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Serra Nissan - Service Center

Birmingham, AL

4.5
1,648 Reviews

1,648 Reviews of Serra Nissan - Service Center

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May 19, 2023

The service I got was outstanding. I appreciated the kindness of the representative and the workers. More

by 4kruby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2023

Great Customer Service and they are fast too! They always go above and beyond to help you! More

by DianaLM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Badgwell
May 16, 2023

Customer service was exceptional. I will definitely refer my friends and family to shop with Serra Nissan. More

by mendhie2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody & Sonya
May 16, 2023

Very nice relaxed atmosphere I watched TV the majority of the time. ¹look this stupid stop text me More

by bowtiepimp1645
Recommend Dealer
Yes
May 15, 2023

The sales people I have NOTHING positive to say. Would NEVER buy another car from this dealership for any reason. Now the Service Department is another story. Matt Higgins and his staff is OUTSTANDI More

by m-cnew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zac Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Higgins, Service Advisor, 5 stars
May 14, 2023

I felt like I should not have been charged for this service since I had proof that this problem was a factory defect since I the problem started three months after I purchased the car. More

by johnfluennen56dnc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2023

Love service department. Friendly. Helpful. Courteous. Knowledgeable. Out in manageable time. Clean. Cars to choose from. Sellsmen very manerable. More

by VeeVee 1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgwell
May 11, 2023

My appointment was scheduled after being told the part was there for a recall on rear seat belts. I was told it would probably take possibly half a day. While sitting in the waiting room for about 15 minu More

by marwhi62@bellsouth.net
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Henry
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Badgwell
May 11, 2023

I brought my car in for an oil change/tire rotation, regular service and my ac was working perfectly fine. I picked my car up after work and as I was heading home, the air never got cold in my car. I br More

by RONALD MILLER
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda Badgwell
May 06, 2023

As usual Serra Nissan's service and parts departments were outstanding. I define 'outstanding' as professional people who do the job correctly, actually listen to the customer, friendly and courteous ev More

by rgglover50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Badgwell
May 06, 2023 -

rgglover50 responded

As usual Serra Nissan's service and parts departments were outstanding. I define 'outstanding' as professional people who do the job correctly, actually listen to the customer, friendly and courteous even when they are swamped with work and honest in their evaluation of my trucks service needs. Matt, Amanda, Courtney and the actual mechanics that do the work all meet my definition of 'OUTSTANDING'. This is why I drive 30 miles to get my Frontier serviced and why I will buy another Frontier from this Dealership in the future. It is the only time in my 57 years of owning a car/truck that I look forward to specific Dealership performing the servicing of my truck and I always drive away feeling great without any stress. Thank You, Richard Glover

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