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Serra Nissan

Birmingham, AL

Overview
Employees
Reviews
Vehicles
4.5
2,103 Reviews
Alabama drivers looking for a Nissan dealership they can trust should turn to Serra Nissan in Birmingham, AL. Our dealership is designed to provide you with an unrivaled Nissan sales, service and financing experience, and we work hard to foster and maintain long-lasting relationships with our customers. With our Low Price Protection and Love it or Leave It exchange policy, we place a premium on flexibility. And with a massive inventory of Nissan vehicles, we can cater to every Nissan driver's needs. Take the short, convenient drive to see what the "New" Serra Nissan is all about! "At Serra Nissan, We Say Yes!!"
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1500 Center Point Pkwy

Birmingham, AL

35215

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Showing 2,103 reviews

August 10, 2024

I have enjoyed Serra Nissan from the purchase of my vehicle to the service department. More

by marnitacook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Badgwell
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Sep 27, 2024 -

Serra Nissan responded

Thank you for your review - we are so glad to have you as part of the Serra family! Thank you so much for your business and your commitment to Serra, we definitely hope you will continue seeing us for all your vehicle needs!

August 10, 2024

My salesperson Xavier Johnson was very knowledgeable and friendly. He explained things very clearly and I was quite pleased with him. More

by jnitaweldon2
Recommend Dealer
Yes
Employees Worked With
Zhue
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Sep 27, 2024 -

Serra Nissan responded

Thank you so much for this kind review and for shouting out one of our awesome salespeople for his great work! We are so glad that you are happy with your experience, and sincerely hope you will continue to choose Serra Nissan for any of your future car needs!

August 09, 2024

Amanda was awesome! Thank you for the great special, buy one get one free oil change & tire rotation. WOW WHAT A DEAL! Thanks again! More

by Brandon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgwell
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Sep 27, 2024 -

Serra Nissan responded

Brandon, we're so glad you had a great experience with us here at Serra Nissan and we appreciate you shouting out one of amazing service team members! Thank you so much for choosing us for your car service needs, we sincerely hope to see you again for any future service or sales needs!

August 09, 2024

I have always been treated with the upmost respect and I love Coming here too get my car serviced. More

by JANICENORWOOD62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Badgwell
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Sep 27, 2024 -

Serra Nissan responded

This is wonderful to hear - thank you so much for a great review! We always strive to put our customers first and make them like family, so your kind words and your choice to do business with us is deeply appreciated! We look forward to seeing you again when the time comes for service or a new vehicle!

August 09, 2024

The job was done correctly and in a timely manner. The employes were very nice as well. More

by rodsteele23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2024 -

Serra Nissan responded

Thank you for your kind review - we are so glad you had an awesome experience with us at Serra Nissan! Thank you for choosing us for you car needs, we sincerely hope you will continue to do so for any future car needs!

August 09, 2024

Trey is hands down the best salesperson at center point pkwy location. He is patient & gives you the space to find the car that best suites you! He is very helpful. Tim is also very helpful. They both went More

by Maggie Lawrence
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trey & Tim
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Sep 27, 2024 -

Serra Nissan responded

Maggie, this is great to hear! We are so glad you were able to find your perfect car with us at Serra Nissan and had such a smooth car-buying process with the help of our stellar sales team! We hope you will return to Serra Nissan for any of your future car needs!

August 09, 2024

Amanda was helpful getting same day appt, but thats about it. They never got approval for the diagnostic test and charged me $200 and it’s the same test advance auto does. The test told them exact my what I More

by zduckett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Fuller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Roe
1.0
This rating includes all reviews, with more weight given to recent reviews.
Payden Sewell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Zac Willis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Madison Whisenant, Amanda Badgwell
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Aug 09, 2024 -

Serra Nissan responded

We greatly appreciate our customers. We don't always realize that we may fall short from time to time on our customer service without these reviews. We sincerely apologize and have implemented a new policy that service customers must be walked to their vehicles when picking up their cars. Advance Auto is a wonderful place to pick up parts for vehicles. However, most of their employees are on an hourly rate and most are not certified mechanics. Our technicians diagnose vehicle problems not just with a computer, but by their knowledge and training. With this knowledge also comes a price and unfortunatley that charge gets passed on to the customer. If any repairs would have been required, the diagnostic fee would have been waived. Again, we thank you for your feedback and hope that, with the customer service changes we are implementing, you will give us a another chance in the future.

June 21, 2024

They assessed my car didn't find anything wrong but I'm still having the same issue. I haven't done any other business with this dealership. Thanks More

by JRMCCLELLAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgwell
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June 20, 2024

I appreciate their service and for helping me. They always treat me right and I love them all. More

by choiser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Badgwell
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June 20, 2024

Great customer service is good. Our salesman was not pushy at all. Only complaint I have is whoever does their detailing is awful. Overall very pleasant experience. More

by tracidoppler64
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody
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