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Serra Toyota

Birmingham, AL

4.8
2,836 Reviews

1300 Center Point Pkwy

Birmingham, AL

35215

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Showing 2,836 reviews

July 25, 2021

Every one was very friendly and curtious yet proffesional. They had me in and out in a very reasonable amount of time. I will be back when maintenance is due on my Rav 4 again. More

by flarue
Recommend Dealer
Yes
Employees Worked With
Dennis Wood, Morgan Smith, Matt Patterson
July 24, 2021

Confussion with who was service advisor when I arrived. After a over an hour waiting, young man named Josh came and told me what had happened. He was very nice & apologized for the mix up. Very helpful More

by Dobbsbakery
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
July 23, 2021

I have been a customer of Serra Toyota for several years and have always received excellent and timely service. I have purchased three vehicles with the assistance of Coach Paulin, and he responds readily w More

by jnday@bellsouth.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitchell Kelley, Larry Paulin
July 23, 2021

Coach is the number one reason why I keep coming back to Coach is the number one reason why I keep coming back to Serra Toyota ..he is a great salesman ….he always tries to anticipate your every need… More

by Ingavinz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Coach
July 19, 2021

Morgan smith did a great job working with us. He was timely, courteous and very informative. He is available when we need him and honest. More

by robertshotkus6956
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Smith
Aug 28, 2021 -

Serra Toyota responded

Thank you for choosing Serra Toyota Birmingham. We are happy to know that our team provided you with such a courteous and honest experience. We look forward to working with you again.

July 18, 2021

Larry Paulin is the best!! Lol I had a great time learning from him about my car buy experience. He worked with me until I got myself in the position to purchase the car I really wanted. More

by Demetriusrobinson360
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Paulin
July 17, 2021

Mitch and his crew did a great job getting me serviced and in and out! I will always come to mitch for my service! Thanks Mitch! Garry Briscoe More

by garrybriscoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch, Matt Patterson
July 16, 2021

Everything went smoothly from start to finish!! Nathan the sakes person was very friendly and knowledgeable not a high pressure salesperson!! I’ve felt comfortable the moment we met him !! More

by HarleysAngel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan
July 14, 2021

Just had my 2018 Rav4 serviced and the entire experience was quick and everyone was super friendly. Was dreading going and being made to wait for hours like I have at other dealerships, was very impressed o More

by Aputman117
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aundrae Williams, Matt Patterson
July 14, 2021

I do not recommend getting a lease because we were lied to about the process but was taken care of very well by Steven kolumba. He didn't hesitate to take care of us quickly and was empathic to our issues. More

by Tenamnewsome
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve kolumba
Aug 10, 2021 -

Serra Toyota responded

Hello, Thank you for sharing your feedback for our team members at Serra Toyota. We would like to learn more about your feedback regarding the process and your time with our Sales Department. Please contact me about your experience when you have the chance. Meghan Barnes Customer Relations Manager (205) 838-4400

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