!

February 09, 2024

Timely , Kind and efficient service by brandon. clean environment! Fabulous complementary shoulder massage by jackie . More

by liisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
Report | Print
Apr 13, 2024 -

Serra Toyota responded

We appreciate hearing your experience about our efficient service and clean environment at Serra Toyota Birmingham, including the enhanced comfort provided by our team. Thank you!

February 08, 2024

They got me in so quick and out didn't have to spend a lot of time there More

by jayce franks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Parker
Report | Print
Apr 13, 2024 -

Serra Toyota responded

We appreciate your feedback about Serra Toyota Birmingham's prompt service. We're glad our efficient work suited your schedule so well. Thanks for reviewing us!

February 07, 2024

So after a very bad experience with a finance associate Liz Jordan continued working for ME as she stated in the beginning when I first met her! Liz Jordan is a very exceptional person and did not stop wor More

by sweldon64
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Liz Jordan , Chris Ziadie
Report | Print
Apr 13, 2024 -

Serra Toyota responded

We're appreciative of your positive feedback on our team's dedication at Serra Toyota Birmingham. We strive to keep our word and cover every detail, big and small. Thank you for the recommendation!

February 07, 2024

Very good and respectful and no problem at all I wish Everybody go there thank More

by ecalhoun377
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aubrey, White
Report | Print
Apr 13, 2024 -

Serra Toyota responded

At Serra Toyota Birmingham, we appreciate the positive rating and review. Our team will continue treats every visitor respectfully providing trouble-free experience. Thank you for recommending us!

February 06, 2024

Buying a car is never a fun. But the team at Serra made it easy and simple. More

by CLK
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Shinkle
Report | Print
Apr 13, 2024 -

Serra Toyota responded

We appreciate your feedback. It's pleasing to hear our team at Serra Toyota Birmingham facilitated an easy and simple car-buying experience for you.

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