Serra Honda of Sylacauga

The salesmanager Matt Vinson is very rood and unprofessional. He use unethical business practices to try and maximize profits by fabricating numbers and tell lies to try and get people to put mor unprofessional. He use unethical business practices to try and maximize profits by fabricating numbers and tell lies to try and get people to put more money down and to pay more for vehicle. I asked several time for the invoice on vehicle, the interest rate, the write up or the Deal that they had ready with the numbers we agreed on which took all day to get write up and it had a higher price, a 998 charge for service plan that is advertised as free, the payments were more than the maximum and the sales tax was more than double the required sales tax of the vehicle. All numbers from the day before that I told could do and even added additional $1k to the deal and he never adjusted numbers just told me lies. Hoping to get us to drive 1.5 hrs thinking that he could get us to sign some xx since we were already there. If he would've done it honestly and set the sales price at price agreed, put correct sales tax, removed the 998 charge then we would've been in the price we need to make the sale. But since he's using that vehicle as his personal vehicle we believe he just didn't want to sale it. So I would not waste any time with these con men. You'll get a fair deal else where. More

My husband and I had the best experience at Serra Honda of Sylacauga . Jeff Adams was by far the most professional and honest and caring person we had the pleasure of working with. Would highly recommend of Sylacauga . Jeff Adams was by far the most professional and honest and caring person we had the pleasure of working with. Would highly recommend him for your purchase! More

Eddie Jones our salesman was very friendly ,knowledgeable and made our experience of buying a new vehicle enjoyable. My husband and I highly recommend this dealership. and made our experience of buying a new vehicle enjoyable. My husband and I highly recommend this dealership. More

Eddie Jones was very helpful. Even brought my vehicle to me. Would highly recommend him to anyone buying a new vehicle Even brought my vehicle to me. Would highly recommend him to anyone buying a new vehicle More

Whate a great experience working with Eddie Jones and his GM, Don Wood. The purchase of our new 2022 CR-V was smooth and easy. Eddie was extremely nice to work with and very helpful throughout the purchasi GM, Don Wood. The purchase of our new 2022 CR-V was smooth and easy. Eddie was extremely nice to work with and very helpful throughout the purchasing process. We were cash buyers looking for a specific price and Eddie delivered. I would highly recommend Eddie Jones and his team at Serra Honda for your next vehicle purchase. We look forward to working with Eddie again! More

Thanks Shelby for the great service from you , Kenny and your team in the service department ! your team in the service department ! More

I really enjoyed Mr. Matthew. He was very patient with me even tho I was not sure what I wanted at 1st. He even came in on his off day with his wife just to make sure I got what I wanted and my needs were me even tho I was not sure what I wanted at 1st. He even came in on his off day with his wife just to make sure I got what I wanted and my needs were met. Once again thank you so much.... More

Great experience working with Eddie and Chad! Very easy to work with! Easiest car buying experience ever!! Love my vehicle!! Great price and great vehicle! to work with! Easiest car buying experience ever!! Love my vehicle!! Great price and great vehicle! More

I just had to let everyone know that Eddie Jones at Serra Honda worked with me for a year while I awaited a settlement. He always had time for me, was patient, had the car I wanted, and never pressured or b Honda worked with me for a year while I awaited a settlement. He always had time for me, was patient, had the car I wanted, and never pressured or bugged me about buying. He always said hello even if I just popped in unexpectedly. He made sure that I knew everything about our transaction, warranty, features, and let me know I could call him anytime, on his cellphone, if I had any questions. If you are looking for a great vehicle and want the best experience, call him!! More