Serra Hyundai Traverse City

I do not know what this means? "Title your review" Unable to collect gift certificate I was offered for the test drive. I have tried to email mail several times to get an answer, no response. Unable to collect gift certificate I was offered for the test drive. I have tried to email mail several times to get an answer, no response. More

My experience I have dealt with the Marsh dealerships for over 30 years and have always been happy with them. What more is there to say? That says it all. I have dealt with the Marsh dealerships for over 30 years and have always been happy with them. What more is there to say? That says it all. More

First New Car Experience I received wonderful service and am loving my new car! I had a crazy schedule at the time of the purchase and the staff worked with me to get exactly I received wonderful service and am loving my new car! I had a crazy schedule at the time of the purchase and the staff worked with me to get exactly what I was looking for in my new car! More

Review Great experience! Always a professional and courteous environment that keeps us coming back for the past 10 years. This is our 8th or 9th purchase and Great experience! Always a professional and courteous environment that keeps us coming back for the past 10 years. This is our 8th or 9th purchase and they have always been fabulous. More

Review Brad was great, he understood all of our needs. And everyone else in the dealership was very helpful. We had a great experience buying a vehicle with Brad was great, he understood all of our needs. And everyone else in the dealership was very helpful. We had a great experience buying a vehicle with Hyundai. More

NEW CAR EXPERIENCE SALES PERSON WAS VERY PROFESSIONAL AND ATTENTIVE. WE SPECIFIED WHAT WE WANTED AND WERE SHOWN MORE THAN ONE TO CHOOSE FROM. WE MADE AN APPOINTMENT TO SALES PERSON WAS VERY PROFESSIONAL AND ATTENTIVE. WE SPECIFIED WHAT WE WANTED AND WERE SHOWN MORE THAN ONE TO CHOOSE FROM. WE MADE AN APPOINTMENT TO PICK UP THE CAR AND FINANCING AND PAPERWORK WERE A BREEZE! THE CAR WAS READY, AND THE SALESPERSON WAS HELPFUL TEACHING THE BLUETOOTH, NAVIGATION, RADIO, SUNROOF, LOCKS, AND MANY MORE THINGS. OVERALL ONE OF THE BEST EXPERIENCES BUYING A VEHICLE I HAVE HAD. More

Positive Review I am completely satisfied with the dealership. The salesperson was very professional, soft spoken and not pushy. Bill Marsh Jr. was very gracious. I am completely satisfied with the dealership. The salesperson was very professional, soft spoken and not pushy. Bill Marsh Jr. was very gracious. The only reason for "probably not" returning to Bill Marsh for routine maintenance is because I live in Northport and TC is just too far away for routine maintenance. More

Great Buying Experience JC Guillan and the Bill Marsh Team did a great job getting me into my Santa Fe Ultimate AWD. Love the warranty and the features. This is the third ca JC Guillan and the Bill Marsh Team did a great job getting me into my Santa Fe Ultimate AWD. Love the warranty and the features. This is the third car we have purchased through JC and Bill Marsh, and his honesty and knowledge will keep us coming back. More

No customer loyalty rewards - if you don't ask for them!!!! On 7-27-2017. I took my 2007 Hyundai Santa Fe in for service to replace both fuel level sensors. I was shocked to find out it costs me $ 711.17 to hav On 7-27-2017. I took my 2007 Hyundai Santa Fe in for service to replace both fuel level sensors. I was shocked to find out it costs me $ 711.17 to have them replaced. I paid it anyway!!! I couldn't drop it off at another local repair shop, whom I trust very much, because I couldn't get a ride back to work. The labor costs at any dealership are horrendous to pay for!!! I think Bill Marsh has the highest per hour labor cost rates in Traverse City, MI. After the repairs were done, I talked to the service manager Brad Denoyer in regards to their Bill Marsh customer rewards program and asked him do they still have it?? He said "yes" and I asked him....why didn't someone tell him how much reward credit available to this $ 711.17 bill?? After a lot of ....hemming and hawing around....they gave me $ 100.00 refunded back off that bill. I couldn't believe I had to plea with him for this customer loyalty reward credit. I've been a loyal customer of Bill Marsh for the last 15 years. I tell you, the ole man "Bill Marsh" wouldn't tolerate this kind of treatment to his customers!! And to top it all off, before I drove off with my car, I noticed my back seat floors were not vacuumed up when they finished reinstalling the back seat that was required to be removed for this service repair!! Jamie Marsh....should advise his Service Managers to provide "better" customer service if he wants to maintain customer loyalty!!! More

Great Vehicle Wonderful vehicle and great staff- car sale was completed in record time and very courteous, helpful and informative. Will definitely return here for Wonderful vehicle and great staff- car sale was completed in record time and very courteous, helpful and informative. Will definitely return here for all my vehicle and service needs! More