Serra Nissan - Service Center

Angel is terrific. ....Maxine along with the service team was truly fantastic......look forward to next service ....Maxine along with the service team was truly fantastic......look forward to next service More

They are always courteous & they make sure my needs are met & that I'm satisfied with there service met & that I'm satisfied with there service More

Everyone in the service department need to be terminated I bought my car there to be fixed they let it just sit there over a week and wasn’t answering the phone or anything while I call to check on my vehic I bought my car there to be fixed they let it just sit there over a week and wasn’t answering the phone or anything while I call to check on my vehicle when I went up there it was in the same spot the haven’t even attempted to look or fix the car took it took Serra Nissan downtown it’s already fixed that’s what u called customer service More

Awesome customer service! The wait time was less than I expected. No hassle to spend more money. The wait time was less than I expected. No hassle to spend more money. More

They’re a great dealership they take care of us in a professional way even though we didn’t buy the vehicle from them. professional way even though we didn’t buy the vehicle from them. More

I had to wait one day for a battery which I felt like should have been a same day service and when I picked up my vehicle there was som much grease on my steering wheel I had to pull over and use 4 large should have been a same day service and when I picked up my vehicle there was som much grease on my steering wheel I had to pull over and use 4 large wet wiped to clean ot off and they were black. Service personnel should clean surfaces with something clean before returning a vehicle. More

Prices for services are too high; needs to be more affordable for Nissan customers to stay loyal affordable for Nissan customers to stay loyal More

Took my 2019 Nissan Pathfinder in for oil change. Had 10:30 am appointment and arrived at 10: am . Was met by a very courteous tech rep( sorry I didn’t get his name )In less than an hour had me check Had 10:30 am appointment and arrived at 10: am . Was met by a very courteous tech rep( sorry I didn’t get his name )In less than an hour had me checking out with auto waiting and running with a/c running. Very professional . More

I received a notice via email that my folding key fob has a recall on it and it could be a safety issue if not repaired and to contact Nissan to schedule a repair. The person I spoke with was very nice and h a recall on it and it could be a safety issue if not repaired and to contact Nissan to schedule a repair. The person I spoke with was very nice and helpful and I scheduled the appointment however when I arrived on my appointment date and time I was informed by another nice and helpful person that they don’t have the parts needed to repair the key fob so it was a wasted trip that I had to take time off work for. I was informed that I will be contacted to schedule another appointment when the repair part arrives and I know this type of thing can happen but I did have to take time off work to make the scheduled appointment time and the needed part was not even in stock. I left my cell number and I am waiting for a call to tell me that the part is in so I can reschedule. I did not have any complaints about the Nissan employees I spoke with as mention they were polite and helpful but it would have been good to have confirmed the service department had the needed part before scheduling me for an appointment More

The crew is always pleasant and keeps you inform of what's going on with your vehicle. what's going on with your vehicle. More