Serra Nissan - Service Center

I called to say I was having trouble with my car and was told by whoever to come in. Once I arrived I was told it would be a charge. I replied I didn't want to pay, the representative (Paulette) left to spe told by whoever to come in. Once I arrived I was told it would be a charge. I replied I didn't want to pay, the representative (Paulette) left to speak with someone and returned asked for my keys. Three hours later she returned and said they removed the part. I was furious because they performed a service on my vehicle without my consent or permission. Then told me I'd have to pay to have it put back on. There is more but that is where the issue began. More

The facility was of no help for me at all. The manager, Eric, was rude. I have the same problem every year at the same time, and they are making me continually pay for the same thing instead o The manager, Eric, was rude. I have the same problem every year at the same time, and they are making me continually pay for the same thing instead of actually fixing the problem. More

I gave that because although the service was great, I was given an 11::00 appointment and stayed there 3hrs without any updates or anything given an 11::00 appointment and stayed there 3hrs without any updates or anything More

The people was nice upon arrival and very professional in their actions. They maintained their professionalism till the end and thanked for allowing them to work on my car (like I was doing them a favor). their actions. They maintained their professionalism till the end and thanked for allowing them to work on my car (like I was doing them a favor). More

Love doing business with this company always easy to deal with always go above and beyond to make sure that I'm always satisfied with always go above and beyond to make sure that I'm always satisfied More

Good performance excellent job good attitude friendly personality professional nice clean surroundings easy too talk too personality professional nice clean surroundings easy too talk too More

INCOMPETENT, Filthy facility, uninformed comfortably ignorant staff, that has the comprehension skills of a toddler ignorant staff, that has the comprehension skills of a toddler More

The service here was stellar from beginning to end. My appointment went seamlessly. I'd visit again. My appointment went seamlessly. I'd visit again. More

I always have the best experience and will not take my car anywhere else. Thank you car anywhere else. Thank you More

The service was easy to schedule. However, it Ben after the tire rotation, there is an issue with the tires. The tire pressure is off on all 4 tires and the front passenger tire is ma However, it Ben after the tire rotation, there is an issue with the tires. The tire pressure is off on all 4 tires and the front passenger tire is making a weird sound like it’s kicking mud up or something. More