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Serra Nissan

Birmingham, AL

Overview
Employees
Reviews
Vehicles
4.5
2,103 Reviews
Alabama drivers looking for a Nissan dealership they can trust should turn to Serra Nissan in Birmingham, AL. Our dealership is designed to provide you with an unrivaled Nissan sales, service and financing experience, and we work hard to foster and maintain long-lasting relationships with our customers. With our Low Price Protection and Love it or Leave It exchange policy, we place a premium on flexibility. And with a massive inventory of Nissan vehicles, we can cater to every Nissan driver's needs. Take the short, convenient drive to see what the "New" Serra Nissan is all about! "At Serra Nissan, We Say Yes!!"
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1500 Center Point Pkwy

Birmingham, AL

35215

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Showing 2,103 reviews

August 25, 2024

The dealership was very attentive to what we were looking for.Addressed all options where we can get the best service for what we were looking for. Took time out to explain the contract. More

by Noemail20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dra
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Sep 27, 2024 -

Serra Nissan responded

Thank you for this kind review, we're so glad you had a great experience with us! We are very grateful you chose us to help with your car needs, and hope you will continue to do so for future needs!

August 25, 2024

Amanda is amazing. She always goes Above and beyond to make sure I know everything going on with my vehicle. More

by drewdebter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgwell
Report | Print
Sep 27, 2024 -

Serra Nissan responded

Thank you for your kind review and shouting out one of our wonderful service team members! You're right - she is wonderful. We hope your experience at Serra Nissan will encourage you to continue choosing us for all your car needs!

August 25, 2024

It was fast and professional done with time of matter. Kept me update on car More

by blessedmom8889
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricardo Ibarra
4.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Borja
4.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Lloyd
4.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Henry
4.0
This rating includes all reviews, with more weight given to recent reviews.
Zac Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Hicks, Amanda Badgwell, Seth Franks, Eric Johnson
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Sep 27, 2024 -

Serra Nissan responded

Thank you for your review, we are so glad that we were able to earn your business and meet your expectations! We hope you will return to Serra Nissan for any future vehicle needs, and look forward to serving you again!

August 23, 2024

I absolutely love the staff. Everyone is so kind and willing to help. King and other staff really operate in the SPIRIT OF EXCELLENCE!! More

by susanmcdonald779
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Borja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Roe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Payden Sewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zac Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DRAGON, VINCE. ALL GET 5 STARS!! , Madison Whisenant, Amanda Badgwell
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Sep 27, 2024 -

Serra Nissan responded

As a dealership that prides ourself on customer service and staff that go above and beyond, we are so grateful and appreciative of this review! We sincerely hope you will continue to come to Serra Nissan for all your car needs!

August 23, 2024

Did not expect to almost over $150 durning my service . When I came in for an oil change. More

by mysmith1064
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lying scott
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Sep 27, 2024 -

Serra Nissan responded

Thank you for your honest review, we are sorry that your service was not what you expected. We appreciate your transparency while also acknowledging our high quality service, and we will strive to improve transparency on our end in the future to ensure a top-notch experience.

August 17, 2024

The service was timely and done great. The waiting area was comfortable and clean. I wish there were free snacks available like in the pass. More

by hintonjoannDNC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2024 -

Serra Nissan responded

Thank you for this great review - we appreciate your feedback! We're so glad you had a great experience with us at Serra Nissan, and we think snacks are a great suggestion, thank you! We hope you will continue coming to Serra Nissan for all your car needs in the future.

August 11, 2024

The service was quick and very courteous! Every seemed to have a great attitude with the customers. More

by rasheeda334
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of the name.
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Sep 27, 2024 -

Serra Nissan responded

Thank you so much for your kind review - we are so glad you had an awesome experience with us at Serra Nissan! Thank you for pointing out our strength in awesome customer service and compassion, it is deeply appreciated! We hope you will choose Serra Nissan again for all your service and sales needs!

August 11, 2024

They were all nice, but came down to paying way more than the price listed. More

by natalieandalissa23
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ricardo Ibarra
3.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Lloyd
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2024 -

Serra Nissan responded

Hi Natalieandlissa23, There are different factors that go into the selling price of a vehicle. The addition of an extended warranty, maintenance contract or GAP insurance do add to the price of the vehicle. Also if you are trading a vehicle and if that vehicle is not paid off and you owe more on your vehicle than it it is worth (upside down equity), that difference is also tacked onto your vehicle price. The interest rates are currently high as well, which factors in to your end price. Each customer and their situation is different.

August 10, 2024

Seller don’t explain me nothing either for the price , on serra Toyota they gave me two years of oil change free , at this dealer give nothing More

by chavezjuan727
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tim
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August 10, 2024

I always have a great experience when I take my vehicle in for service at Serra Nissan. I am greeted by friendly technician who are eager to assist me. More

by dnc3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Badgwell
Report | Print
Sep 27, 2024 -

Serra Nissan responded

We're so glad that you have had awesome experiences with our service team and are so appreciative of your kind review! We look forward to helping you again when the time comes for service or a new vehicle!

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