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Serra Nissan - Service Center

Birmingham, AL

4.5
1,648 Reviews

1,648 Reviews of Serra Nissan - Service Center

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April 01, 2023

Good customer service greetings always there very helpful and i am pleased with the work More

by Veronicamoore258
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Whisenant
Sep 28, 2024 -

Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

March 29, 2023

They are good and they told me to wait 15 minutes but I waited 1 hour and a half, the good service made up for it More

by santiagokarely817
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Borja
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 29, 2023

I can only speak about service department and parts department, they were both very helpful and professional, will definitely recommend them to friends , the service preformed was quick and very thoro More

by RWB2901
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Badgwell
March 29, 2023

It is a great feeling when you drive your car o In for service and the Service Advisor greet you with a smile and know you by name. Tell you to have a seat, they will check everything and not to worry, th More

by mjridge56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgwell
March 29, 2023

Good and fast service nice people clean area in the waiting room and rest rooms More

by denisegregg07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Badgwell
March 23, 2023

Great service! The manager and staff were friendly and informative. Explained my service in detail, provided transport after my service was completed. Finished the More

by renwickslaughter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Roe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Payden Sewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zac Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Didn't get the person's name who did transport, but he was friendly and helpful. Appreciated his time given. , Madison Whisenant, Amanda Badgwell, Jeff Coleman
March 23, 2023

Service supervisor, Amanda, does not return phone calls. Overall communication is horrible. Neither service manager or general manager available on weekends. As a customer I felt like just a number. More

by Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Henry
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Badgwell, Jeff Coleman
March 22, 2023

I was pleased with the way my appointment was handled and the service was excellent and accommodating More

by ALANMILLER214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgwell
March 21, 2023

The service was completed in a timely manner. Amanda Badgwell is an amazing person to work with. There is nothing they could have done to change my mind about any of the people involved. Now for More

by TEACH3DT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Badgwell
March 21, 2023

The lady attendant was rude and I was charged $89 for an oil change That’s double, but the next one is free they say. I don’t see what’s free when I already paid for it. The service was horrible, normally t More

by naDNC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda Badgwell
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