Serra Nissan - Service Center

by far one of the worst experiences I have ever had at a car dealership car dealership More

They gave me an appointment time. . had the car until almost closing time without calling to let me know they needed to keep it overnight. Big inconvenience for the customer who could . had the car until almost closing time without calling to let me know they needed to keep it overnight. Big inconvenience for the customer who could have prepared to be without a car. And then to bring it back in the morning for them to tell me what’s wrong within 20 minutes More

Did have a problem. . Received courtesy service and I would recommend it to friends and relatives. . Received courtesy service and I would recommend it to friends and relatives. More

I purchased a 2018 Infiniti Q50 as is and they had it on the show room floor when it rained it took off the paint where they had covered up a lot of scratches and wholes it had a lot of cover ups the show room floor when it rained it took off the paint where they had covered up a lot of scratches and wholes it had a lot of cover ups More

Nothing done. Nothing recorded about my visit but the oil change not the bumping sound I brought it to for and the radio that was blinking out. Nothing recorded about my visit but the oil change not the bumping sound I brought it to for and the radio that was blinking out. More

The dealership is close to my house and they have good customer service and a friendly atmosphere customer service and a friendly atmosphere More

Great service friendly staff good location and waiting room enjoyed the people looking forward to the next service room enjoyed the people looking forward to the next service More

I would absolutely recommend only if Amanda is working. Other than that I'm not sure how your service will go Other than that I'm not sure how your service will go More

Disagree w/ headlight recall decision. I think it’s Nissan’s way of getting out of having to replace an inferior light system. I can not see at night. Will contact settlement administrato I think it’s Nissan’s way of getting out of having to replace an inferior light system. I can not see at night. Will contact settlement administrator. Also - interior and running lights underneath car have been repaired once. Continues to blow a fuse. Apparently they know what causes it - should be a recall for the issue. I’ve talked to numerous Altima owner’s and half have experienced that issue. I’ve had to replace headlights 3 times. In years past in other cars I never had light issues like I do now. Love/hate relationship with this car. Kinda disappointing. More

The service was great as alway They were done at a timely matter which was wonderful for me. Thanks Sarah Nissan! matter which was wonderful for me. Thanks Sarah Nissan! More