Serra Nissan

When I purchased my new pathfinder from AJ I expressed firmly that I needed a rearview camera and trailer wiring. The pathfinder we chose did not have the camera or hitch and lacked any luster in interior firmly that I needed a rearview camera and trailer wiring. The pathfinder we chose did not have the camera or hitch and lacked any luster in interior. AJ assured me these concerns could be alleviated. The service dept. informed me that a rear camera couldn't be added to the vehicle. AJ then called someone else. I met with Andrew from the detail dept, and after speaking with him he assured us he could do it .he not only added the rear camera but also added navigation and bluetooth all in the rearview mirror! He also installed the hitch and to spruce up the interior he added a custom wood grain dash accent kit. He did a fantastic job and he made this the best car buying experience we have had . Thank You! More

Everything seemed like a high pressure dealership right off the bat with Noah meeting me at my drivers window. We looked around as normal and already knew what we were looking for. It gets down to price an off the bat with Noah meeting me at my drivers window. We looked around as normal and already knew what we were looking for. It gets down to price and they WOULD NOT give me a price!!! Noah got really irritated/angry when I would not sign a paper saying I will purchase a car if he and Lafayette get it in the payment range I want. It was VERY uncomfortable to the point I was leaving after 15 minutes (+ or -) of him arguing and fussing about what I said I would like my payments to be. Don't fall for that one!!!! Lafayette was nice and intercepted before I walked out. I did buy the car but regret it now. They lost my drivers license and then freaked out when I was not able to produce a copy immediately. John Hall, after being arrogant at the dealership called my work and spoke to me like I was a criminal, until I called him out on it and then it was threw his teeth. WOW!!!! NEVER AGAIN will I put up with this from any dealership!!!! More

This place is a joke. How can you lose a customers set of keys and the customer has to wait 6 days and counting to get them. When someone purchases a newer car they would like to be able to drive it off the keys and the customer has to wait 6 days and counting to get them. When someone purchases a newer car they would like to be able to drive it off the lot. Sadly, not here. And every time I call to speak with the general manager he's not there or his inbox is full. Do not buy a car from here. They just screw you over and don't care!!! More

Absolutely the worst experience ever. Considered reading my vehicle for an Altima. All they cared about was my monthly payment and not one person would tell me what they were giving me for my car. The sales my vehicle for an Altima. All they cared about was my monthly payment and not one person would tell me what they were giving me for my car. The sales manager was a prick and treated us like we were complete idiots. Can't stress how much we were so displeased. I tell people to not waste their time with these people. Went to Brannon Honda and the experience was a complete 180. They told me the value of my car, my interest rate and what my payment would be before filling out anything. No one was pushy. Don't waste your time with Serra Nissan, nothing but crooks. More

I found a 2011 Nisson Rogue online that was priced for $19990. My husband and I went and test drove the car in which the car drove great and the salesman that we delt with was great. I more then once ment $19990. My husband and I went and test drove the car in which the car drove great and the salesman that we delt with was great. I more then once mentioned that the car was priced at 19990 on the internet and asked the saleman what the actual price of the vechile was and what kind of deal was he making. He asked if he could keep the payments in a certain range would we be willing to buy and had my husband sign a piece of paper. He stated the guys in finance would talk price with us. He then asked how much we were willing to put down on the vechile then precided to go to the manager with this information. He then came and got our down payment. I again asked about the price, and was told by him and the manager that finance would discuss this with us. When we got to finance I had to fill out my survey before completing the deal.When I finished the survey I was given the price whice was $23,000 +, when I showed the guy in finance the web page on the internet he again went and got the manager. The manager said I needed to read the fine print on this. I again was paying for the undercoating etc, that should have been paid by the first owner, less then a year ago. Then they wanted us to buy the extended warrenty for 7 years. Which my husband agreed. This 19,990 advertised deal cost us at least $5000 extra. I felt like I was loured there by the internet to be ripped off. I realize I still got a ok deal, but my trust was totally broken. I will never recommend this dealer, nor do I plan to step foot back there unless I have to. More

