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Serra Nissan

Birmingham, AL

4.5
2,191 Reviews
Alabama drivers looking for a Nissan dealership they can trust should turn to Serra Nissan in Birmingham, AL. Our dealership is designed to provide you with an unrivaled Nissan sales, service and financing experience, and we work hard to foster and maintain long-lasting relationships with our customers. With our Low Price Protection and Love it or Leave It exchange policy, we place a premium on flexibility. And with a massive inventory of Nissan vehicles, we can cater to every Nissan driver's needs. Take the short, convenient drive to see what the "New" Serra Nissan is all about! "At Serra Nissan, We Say Yes!!"
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1500 Center Point Pkwy

Birmingham, AL

35215

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Showing 2,191 reviews

October 05, 2018

Friendly and informative I always enjoy taking my car in for service. I am always met by someone with a smile on their face. They are very courteous, friendly and informative More

by YDENISEM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Courtney Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy Caretti
Oct 05, 2018 -

Serra Nissan responded

Hi there, we are thrilled to hear this news. Thank you for sharing with us and we hope to see you again for your next service visit.

October 05, 2018

Excellent Customer Service Service reps always seem anxious to help. Very courteous. Repair/services performed in timely fashion. Nice refreshments and I always leave with a cle More

by CHJGDH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amy Caretti, Erika Curlette
Oct 05, 2018 -

Serra Nissan responded

Hi, Thank you for the wonderful review. We always love to hear great feedback from our customers!

October 05, 2018

Customer service at Serra Nissan was extraordinary. I visited Serra Nissan located on Center point parkway September 11, 2018. Everyone went out of their way to please More

by aad0032
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Me Woody, Kyle Towner, Jared Johnson
Oct 05, 2018 -

Serra Nissan responded

Hi there, thank you for sharing your experience with us. We are thrilled to hear it was a great one and hope to see you again in the future. Enjoy your new Pathfinder!

October 05, 2018

9/27/18_2013 Hyundai Elantra GLS Guerillmo, my sales person, provided me courteous and mindful customer service on my needs to purchase a gas economy car. Serra Nissan's Finance Manag More

by kelmoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Lloyd
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zac Willis, Kyle Towner
Oct 08, 2018 -

Serra Nissan responded

Hi there, we apologize that your experience with our detailing service was not the best. We would like to invite you back for a proper detail on your vehicle as this was not up to our standards. Please contact Umair Rehman, General Manager at umair.rehman@serranissan.com, to discuss any further details and set up a time that is most convenient for you.

October 01, 2018

Happy Customer I’m very pleased with visit to Serra Nissan Volkswagen. Jasmine and Javarez took excellent care of us and got us a great deal! I will definitely refer More

by briantmcghee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Javerez Collins, Jasmine Brown
Oct 02, 2018 -

Serra Nissan responded

Brian, thank you for sharing your experience with us. We are thrilled to hear the team was able to assist you and you enjoyed your visit with us.

October 01, 2018

I must say I have put my foot in my own mouth!!! They totally helped me get into the vehicle of my dreams!!! I put up a previous review that I should not have done because I had not gave them a real More

by Mymy410
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I can’t pronounce his name ??
Oct 02, 2018 -

Serra Nissan responded

Hi there, thank you for sharing your experience with us and for the 5-star review.

September 29, 2018

Fast, courtesy service. Great place to buy a car. They do everything possible to get you a deal. Everybody is nice as can be. And they offer drinks. More

by gcrumpsr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vic., Eric White, Brian Thompson
Oct 02, 2018 -

Serra Nissan responded

Hi, thank you for the great review. We are always excited to hear good feedback from our customers!

September 29, 2018

Undesired pressure I felt over pressured to buy this car not by my sales person but by the sales manager, Vincent. I made them aware of where my payment had to be or I c More

by Nakole85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Zac Willis and Vincent ? Manager, Xavier Johnson
Oct 04, 2018 -

Serra Nissan responded

Hi Nakole, We regret to hear your experience with us was not the best. We feel every customer deserves a 5-star experience and would like to discuss this matter further with you offline. Please contact Umair Rehman, General Manager at Umair.rehman@serrannissan.com at your earliest convenience.

September 29, 2018

Great customer service Angel was awesome. He and the team made it happen for me. Thanks again Angel for all you and the team do!!!!! I'm going to tell my friends and family More

by Kathleen41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Borja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Towner
Oct 02, 2018 -

Serra Nissan responded

Kathleen, Thank you so much for sharing your experience with us and for the wonderful rating.

September 27, 2018

Great service Everyone was great from the start to the time I picked up my car. The loaner car was a sweet surprise . The work done as quickly as possible. More

by fde1963
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vanessa White
Oct 02, 2018 -

Serra Nissan responded

Hi there, thanks so much for the positive review. We are thrilled to hear your visit with us was a great one.

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