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Serra Toyota

Birmingham, AL

Overview
Reviews
Vehicles
4.8
2,835 Reviews
Call Dealership (205) 623-2298
View Awards

1300 Center Point Pkwy

Birmingham, AL

35215

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Showing 2,835 reviews

March 19, 2024

I purchased my 2016 Toyota Camry SE from Serra Toyota new and have not had any problems out of it. The salesman, Shawn Jenkins, devoted his attention to me from the beginning of the application until the end More

by Patricia Burton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Humphrey, Service Advisor , Matt Patterson
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Apr 13, 2024 -

Serra Toyota responded

We're pleased to hear about your continued satisfaction with Serra Toyota Birmingham and our hardworking team. Your faith in us is greatly valued, especially in relation to the purchase of your 2016 Toyota Camry SE. We appreciate you choosing Serra Toyota Birmingham time and again for your vehicle needs.

March 18, 2024

Kelsey was personal and handled any issue we had. It was worth the 3 hour drive to work with Kelsey with purchasing our truck. Great experience More

by Amy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelsey L
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Apr 13, 2024 -

Serra Toyota responded

We appreciate the kind words about how "our team" at Serra Toyota Birmingham was able to assist with your truck purchase. Your satisfaction is a priority for us, thanks for choosing us even though you had a long drive.

March 15, 2024

My experience was awesome I appreciate the welcome environment shown to me everyone was nice that I ran into all smiles More

by verytasteful17
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mrs Crow, Joseph Jenkins
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Apr 13, 2024 -

Serra Toyota responded

We appreciate your kind words about the welcome environment at Serra Toyota Birmingham. It's great to know that our team made you feel comfortable and were all smiles. Thank you for choosing us.

March 14, 2024

We love this dealership they are like family to us they work with you to satisfy the customers wants and needs if they can ot get you in a vehicle then nobody can! More

by bonniesantamaria1
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Michael Shinkle
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Apr 13, 2024 -

Serra Toyota responded

We truly value your trust in us at Serra Toyota Birmingham. Helping meet our customers' needs is always important to us. Thank you for the positive review!

March 12, 2024

Very clean place; professional staff Will recommend to my friends and family Charges are not outrageous More

by belleegue
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Beh Doli, Joseph Jenkins, Ronald Babice, Shawn Jenkins, Michael Mahan, MarieAnne Kramo, Erick Fitzpatrick, Dave Harbison, Jerry Cheng, Torey "TJ" Marshall
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Apr 13, 2024 -

Serra Toyota responded

We appreciate your kind words about Serra Toyota Birmingham's cleanliness, professionalism and pricing. It's fantastic you'll recommend us to your loved ones. Your support means a lot!

March 10, 2024

Friendly, energetic, patient and willing to work with you. Dedicated to problem solving and doing their best to get the best deal for you. More

by courtneyreneac
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devin Davis
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Apr 13, 2024 -

Serra Toyota responded

We're glad to hear our team at Serra Toyota Birmingham demonstrated dedication and patience. It's important that every customer feels met halfway in securing a satisfactory deal. Your recognition is greatly appreciated.

March 08, 2024

They mid advertise/use inaccurate descriptions of their vehicles. One vehicle is listed on over 12 sites as the same description, not putting hybrid in the description when you learn that it actually is. I More

by Katieultabeauty
Purchase Time
Recommend Dealer
No
Employees Worked With
Online inquiry
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Apr 13, 2024 -

Serra Toyota responded

Hello, Your satisfaction means a lot to us here at Serra Toyota Birmingham and I would like the chance to speak with you about your experience with our Sales Team when inquiring about a vehicle you saw listed. Feedback is important to us, as we are always looking for ways to improve. If you could, please reach out to me at your earliest convenience to further discuss this matter. Thank you, Meghan Barnes Customer Relations Director (205) 838-4400

March 01, 2024

They were very professional and did everything they could to get my daughter into a vehicle. More

by Meleevans30
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexis Pham & Reginald Coleman
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Apr 13, 2024 -

Serra Toyota responded

We appreciate your 5-star review. We were happy to help your daughter find a vehicle at Serra Toyota Birmingham. Thank you for choosing us when purchasing her new car.

March 01, 2024

A a a a a a a a a a a a a a a More

by jamar205
Recommend Dealer
Yes
Employees Worked With
Shawn Jenkins
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March 01, 2024

Shawn was absolutely amazing! He went above and beyond to help me get what I needed. He never once rushed me instead he took his time to listen to everything I said and wanted. De More

by kplaceres5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Jenkins
Report | Print
Apr 13, 2024 -

Serra Toyota responded

Thank you for your encouraging feedback. We're delighted to hear that our team was able to provide you with the outstanding service Serra Toyota Birmingham strives to deliver. It's nice hearing about such positive experiences!

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