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Serra Nissan - Service Center

Birmingham, AL

4.5
1,631 Reviews
Call Service Center (205) 856-2544

1,631 Reviews of Serra Nissan - Service Center

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October 17, 2024

The staff was very polite and helpful. The service was done quickly and staff made sure we were updated regularly about what was happening with the vehicle. More

by wsara414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyng Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2024 -

Serra Nissan responded

Thank you for your great review - we are so glad you got to experience what sets Serra Nissan apart! Thank you so much for choosing us for your vehicle's service and spending your time with us. We hope to see you again for any future car needs!

October 16, 2024

Very good service and friendly employees. I definitely would recommend this dealership. I have been pleased with my purchase and the customer service. More

by melindarecalde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyng Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2024 -

Serra Nissan responded

Thank you so much for your great review - we deeply appreciate you choosing Serra Nissan for your service needs! Thank you trusting us with your time and your business, we are so glad to hear about your great experience. We hope to welcome you back in the future for any other car needs!

October 13, 2024

He took over for Amanda n took care of me when she didn't even let me know that my car was finish. I was left in the waiting area n had to check n see if me car was finish More

by candimason40dnc
Service Time
Recommend Dealer
Yes
Employees Worked With
Kyng Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 15, 2024 -

Serra Nissan responded

We apologize for the confusion with our service communication - we are undergoing a few changes with our service advising staff which may have resulted in this particular issue. Regardless, we will strive to be better for all our customers so that your service is prompt, friendly, and highly communicative!

October 12, 2024

I feel that I was taken advantage of by being told that I needed work done on my car that wasn’t really necessary and charged for a service that wasn’t warranted. More

by pdenises
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda Badgwell
Report | Print
Oct 15, 2024 -

Serra Nissan responded

We are very sorry that your visit with us was not up to your expectations and there was not a clear line of communication during your visit. If you would like to reach out to our team about your experience, we encourage you to call us at 205-856-2544 and ask for our service manager, Dylan. We appreciate your honest feedback and will use it to be better in the future.

October 11, 2024

I had waited 2 hours for oil change Amanda signed me in but kyng took care of me n got me out Amanda never came back to let me know that I was ready I had to come out to see if my car was ready More

by candimason40dnc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgwell
Report | Print
Oct 12, 2024 -

Serra Nissan responded

We apologize for any lapse in communication with our staff, but we are appreciative of your honest review and still acknowledging the quality of the workmanship. We will take your feedback to heart, striving to provide quicker, more communicative service in the future!

October 09, 2024

Hard Working! Amazing service. Will come back and also recommend to friends & family and also everyone in need of good service. More

by KAMIYAH.KSJ101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
Report | Print
Oct 10, 2024 -

Serra Nissan responded

Thank you so much for your great review! We sincerely appreciate your time and your business with us here at Serra Nissan, and love that you got to experience what makes Serra Nissan special! We hope to see you again for any future car needs.

October 08, 2024

Everyone was very helpful, the service was very good and they kept me informed about my car. More

by crue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Badgwell
Report | Print
Oct 09, 2024 -

Serra Nissan responded

Thank you for your great review - we appreciate you choosing Serra Nissan for your service needs! Thank you for your time and your business with us, we hope to see you again in the future for any other vehicle needs!

October 06, 2024

My service at Serra Nissan was great. Amanda always keeps me updated with anything going on with my truck. More

by drewdebter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgwell
Report | Print
Oct 07, 2024 -

Serra Nissan responded

Thank you for your great review and for shouting out our awesome team members - Amanda is definitely a gem of the Serra Nissan team! We greatly appreciate you choosing us for your service needs and your time spent with us. We hope to see you again in the future!

October 04, 2024

Amanda was very kind and respectful, she and the technicians in the shop treated my truck with the utmost care. More

by malonemichael36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgwell
Report | Print
Oct 04, 2024 -

Serra Nissan responded

Thank you so much for recognizing our awesome service team - we are very grateful you chose Serra Nissan for your car's service needs! Thank you for spending your time with us, we hope to welcome you back in the future for any car needs!

October 04, 2024

Great visit a professional service was exceptional. The area was clean an water was provided. More

by pamcakes080
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgwell
Report | Print
Oct 07, 2024 -

Serra Nissan responded

Thank you so much for your great review - we greatly appreciate you choosing Serra Nissan for your car service! We thank you for the pleasure of your time and your patronage and we look forward to welcoming you back again in the future!

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