HORRIBLE, HORRIBLE EXPERIENCE!!!! I went in to look at a new car because I received a letter in the mail explaining the awesome deals that I could get if I traded-in my 2009 Nissan Altima Coupe. Big Mistak new car because I received a letter in the mail explaining the awesome deals that I could get if I traded-in my 2009 Nissan Altima Coupe. Big Mistake!!! I went in, meet with a dealer (can't remember his name) and test drove a few cars. He was nice and everything was going well until we sat down to negotiate on a new '12 Nissan Pathfinder. I have never had a dealership pressure me with such shady manuevers before. I have no idea why anyone in their right mind would say these guys are honest!! First of all I would never buy a car based on the monthly car payment. I also agree with what the previous reviewer said about the salesman not wanting to tell him the terms of the deal. I asked so many times to "show me th numbers". All they were willing to show me was a monthly payment and then Larry McPherson tried to have me sign a piece of paper (a contract more or less) saying that payment was good!!! They are crazy!!! They would not even tell me the terms and interest on the loan!!! They kept pushing back and telling me that didn't matter!!! INSANE!! I also think that they knew how uncomfortable I was because at one point they asked me if all this experience was fun for me and I that I should just go ahead and make the deal just so I wouldn't have to go through a horrible negotiating experience with another company all over again. what it boils down to is this, Serra Nissan sells a lot of cars! Their goals are huge and at the end of the month is when they need to make their numbers and from what I can tell they are willing to do anything possible to get your business but not with me. A few months later, my boyfriend and I went to Hoover Toyota to get him a car. I was a little wary of going back to another dealership after such a horrible experience but he bought a car and because it was so EASY and we had such a great experience I ended up buying a used Lexus RX 350 with only 26K miles that same day. I COULDN'T BE HAPPIER!!! More

ok.I bought my first vehicle with Serra Nissan(2008 Titan). I worked with lafette Taylor and had a pretty good experience....NOW!!!!!!!!!!!!!!...i went back on 6-16-12 and inquired about trading my Tit Titan). I worked with lafette Taylor and had a pretty good experience....NOW!!!!!!!!!!!!!!...i went back on 6-16-12 and inquired about trading my Titan in for almost anything,I needed a vehicle with lower payments. Arrived at approx 330 pm.. taklked to salesman and EXPLICITLY explained that I wanted to trade my truck for a vehicle with lower payments,we looked at 2-3 cars and decided to try and trade...then the salesman manager comes over and tries to get me to pay $2000 down..I explained I couldn't do that..if thats what was needed then he should tell me "now"...everythings over...o but no..he writes down a payment,with $0 down,and asks if i would trade for this..i said ...ok..yes i will,2 HRS LATER!..the salesman/his manager informed me that I couldnt trade for the terms I requested..ok..maybe thats ok..no problem. So we leave and approx an hour later the salesman calls and says .."my mgr got you approved."..I asked the terms..and he replies that he cant tell me that over the phone. I say.."I already told you guys that the only way I can trade is for the last terms we had set..($0 down and $499 per month)...I am alredy home and I live 20 miles away..he says WE got you approved if you want to come back.....SO...I said Yes..AFTER DRIVING 20 MILES BACK TO THE DEALERSHIP..AND WAITING YET ANOTHER HR..the salesman informs me that .."heres the deal,you can't trade your truck,too much negative equity..we can sell you the car (2012 Altima) for $0 down and 499 per month +$2000 cash back to you."....i almost completely lost it......WHY COULDN'T I HAVE BEEN TOLDS THAT OVER THE PHONE AND SAVED ME ANOTHER 40 MILES.....GAS IS NOT CHEAP!!!!!!!!!!!!!! I used to think this place was the only place to do car business...and I suppose losing only ONE customer isnt much to them...but thats exactly what happened More

I went to the dealership and paid 5,000.00 for a used vehicle and was told buy the dealership after I already purchased the vehicle that the service department could not pass the car after inspection. We vehicle and was told buy the dealership after I already purchased the vehicle that the service department could not pass the car after inspection. Well anyway I had too get the money refund to the debit card well I purchased the vehicle on 2/6/12 the next day got a refund receipt on the 2/7/12 and still no refund has showed back on my debit card.so I contact the dealership and told them and got the run around and I decided to go up there and the cashier and management showed no concerned about the fact that 5,0000.00 was not on my card and that this was hendering me from purchasing another car. So not only did they take my money I have no car as well because the salesman sold me a junk car. They truly lost a customer for good. More

I was so pleased with this company that I bought 2 cars the same day. Estelle Potts 5420 Ave. K birmingham, Al 35208 Please contact me at anytime if you have too. They are suppose to send me two gift c the same day. Estelle Potts 5420 Ave. K birmingham, Al 35208 Please contact me at anytime if you have too. They are suppose to send me two gift cards for filling out this survey. I've already received one and im waiting on the second one. More

I was very pleased with my service. Purchasing a Car can be very stressful with looking at all the cars, the paperwork, the waiting but, my sales Associate Andy Taylor made me feel very comfortable and he w be very stressful with looking at all the cars, the paperwork, the waiting but, my sales Associate Andy Taylor made me feel very comfortable and he was not satisfied until he knew that I was completly satisfied with my pre-owned 2008 JETTA I LOVE IT! THANKS SERRA NISSSAN AND ANDY TAYLOR FOR SUCH WONDERFUL SERVICE!! More