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Serra Nissan - Service Center

Birmingham, AL

4.5
1,632 Reviews

1,632 Reviews of Serra Nissan - Service Center

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September 10, 2024

Serra Nissan Centerpoint is a very professional and quick dealership to work with. I don’t go anywhere else but here for service. More

by brejansee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgwell
Sep 28, 2024 -

Serra Nissan responded

Thank you for this kind review, we are thrilled to hear about your wonderful experience! We deeply appreciate your business and the time spent with us, and hope you will return again when you are in need of service or a new vehicle!

September 08, 2024

All I can say is wow, I brought my wife’s car in the dealership to get the regular routine maintenance and instantly I was greeted with wonderful customer service. Me as a person in sales look for thing More

by Keonpettway06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Badgwell
Sep 28, 2024 -

Serra Nissan responded

Thank you! We are thrilled to hear that your experience exceeded your expectations, and will continue to work hard to keep it up! We sincerely hope you will continue to return to Serra Nissan when the time comes for service or a new vehicle, and we look forward to welcoming you back!

September 08, 2024

Car inspection was a disgrace 12 hrs into getting car home headlight out, yet Serra dealership shows they put a new one in, cord fell out under dash, 3 trips to zip tie their installed several hundred do More

by Disappointed with Serra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Fuller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr Cody salesman tire light on and humming said service told him humming was normal and dealership was trying to save money by not dealing with dash lire light. Mr Fuller never called back and Service Dillion never called back the next day after buying ca, Amanda Badgwell
Sep 27, 2024 -

Serra Nissan responded

We are very sorry that your experience at Serra Nissan was not to your expectations, and appreciate your honesty with your review. We strive to provide excellent customer service, and will work to correct the situation and do better moving forward.

September 07, 2024

It’s great customer service every time I come here and the service and sitting area is always clean More

by aprilharris5775
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
King
Sep 27, 2024 -

Serra Nissan responded

We are extremely appreciative of your kind review! Thank you for choosing Serra Nissan for your service, we look forward to seeing you again when the time comes for service or a new vehicle!

September 07, 2024

We received impeccable service with a lower wait time. All the employees were very courteous and kind. Awesome hospitality💐💐💐 More

by GHOSTFACE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgwell
Sep 27, 2024 -

Serra Nissan responded

Thank you so much, we are so glad to hear about your wonderful experience! Thank you for choosing Serra Nissan for your service needs, we hope you will continue to come back for future needs, and we look forward to serving you!

September 06, 2024

This was my 2nd visit regarding the mileage count not registering promptly. Thanks again for your trained professional technician for solving the problem. Great Servicd with a Smile. More

by lsescott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgwell
Sep 27, 2024 -

Serra Nissan responded

We are very glad to hear that your experience at Serra Nissan exceeded your expectations! Thank you for choosing us for your vehicle needs, and we hope we can earn your business in the future as well!

September 05, 2024

I am very pleased with the service at Serra Nissan. I was greeted immediately. I am always glad to have a cup of coffee as I wait for my car to be serviced. More

by kimyum42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't know his name. It was a African American male with a full beard and mustache. He was very funny and gave me advice about what needed to be done to my car
Sep 27, 2024 -

Serra Nissan responded

We are so glad to hear that you were pleased with your experience at Serra Nissan! We are incredibly appreciative of your business and your kind review, and we hope you will continue to return to Serra for your future vehicle needs!

September 05, 2024

I love this dealer ship they was very nice and listen to everything I said and what I wanted More

by Joel Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgwell
Sep 27, 2024 -

Serra Nissan responded

Thank you so much for your kind words, Joel! We are very appreciative of your business and time at Serra Nissan, and hope you will continue to choose us when the time comes for service or a new vehicle!

September 04, 2024

Service department was great. Sales -- I own the most expensive Altima ever. I have greatly overpaid for this Altima, when they "buried" me in negative equity of my older car A More

by ayme.miles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda Badgwell
Sep 04, 2024 -

Serra Nissan responded

The customer purchased a 2023 Altima in 2022. We gave her fair market value for her trade according to KBB, however the customer owed double that on her payoff. There was no choice but to add the negative equity into the purchase of her Altima. I don't know what the customer is meaning by a $2000 fee. She did have to purchase GAP insurance since she was financing more than the value of the car she was purchasing because of the negative equity. This may be what she is considering to be a fee?

Sep 04, 2024 -

ayme.miles responded

Per the documentation, optional Gap contract was $895 for the full MSRP charged at $32,640+$3500 non-negotiable lifetime powertrain warranty +TTL +$800 document fee, and about $8k in negative equity is what should have been applied/was discussed/expected, as I had a buy back quote from Carvana in hand +the $2,500 added was a "Market Adjustment", and the lady snickered and said "yeah" when I made the comment that it as a "just because we can". What the documentation doesn't clearly show is what all when into the full amount financed at almost $45k PLUS $3k I gave them in cash. BUT, this dealer (judging from their comment) is apparently not concerned with ever wanting me to return, and would like to believe that I am the fool who traded her car with over 15k negative equity already built in.... I am the one who needed a car and signed this paperwork and have paid for this car, so yeah, the most expensive Altima in the southeast.

Sep 05, 2024 -

Serra Nissan responded

The market adjustment that the customer is referring to is, during the time of COVID when vehicles were scarce, manufacturer labels clearly disclosed a Market Adjustment on the retail price of each vehicle. This adjustment was clearly marked on the window sticker of each new vehicle model that it applied to. This adjustment was also disclosed on the quote of the selling price of the vehicle. I have watched the video of this transaction and the selling price of the vehicle, along with the monthly payment, were clearly disclosed during the signing of the contract and deal documents. There is nothing we could have done to make the tranaction more transparent than it already was.

September 03, 2024

I did this survey for Volkswagen, I hope it counts for nissian, Nissan always take care of me and offer great service More

by paris.powell10197
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Roe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Payden Sewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zac Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Madison Whisenant, Amanda Badgwell
Sep 27, 2024 -

Serra Nissan responded

Thank you very much for your praise of Serra Nissan, we deeply appreciate your business! We hope you will continue to choose Serra Nissan for any service or sales needs you have, and we look forward to seeing you again!

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