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Serra Nissan

Birmingham, AL

Overview
Employees
Reviews
Vehicles
4.5
2,141 Reviews
Alabama drivers looking for a Nissan dealership they can trust should turn to Serra Nissan in Birmingham, AL. Our dealership is designed to provide you with an unrivaled Nissan sales, service and financing experience, and we work hard to foster and maintain long-lasting relationships with our customers. With our Low Price Protection and Love it or Leave It exchange policy, we place a premium on flexibility. And with a massive inventory of Nissan vehicles, we can cater to every Nissan driver's needs. Take the short, convenient drive to see what the "New" Serra Nissan is all about! "At Serra Nissan, We Say Yes!!"
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1500 Center Point Pkwy

Birmingham, AL

35215

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Showing 2,141 reviews

January 17, 2025

Excellent communication , very understanding , very thoughtful , Very helpful , Overall their customer service is outstanding.Really great company More

by andersonj053005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyng Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2025 -

Serra Nissan responded

Thank you so much for your outstanding review - it is greatly appreciated! We want to thank you for choosing Serra Nissan for your car's service and for trusting us with your time and business. We are grateful that you're part of the Serra family, and we look forward to serving you again in the future!

January 12, 2025

It is a customer service oriented environment, where you find that most of the people are friendly! More

by appjackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Serra Nissan responded

Thank you for your feedback! We greatly appreciate you choosing Serra Nissan for your vehicle's service and for spending your time and your business with us! We are always looking for ways to improve, so we would love to know how we can get even better and be sure to deliver a truly 5-star experience next time!

January 11, 2025

To be honest after jumping through hoops and being talked to in a very inappropriate way. I’m not getting done what needs to be done. What should’ve been done when I bought the car to begin with and I’ve had More

by Tiffany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
King
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Jan 14, 2025 -

Serra Nissan responded

Tiffany, we are very sorry to hear about your experience with our service center. Please know that we have investigated this situation regarding unprofessional communication, and disciplinary action has been taken. It is our understanding that the technical service performed was within our operating parameters, and we look forward to serving you at your next appointment to resolve any concerns and deliver a professional, 5-star experience.

January 10, 2025

Great customer service. Communicated very well and about the issues with the vehicle and the cost associated. More

by Trevor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Serra Nissan responded

Thank you for this stellar review, Trevor! We're very glad you chose us at Serra Nissan and for trusting us with your car's care. We appreciate your time spent with us and hope we can serve you again!

January 07, 2025

They performed a work without my permission after telling me they would inform me before any work was done. They “replaced” parts on my car that were only a week old because they were not “Nissan” parts. Had More

by Me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember
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Jan 08, 2025 -

Serra Nissan responded

We are very sorry to hear that your experience with our service center was not up to our standards of customer service and communication. We try our hardest to prioritize these aspects, and would be willing to look further into your experience so we can do our best to resolve this and be better moving forward. If you are open to it, we encourage you to call us at 205-856-2544 and ask for Dylan.

January 07, 2025

I researched the vehicle that I wanted before I visited the dealer. I selected Serra because they had the best selections. I would have liked to have gotten a better finance rate but the estimated monthly More

by csirick
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricardo Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2025 -

Serra Nissan responded

Thank you for your feedback, we greatly appreciate hearing from you about how we can improve our customer's experiences here at Serra Nissan! We always do everything we can to find the best deal for our customers, but some factors, such as rates and preset finance charges, are not always up to us to decide. We appreciate you choosing us for your vehicle purchase and working with us, and we hope you will keep us in mind for future service or sales needs so we can do everything in our power to provide a 5-star experience.

January 04, 2025

Ashley was very kind and sweet to me and I loved how fast the team got my car repaired. More

by LTEARESAdnc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 04, 2025 -

Serra Nissan responded

Thank you so much for this great review - we really appreciate it! We're so glad you chose us here at Serra Nissan for your vehicle's service and trusted us with your time and business. We hope to be able to serve you again in the future as well!

January 04, 2025

They were all very nice and friendly explaining things to me as what they were doing More

by sarahrutledge46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 04, 2025 -

Serra Nissan responded

Sarah, thank you so much for your great review! We are so glad to hear about your positive experience with our service center, and greatly appreciate you spending your time with us and trusting us with your vehicle's service. We hope you will continue to choose Serra Nissan for all of your car needs in the future as well!

January 03, 2025

They are easy to get help with appointments with maintenance, courteous in person and over the phone More

by djk3722
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyng Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2025 -

Serra Nissan responded

Thank you so much for your great review - we are so glad to hear that you've been able to experience what sets Serra Nissan apart! We greatly appreciate you choosing Serra Nissan and trusting us with your vehicle's service, and we sincerely hope you will continue to choose us for any future sales or service needs!

January 02, 2025

Had a pretty good visit as far as the car took too long to service and get back with me, recommend scheduling better More

by teelulu61830
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2025 -

Serra Nissan responded

Thank you for your feedback - we greatly appreciate hearing about your experience and understanding how we can improve! We're glad you had a good visit with our service center, and we are always looking for ways to improve for our customers. We will continue to strengthen our communication and time, as you suggested, and we hope you will come back for your next service appointment so we can provide a true 5-star visit!

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