Serra Honda of Sylacauga

I had previously bought from Serra Honda Sylacauga and had really enjoyed my car buying experience. I was interested in trading in my current vehicle and wanted to do business with them again. Came in , f had really enjoyed my car buying experience. I was interested in trading in my current vehicle and wanted to do business with them again. Came in , filled out credit application and they appraised my vehicle. Had to leave because of time , but the salesperson called me back later to say we were approved and that what I had discussed (monthly payment limit , etc) could be worked out . We then made the 30 min trip to the dealership the next day and the salesperson who I had met with the day before referred us over to another sales rep who was extremely rude and kept addressing me and not my spouse as if they weren’t there. He then did yet another appraisal on my vehicle and I asked him to be sure that everything that was discussed the day before was still what we were looking to do and he said yes. In the end, everything that had been told to me the day before was not being honored and we were being pushed into a car payment that was 0ver $300 more than what I had said we could do. He even said if he could match that payment with another vehicle , would we still consider buying from them and we said yes, only to have come back moments with an ultimatum of either paying a car payment $300 more than what we could do or stick with our current vehicle. We left, feeling hurt and mistreated. Terrible experience , I really thought Serra Honda was better than this. More

Kenny's expertise is incredible in diagnosing repairs needed and getting my 1999 Honda Accord EX back on the road. Thanks Serra Honda of Syla"car"ga! needed and getting my 1999 Honda Accord EX back on the road. Thanks Serra Honda of Syla"car"ga! More

Out of all the dealerships I have dealt with over the years I have to say that Serra was the most businesslike and efficient of all. I always go to them for any service issues I have. Thanks for tre years I have to say that Serra was the most businesslike and efficient of all. I always go to them for any service issues I have. Thanks for treating us like real people instead of a number. Have a great new year. Diane More

Thhe salesman was courteous and greeted me in a friendly manner. The general manager (Len Ganim), solved the prolem I had with a small paint problem I had on the hood. manner. The general manager (Len Ganim), solved the prolem I had with a small paint problem I had on the hood. More

Had a great experience with Serra Chevrolet in Syla. The staff was very nice and very professional to me while I was looking for a new car. staff was very nice and very professional to me while I was looking for a new car. More

I was very Pleased with my first experience with the Service Department when I visited for my first oil change and service on my 2012 Honda Civic I purchased in late August this year from Brandon Felty. Service Department when I visited for my first oil change and service on my 2012 Honda Civic I purchased in late August this year from Brandon Felty. Thanks again for all your Customer Service... More

Took two weeks to get them down to my price , but end of month sale will get you off your feet and in a seat in a heart beat if you will sign on the line ! lol !! Love my ride but still waiting on extra key month sale will get you off your feet and in a seat in a heart beat if you will sign on the line ! lol !! Love my ride but still waiting on extra key they promised 7 months ago . More

2006 Honda Accord, Love my car, Will buy a Honda again, Thanks for making it so easy to buy at Serra Honda I will be back. Thanks Again Karen Carroll Thanks for making it so easy to buy at Serra Honda I will be back. Thanks Again Karen Carroll More

My last service was related to a factory recall and it was handled quickly and professionally. The one and only time I had a repair not made complete the first service visit, they performed the correctiv was handled quickly and professionally. The one and only time I had a repair not made complete the first service visit, they performed the corrective action next visit for free. More

THEY DID A GREAT JOB ON THE CAR AND THE SERVICES REP WAS WONDERFUL i was given atime when the car was going to be ready and it was right on time WONDERFUL i was given atime when the car was going to be ready and it was right on time More