Serra Nissan

Nice people good service they are helping keep my car running smooth as the day I first got it. Look forward the the sales department running smooth as the day I first got it. Look forward the the sales department More

Dealership is good. Service is all the interaction I had with it since sale over year ago. Service department is good too. One early warranty issue done and routine oil change since. with it since sale over year ago. Service department is good too. One early warranty issue done and routine oil change since. More

Amanda has been great with answering my questions and assisting my request With professionalism. Each request was meet and processed As informed No delays Enjoyed working with your team assisting my request With professionalism. Each request was meet and processed As informed No delays Enjoyed working with your team More

I had a very good customer service experience. The service was great too, very frictionless. Advisor Amanda was very patient with me and gave great customer service. service was great too, very frictionless. Advisor Amanda was very patient with me and gave great customer service. More

Service was fast and accurately resolved and the employees were friendly. Price of service was reasonable. I will definitely return for all service to my vehicle. employees were friendly. Price of service was reasonable. I will definitely return for all service to my vehicle. More

I did not purchase my vehicle at your dealership but I’ve had nothing but positive experiences with the service department. Will not hesitate to recommend the service department. had nothing but positive experiences with the service department. Will not hesitate to recommend the service department. More

I had a good experience from the time I arrived until the repairs were completed. Everyone was courteous, informative and professional. I will be back. repairs were completed. Everyone was courteous, informative and professional. I will be back. More

Serra Nissan is very convenient and close to my house I try to use the service center as much as I can for oil changes and stuff. My last visit was to install a new radiator and it was done in a timely man try to use the service center as much as I can for oil changes and stuff. My last visit was to install a new radiator and it was done in a timely manner I would recommend Serra Nissan to anyone More

Kudos to Maxine I bought a car from Serra Nissan 5 years ago and I tried to use the online scheduler for a maintenance appointment. I had done so several times before I bought a car from Serra Nissan 5 years ago and I tried to use the online scheduler for a maintenance appointment. I had done so several times before but the new system wouldn't recognize my email address so it wouldn't let me schedule. The chat bot wasn't any help either. It told me that the maintenance dept. would call me to schedule an appointment but 3 days went by with no call. I wrote an email to the General Manager expressing my frustration and he directed Maxine to call me and help schedule a maintenance appointment. Maxine discovered that my email address wasn't recognized because a letter was missing. She fixed that and was able to schedule me on the same day, which was the only day I had available before a long trip. Thanks to Maxine I once again felt like a valued customer. I have always had good service at Serra Nissan except for my last experience trying to schedule maintenance online. This was because of the third-party on-line scheduler which required an email address to verify identity which I couldn't do because my email address was entered wrong. My suggestion to Serra Nissan is to get rid of this 3rd party service or require them to remove the need for identity verification to schedule maintenance (I cannot understand why that's even required for something as mundane as scheduling maintenance). Anyway, many thanks to Maxine for removing the hurdles and going out of her way to let me know that my business is appreciated. More

Convenient, caring, very helpful and informative. Easy to make an appointment and excellent follow up after appointment!! Will use them again!!! Thank you very much!! to make an appointment and excellent follow up after appointment!! Will use them again!!! Thank you very much!! More