Serra Nissan - Service Center

I came in on this date May 26 2021 to have my air I came in on this date May 26 2021 to have my air conditioner serviced. Did realize that I  would be there from 7 to 11 then to find out that som I came in on this date May 26 2021 to have my air conditioner serviced. Did realize that I  would be there from 7 to 11 then to find out that someone drove off with my car from your service department and not told until I ask after 11 why it's taking so long. That's when I  was told that my car had been driven off by another customer that's how it was explained. I was offered to be dropped off at home and my 6 year old  grandson but I  couldn't because everything I needed to get in my home was in my car. My son came and picked me up at 11:40.  I waited at home until 1:30 never heard from Nissan's Service department therefore I called the police, they brought me back up there and the person that took care of my car told the police that she had my car back. The police wanted to know how that could happen what she told the police wasn't what she told me. I can't understand how anyone could think that my car would be a rental car with personal items in there. When I  got my car back I looked inside to make sure my personal items was still in it. Didnt think to look at the gas gauge before I left because I knew I had a half a tank. When I check it was close to empty. You didn't even try to replace my gas or make sure I and my grandson was alright to offer an apology. I was told I wouldn't be charged for the service but I wasn't told what was done no invoice was in the car nor given to me. I don't even know if my car was actually serviced or just taken for a joy ride. I AM VERY DISAPPOINTED IN NISSAN'S SERVICE DEPARTMENT.  I HAVE NEVER ENCOUNTER ANYTHING LIKE THIS IN MY LIFE. I WASN'T SHOWN ANY CONSIDERATION.  I NEED TO SPEAK TO A MANAGEMENT! BRENDA HARE Sent from Yahoo Mail on Android Show more More

Awesome service as usual! Amanda took really good care of me. I was in a big hurry, so Amanda made sure I am out in time! me. I was in a big hurry, so Amanda made sure I am out in time! More

Service department very helpful and friendly. Recommended services are a bit pricey, but I’m not as reluctant to pay if it comes with great service. services are a bit pricey, but I’m not as reluctant to pay if it comes with great service. More

Very courteous and attentive to the vehicle owners needs and questions Very timely service, excellent customer service, and awesome personality of service writer and service cashier. and questions Very timely service, excellent customer service, and awesome personality of service writer and service cashier. More

The service department sucks. I had a new Auxillary/phone USB Port installed 2 weeks ago and it don't work. I was told by Scott Fuller that nothing could be done about it. After paying $266 for the service.0 USB Port installed 2 weeks ago and it don't work. I was told by Scott Fuller that nothing could be done about it. After paying $266 for the service.0 More

Employees are very friendly and concerned about servicing your car and making sure you are satisfied with the service given to you. They follow up. your car and making sure you are satisfied with the service given to you. They follow up. More

Thanks Amanda. I really appreciate your professionalism. Your positive attitude was gratefully appreciated. I wish that all service representative in America had your dedication and courtesy. I will always Your positive attitude was gratefully appreciated. I wish that all service representative in America had your dedication and courtesy. I will always be grateful and glad that I picked the dealership to have the 2017 Nissan Rogue serviced at. You are a "Rock Star" when it comes to customer service. More

This dealer ship is awesome an great service very kind people. They have very nice waiting are I would recommend the to any one enjoyed my vist an will return. people. They have very nice waiting are I would recommend the to any one enjoyed my vist an will return. More

Professional, knowledgeable and friendly. Does not upsell service that is unnecessary or not required at the time of the visit. Know me and my vehicle by sight. service that is unnecessary or not required at the time of the visit. Know me and my vehicle by sight. More

The service team at Serra Nissan always does a great job and is always very prompt in getting me in at my scheduled time and out as quick as possible. and is always very prompt in getting me in at my scheduled time and out as quick as possible. More