Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Serra Nissan - Service Center

Birmingham, AL

4.5
1,632 Reviews
Call Service Center (205) 856-2544

1,632 Reviews of Serra Nissan - Service Center

Sort by
August 23, 2024

I absolutely love the staff. Everyone is so kind and willing to help. King and other staff really operate in the SPIRIT OF EXCELLENCE!! More

by susanmcdonald779
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Borja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Roe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Payden Sewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zac Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DRAGON, VINCE. ALL GET 5 STARS!! , Madison Whisenant, Amanda Badgwell
Report | Print
Sep 27, 2024 -

Serra Nissan responded

As a dealership that prides ourself on customer service and staff that go above and beyond, we are so grateful and appreciative of this review! We sincerely hope you will continue to come to Serra Nissan for all your car needs!

August 23, 2024

Did not expect to almost over $150 durning my service . When I came in for an oil change. More

by mysmith1064
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lying scott
Report | Print
Sep 27, 2024 -

Serra Nissan responded

Thank you for your honest review, we are sorry that your service was not what you expected. We appreciate your transparency while also acknowledging our high quality service, and we will strive to improve transparency on our end in the future to ensure a top-notch experience.

August 17, 2024

The service was timely and done great. The waiting area was comfortable and clean. I wish there were free snacks available like in the pass. More

by hintonjoannDNC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2024 -

Serra Nissan responded

Thank you for this great review - we appreciate your feedback! We're so glad you had a great experience with us at Serra Nissan, and we think snacks are a great suggestion, thank you! We hope you will continue coming to Serra Nissan for all your car needs in the future.

August 11, 2024

The service was quick and very courteous! Every seemed to have a great attitude with the customers. More

by rasheeda334
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of the name.
Report | Print
Sep 27, 2024 -

Serra Nissan responded

Thank you so much for your kind review - we are so glad you had an awesome experience with us at Serra Nissan! Thank you for pointing out our strength in awesome customer service and compassion, it is deeply appreciated! We hope you will choose Serra Nissan again for all your service and sales needs!

August 10, 2024

I have enjoyed Serra Nissan from the purchase of my vehicle to the service department. More

by marnitacook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Badgwell
Report | Print
Sep 27, 2024 -

Serra Nissan responded

Thank you for your review - we are so glad to have you as part of the Serra family! Thank you so much for your business and your commitment to Serra, we definitely hope you will continue seeing us for all your vehicle needs!

August 10, 2024

I always have a great experience when I take my vehicle in for service at Serra Nissan. I am greeted by friendly technician who are eager to assist me. More

by dnc3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Badgwell
Report | Print
Sep 27, 2024 -

Serra Nissan responded

We're so glad that you have had awesome experiences with our service team and are so appreciative of your kind review! We look forward to helping you again when the time comes for service or a new vehicle!

August 09, 2024

Amanda was helpful getting same day appt, but thats about it. They never got approval for the diagnostic test and charged me $200 and it’s the same test advance auto does. The test told them exact my what I More

by zduckett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Fuller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Roe
1.0
This rating includes all reviews, with more weight given to recent reviews.
Payden Sewell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Zac Willis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Madison Whisenant, Amanda Badgwell
Report | Print
Aug 09, 2024 -

Serra Nissan responded

We greatly appreciate our customers. We don't always realize that we may fall short from time to time on our customer service without these reviews. We sincerely apologize and have implemented a new policy that service customers must be walked to their vehicles when picking up their cars. Advance Auto is a wonderful place to pick up parts for vehicles. However, most of their employees are on an hourly rate and most are not certified mechanics. Our technicians diagnose vehicle problems not just with a computer, but by their knowledge and training. With this knowledge also comes a price and unfortunatley that charge gets passed on to the customer. If any repairs would have been required, the diagnostic fee would have been waived. Again, we thank you for your feedback and hope that, with the customer service changes we are implementing, you will give us a another chance in the future.

August 09, 2024

I have always been treated with the upmost respect and I love Coming here too get my car serviced. More

by JANICENORWOOD62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Badgwell
Report | Print
Sep 27, 2024 -

Serra Nissan responded

This is wonderful to hear - thank you so much for a great review! We always strive to put our customers first and make them like family, so your kind words and your choice to do business with us is deeply appreciated! We look forward to seeing you again when the time comes for service or a new vehicle!

August 09, 2024

Amanda was awesome! Thank you for the great special, buy one get one free oil change & tire rotation. WOW WHAT A DEAL! Thanks again! More

by Brandon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgwell
Report | Print
Sep 27, 2024 -

Serra Nissan responded

Brandon, we're so glad you had a great experience with us here at Serra Nissan and we appreciate you shouting out one of amazing service team members! Thank you so much for choosing us for your car service needs, we sincerely hope to see you again for any future service or sales needs!

August 09, 2024

The job was done correctly and in a timely manner. The employes were very nice as well. More

by rodsteele23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2024 -

Serra Nissan responded

Thank you for your kind review - we are so glad you had an awesome experience with us at Serra Nissan! Thank you for choosing us for you car needs, we sincerely hope you will continue to do so for any future car needs!

1
...
9
10
11
...
164