Serra Nissan

HORRIBLE, HORRIBLE EXPERIENCE!!!! I went in to look at a new car because I received a letter in the mail explaining the awesome deals that I could get if I traded-in my 2009 Nissan Altima Coupe. Big Mistak new car because I received a letter in the mail explaining the awesome deals that I could get if I traded-in my 2009 Nissan Altima Coupe. Big Mistake!!! I went in, meet with a dealer (can't remember his name) and test drove a few cars. He was nice and everything was going well until we sat down to negotiate on a new '12 Nissan Pathfinder. I have never had a dealership pressure me with such shady manuevers before. I have no idea why anyone in their right mind would say these guys are honest!! First of all I would never buy a car based on the monthly car payment. I also agree with what the previous reviewer said about the salesman not wanting to tell him the terms of the deal. I asked so many times to "show me th numbers". All they were willing to show me was a monthly payment and then Larry McPherson tried to have me sign a piece of paper (a contract more or less) saying that payment was good!!! They are crazy!!! They would not even tell me the terms and interest on the loan!!! They kept pushing back and telling me that didn't matter!!! INSANE!! I also think that they knew how uncomfortable I was because at one point they asked me if all this experience was fun for me and I that I should just go ahead and make the deal just so I wouldn't have to go through a horrible negotiating experience with another company all over again. what it boils down to is this, Serra Nissan sells a lot of cars! Their goals are huge and at the end of the month is when they need to make their numbers and from what I can tell they are willing to do anything possible to get your business but not with me. A few months later, my boyfriend and I went to Hoover Toyota to get him a car. I was a little wary of going back to another dealership after such a horrible experience but he bought a car and because it was so EASY and we had such a great experience I ended up buying a used Lexus RX 350 with only 26K miles that same day. I COULDN'T BE HAPPIER!!! More

ok.I bought my first vehicle with Serra Nissan(2008 Titan). I worked with lafette Taylor and had a pretty good experience....NOW!!!!!!!!!!!!!!...i went back on 6-16-12 and inquired about trading my Tit Titan). I worked with lafette Taylor and had a pretty good experience....NOW!!!!!!!!!!!!!!...i went back on 6-16-12 and inquired about trading my Titan in for almost anything,I needed a vehicle with lower payments. Arrived at approx 330 pm.. taklked to salesman and EXPLICITLY explained that I wanted to trade my truck for a vehicle with lower payments,we looked at 2-3 cars and decided to try and trade...then the salesman manager comes over and tries to get me to pay $2000 down..I explained I couldn't do that..if thats what was needed then he should tell me "now"...everythings over...o but no..he writes down a payment,with $0 down,and asks if i would trade for this..i said ...ok..yes i will,2 HRS LATER!..the salesman/his manager informed me that I couldnt trade for the terms I requested..ok..maybe thats ok..no problem. So we leave and approx an hour later the salesman calls and says .."my mgr got you approved."..I asked the terms..and he replies that he cant tell me that over the phone. I say.."I already told you guys that the only way I can trade is for the last terms we had set..($0 down and $499 per month)...I am alredy home and I live 20 miles away..he says WE got you approved if you want to come back.....SO...I said Yes..AFTER DRIVING 20 MILES BACK TO THE DEALERSHIP..AND WAITING YET ANOTHER HR..the salesman informs me that .."heres the deal,you can't trade your truck,too much negative equity..we can sell you the car (2012 Altima) for $0 down and 499 per month +$2000 cash back to you."....i almost completely lost it......WHY COULDN'T I HAVE BEEN TOLDS THAT OVER THE PHONE AND SAVED ME ANOTHER 40 MILES.....GAS IS NOT CHEAP!!!!!!!!!!!!!! I used to think this place was the only place to do car business...and I suppose losing only ONE customer isnt much to them...but thats exactly what happened More

I went to the dealership and paid 5,000.00 for a used vehicle and was told buy the dealership after I already purchased the vehicle that the service department could not pass the car after inspection. We vehicle and was told buy the dealership after I already purchased the vehicle that the service department could not pass the car after inspection. Well anyway I had too get the money refund to the debit card well I purchased the vehicle on 2/6/12 the next day got a refund receipt on the 2/7/12 and still no refund has showed back on my debit card.so I contact the dealership and told them and got the run around and I decided to go up there and the cashier and management showed no concerned about the fact that 5,0000.00 was not on my card and that this was hendering me from purchasing another car. So not only did they take my money I have no car as well because the salesman sold me a junk car. They truly lost a customer for good. More

I was so pleased with this company that I bought 2 cars the same day. Estelle Potts 5420 Ave. K birmingham, Al 35208 Please contact me at anytime if you have too. They are suppose to send me two gift c the same day. Estelle Potts 5420 Ave. K birmingham, Al 35208 Please contact me at anytime if you have too. They are suppose to send me two gift cards for filling out this survey. I've already received one and im waiting on the second one. More

I was very pleased with my service. Purchasing a Car can be very stressful with looking at all the cars, the paperwork, the waiting but, my sales Associate Andy Taylor made me feel very comfortable and he w be very stressful with looking at all the cars, the paperwork, the waiting but, my sales Associate Andy Taylor made me feel very comfortable and he was not satisfied until he knew that I was completly satisfied with my pre-owned 2008 JETTA I LOVE IT! THANKS SERRA NISSSAN AND ANDY TAYLOR FOR SUCH WONDERFUL SERVICE!! More

The sale part was good, but I found out the tires are dry rotted and the breaks are bad, needs new rotors and I dont have the money to do it since I had to buy set of tires before they caussed me to wreck. A rotted and the breaks are bad, needs new rotors and I dont have the money to do it since I had to buy set of tires before they caussed me to wreck. Also, sometimes an alarm goes off beeping and sometimes its a solid alamrm sound and inside lights come on. I tried to call about the alrm even went out there to ask for someone to check it out for me and got the runaround. I like the car but feel like because of my bad credit i was taken advantage of. More

This is my 3rd vehicle that I have purchased from Serra Nissan, yes I do love those cars,and the customer service I recieve any time I visit Service is great, people are friendly and I would highly recomme Nissan, yes I do love those cars,and the customer service I recieve any time I visit Service is great, people are friendly and I would highly recommend this dealership. More

Kelly was a great help in solving problem with my altima.she helped with another dealership in Huntsville to get the car fix without a hitch. altima.she helped with another dealership in Huntsville to get the car fix without a hitch. More

I arrived at Serra Nissan, after going to 2 other dealerships trying to buy a new vehicle, but Serra Personnel worked with the lenders to get me the best deal. I didn't see how hard they tried on my dealerships trying to buy a new vehicle, but Serra Personnel worked with the lenders to get me the best deal. I didn't see how hard they tried on my behalf until weeks later, when I received the rejection notices from prospective lenders. Pam and the other salespersons made this an experience that I would be glad to tell all my friends/family/co-workers. Keep up the great work, we need dealerships like this in our state and community. More

I would recommend this dealership because my salesman was great. He answered all my questions and gave me information that has helped me enjoy all the functions of my car. For this reason, I gave this dealer great. He answered all my questions and gave me information that has helped me enjoy all the functions of my car. For this reason, I gave this dealership a rating of 5. More