Serra Nissan

Everyone was nice! The reason for the rating is....Nissan is I think one of the best dealership....what good quality vehicle. I am very pleased with my Nissan Altima SL The reason for the rating is....Nissan is I think one of the best dealership....what good quality vehicle. I am very pleased with my Nissan Altima SL that I bought in2013 More

Shady Wouldn’t let me see the car untill I was approved for everything, was wanting to see car when I first walk in but wasn’t able too Wouldn’t let me see the car untill I was approved for everything, was wanting to see car when I first walk in but wasn’t able too More

Service The service that i received on Friday October 5, 2018 was good. They use to have better deals but now it's harder to get deals on oil changes, The service that i received on Friday October 5, 2018 was good. They use to have better deals but now it's harder to get deals on oil changes, More

The Job Was Done But I Didn’t feel valued as a customer Overall, the experience was fine. Those I interacted with were professional and the primary goal of my visit was accomplished: my oil was changed. Her Overall, the experience was fine. Those I interacted with were professional and the primary goal of my visit was accomplished: my oil was changed. Here’s the issues I encountered while at the dealership 1. There was a perpetual theme of up-selling. - I was mailed a coupon for a $20 oil change. When I called to redeem the coupon and schedule my oil change, the scheduler wanted to appraise my vehicle. -When I brought my vehicle in, the associate in charge of engaging with customers tried to up sell me with an upgraded oil, which would in turn nullify my coupon. When I refused this, it became apparent that my family wasn’t a priority. This assumption was fully realized in the lack of follow-through. I saw on your wall to, “Ask about a free break inspection.” My rear brakes were squeaking, so I asked for an inspection. After an hour, you associate said that my car was ready. I asked her if they were able to check my brakes. She said that, “it’s difficult to see from the outside, but they look pretty good.” I get it. I wasn’t a very profitable for your crew on that day and your team was overwhelmed and busy; however, this lack of attention to detail does not build within me trust in your dealership. Quite frankly, it makes me feel like just another number that the team had to get through. 2. Your child area was disgusting. All that was in there were a few dirty chairs, a broken tv and a dirty iPad that was formatted to look like a vintage arcade. It made my family feel uncomfortable so I wiped down everything with baby wipes. I would recommend that you delegate the responsibility of that room to someone so that it is clean and welcoming. More

Service The staff is always pleasant and professional. They keep you informed on what’s happening and how long it will take to complete the work. The staff is always pleasant and professional. They keep you informed on what’s happening and how long it will take to complete the work. More

Excelente Excellent amables service is a great way vanessa white she is a great service in Mortimer is a great way to me for buy something there Excellent amables service is a great way vanessa white she is a great service in Mortimer is a great way to me for buy something there More

Friendly and informative I always enjoy taking my car in for service. I am always met by someone with a smile on their face. They are very courteous, friendly and informative I always enjoy taking my car in for service. I am always met by someone with a smile on their face. They are very courteous, friendly and informative Not good at remembering names, so the names may not be correct. More

Excellent Customer Service Service reps always seem anxious to help. Very courteous. Repair/services performed in timely fashion. Nice refreshments and I always leave with a cle Service reps always seem anxious to help. Very courteous. Repair/services performed in timely fashion. Nice refreshments and I always leave with a clean car.🤗 More

Customer service at Serra Nissan was extraordinary. I visited Serra Nissan located on Center point parkway September 11, 2018. Everyone went out of their way to please at Serra Nissan was extraordinary. I visited Serra Nissan located on Center point parkway September 11, 2018. Everyone went out of their way to please and satisfy me, which they did. I especially want to thank the salesman Mr. Woody and the financial manager Mr. Kyle for making sure I got the car I wanted which is a 2018 Pathway even with my credit being poor. I thank Serra Nissan!!! More

9/27/18_2013 Hyundai Elantra GLS Guerillmo, my sales person, provided me courteous and mindful customer service on my needs to purchase a gas economy car. Serra Nissan's Finance Manag Guerillmo, my sales person, provided me courteous and mindful customer service on my needs to purchase a gas economy car. Serra Nissan's Finance Manager placed me in an affordable monthly payment plan. My only complaint that I have is the detailing that this used 2013 Hyundai Elantra received was poor. There was Dasani water bottle left in the glove compartment and the previous owner's CDs, lotions, Regions Bank receipts, and other personal items in the console. More