Serra Nissan

THE GM is a poor sport and very unprofessional I don't know the GM's name, but he appears to be of Arabic descent. Regardless, during the negotiation phase where my dad was going over the numbers, I don't know the GM's name, but he appears to be of Arabic descent. Regardless, during the negotiation phase where my dad was going over the numbers, and trying to work the deal, the GM says "You have been speaking for 15 minutes, now I'm going to talk!". That's not what you say to a potential buyer. That's not the end...my dad, whom has bought over 80 cars (for he and my mom, alone) and has a dealer's license, knows Tony Serra, and mentioned this. Well, the guy didn't like the way the negotiation was going, and said to my dad "What, can you not afford this car, do you not want Tony to know that you can't afford it?" (the car was for me, but I take my dad along for the negotiation process). Of course, my dad says "I can buy this whole xxxx place!", which happens to be true if he wanted to. So, then he turns to me and says "You cannot afford the car?". I say "Yes, I make 90k a year, but I will pay what I want to pay, and you are deceiving.". So he gets defensive as we walk out talking crap, and screaming that he will put me in a Versa blah blah blah....he follows us out the door, and continues to be irate that we walked out, and told us "DO NOT COME BACK". Well, I think you can guarantee that I won't be back. Mustafa Shabazz was the original salesperson, and he was OK, but when it came down to the GM, a total unprofessional shill. More

Fraudulent The prices listed online are to get you in the door. False advertising so add 3-4 thousand dollars to the sale price listed. I wish I had my time back The prices listed online are to get you in the door. False advertising so add 3-4 thousand dollars to the sale price listed. I wish I had my time back More

2016 Nissan Sentra OMG they are awesome. When everyone else said no they said yes an worked with me to get exactly what I wanted at the monthly price I wanted as well. T OMG they are awesome. When everyone else said no they said yes an worked with me to get exactly what I wanted at the monthly price I wanted as well. These guys are so awesome I love the way they handled business! The best yet was Mr. Ray Wallace!!! Shot out for your great customer service you went above and beyond for me today an you have won my loyalty. I really appreciate all the hard work you put into this sale. I love my new baby. The staff here was so friendly and did what they said they would do to help me get into a car that I loved! They have earned my business an I wouldn't go anywhere else. In need of a car this is the place to go. Serra Nissan in Centerpoint you guys ROCK😍😍😍😍😍💖💖💖💖 More

If you need a new car , this place can help As long as they want to help you, they force you to let them run your credit before showing you any cars. Very Cold to you if you dont have great cred As long as they want to help you, they force you to let them run your credit before showing you any cars. Very Cold to you if you dont have great credit, they made me feel like i didnt deserve to live, cause their cars were better than i was, Felt like i had been gang xxxxx after all of them were really ugly to me, practically kicking me out the door, and saying dont come back without a cosigner, but the kicker is that my credit was no issue, i didnt make enough money to suit them , they didnt give me a chance to show them More

Service Department The Service Dept sucks rude and refuses to own their wrong.Got pissed because I complained to the BBB about poor service told me my business is no lon The Service Dept sucks rude and refuses to own their wrong.Got pissed because I complained to the BBB about poor service told me my business is no longer welcome by the Service Manager guess he is the owner,not but he is rude and he plays the your dumb card because he thinks he is right. I will never return. More

Poor customer service This dealership needs a course on customer service. I understand some of us may not be able to complete a transaction whether because we don't qualif This dealership needs a course on customer service. I understand some of us may not be able to complete a transaction whether because we don't qualify, don't meet the criteria etc, but you should NEVER make a customer feel they are not worth your time. A simple follow up call would have sufficed. Remember every person have a circle of friends, they have one, and so forth. One bad experience can cost you a ton of potential customers. It shows all they care is about getting them coins and if you can't provide them, you get tossed to the curve. Never again, and will make sure none of the people in my circle don't either. Your loss Serra Nissan. More

My day at Nissan was enjoyable, thank you.. I have had the experience of a life time because I'm the one that had an attitude when entered your business.. Mr. AJ at Serra Nissan in Center Point, I have had the experience of a life time because I'm the one that had an attitude when entered your business.. Mr. AJ at Serra Nissan in Center Point, Ala was patience and calm with me, he took his time to first find out what my problem was.. We spoke he find out how he could help me and he did just that helped me.. I really appreciate his kindness and respect that he had for me.. More

This is the best dealership I have dealt with. I truly believe that this dealership is one of the best out there to find a quality car. When I arrived at the site, the salesmen greeted my family wa I truly believe that this dealership is one of the best out there to find a quality car. When I arrived at the site, the salesmen greeted my family warmly and they made sure that our needs and wants were cared for in a professional manner. More

A/C Service I went to the dealership to get the A/C on my car fixed. I went early in the day and did not have to wait. Everyone was very polite and friendly. I wa I went to the dealership to get the A/C on my car fixed. I went early in the day and did not have to wait. Everyone was very polite and friendly. I was in an out in quick order. More

The best car buying experience ever! This dealership was the most courteous dealership I have ever visited! I can't see myself ever going to another dealership in the near future!! Serra This dealership was the most courteous dealership I have ever visited! I can't see myself ever going to another dealership in the near future!! Serra Nissan is #1 in my book! More