Serra Nissan

The customer service was great. . the guy in service told me I needed full brakes service including rotors. The cost was $1000.00 the next my husband taken my car for 2nd opinion the . the guy in service told me I needed full brakes service including rotors. The cost was $1000.00 the next my husband taken my car for 2nd opinion there was no problem with the front brakes and rotor.. the back will need brakes soon not Urgent.. I felt as if they the guy in service was trying to get me as a woman to pay for a job that I didn’t needed.. he even brought out a hand holder digit.. to Demonstrate how my brakes will Merch together if they not take care of soon..I’m truly hurt and disappointed!!! That is have happen to me.. no one should even fell as they can take Advantage of ANYONE.. so sad More

Great folks but a tad overboard with the constant surveys. It never ends. Gets annoying. surveys. It never ends. Gets annoying. More

Friendly staff. Had to wait a little longer than I expected. Really good exceptional service. Had to wait a little longer than I expected. Really good exceptional service. More

Pleasant service, communication could have been better because I waited a long time for an oil change. because I waited a long time for an oil change. More

I the best and frenly plece to go and get what you looking for 100% recommended special Angel he make will make you happy with what you want looking for 100% recommended special Angel he make will make you happy with what you want More

The dealership has truly done an excellent job in servicing my car during the years my next purchase will probably be a car or suv from Serra. servicing my car during the years my next purchase will probably be a car or suv from Serra. More

Stop in to get a oil change everything was fine the only thing was when the job was done I was told my car was ready but didn’t say where my car was located. So I had to go back inside to ask the young lady thing was when the job was done I was told my car was ready but didn’t say where my car was located. So I had to go back inside to ask the young lady whom gave me my paperwork where will my car be located. She was extremely nice. For first time customer might need to know pick up point and not assume. Thanks for all you do. More

From the time we pulled up everyone we encountered was very nice It wasn't a long wait even tho we didn't have an appointment but we was in and out. We appreciate Serra Nissan very nice It wasn't a long wait even tho we didn't have an appointment but we was in and out. We appreciate Serra Nissan More

The work I had done to my car was done well. My problems were fixed. My only issue was the amount of time taken. I had an appointment for 8:30 AM. I was told it would take just a couple of hours My problems were fixed. My only issue was the amount of time taken. I had an appointment for 8:30 AM. I was told it would take just a couple of hours. It ended up taking 7 hours. I didn’t get to pick up my car until 3:30. I had tried calling the service department twice earlier in the day to get an update on my vehicle but all I was told was they would get the message to someone to call me back and I never heard back. The people treated my nicely in person and did great work but the time management was not good More

I called that morning and they were able to squeeze me in for an oil change later that day!!! for an oil change later that day!!! More