Serra Honda Grandville

I was greeted with a smile and efficiency. Getting in and out quickly was great. Getting in and out quickly was great. More

We used the chat online initially, set up a time with Drew, and he had the car ready for us to test drive when we showed up. He knew all the features, answered our questions, and facilitated a smooth tra Drew, and he had the car ready for us to test drive when we showed up. He knew all the features, answered our questions, and facilitated a smooth trade-in and lease setup. More

Great salesman Jerry Prys. No pressure just helped us find what we needed . Much appreciated! No pressure just helped us find what we needed . Much appreciated! More

The process ran like a well oiled machine. Drove in, dropped off the car, talked to Cam, and our loaner vehicle was warmed up and ready for us at the curb. After the work was complete, we were Drove in, dropped off the car, talked to Cam, and our loaner vehicle was warmed up and ready for us at the curb. After the work was complete, we were contacted and again- everything from returning the loaner to paying was streamlined and efficient. Cam was a no-xx kinda guy, which we appreciated. More

They were receptive to the issue I was having, after clarification on a few things. Great communication back and forth. After some troubleshooting, they figured out the issue, found the problematic part clarification on a few things. Great communication back and forth. After some troubleshooting, they figured out the issue, found the problematic parts and resolved and replaced needed items. More

The car was prepped and detailed wonderfully. All scratches and dents were taken care of. I am very pleased with the preparations made by the dealership. However, I was very surprised by the lack All scratches and dents were taken care of. I am very pleased with the preparations made by the dealership. However, I was very surprised by the lack of communication on the part of the sales team. I did not gat a call during the weeks I waited for the car to become ready. I called and left messages, and received only one call as a response. I would rather have a salesperson give me ongoing updates. This provides a sense that the sales team wants to be energetic and involved professionally with the buyer. I did not get the impression communication was a high value. Also, the financing person could have provided clearer details - I felt a bit rushed along and missed some important details. He did provide good follow-up, but the experience would have been better with more time given to digest all of the information. More

Very nice and professional On time service. Very nice people and I would very much recommend this place Very nice people and I would very much recommend this place More

Always prompt. Always professional. I have never been disappointed with and sales or service experience at Serra Honda. Always professional. I have never been disappointed with and sales or service experience at Serra Honda. More

Very helpful The dealership was very flexible working around my work schedule and other commitments. They went above and beyond to help me get the vehicle I wanted around my work schedule and other commitments. They went above and beyond to help me get the vehicle I wanted More

It was done quickly, for a reasonable price, and done well. The person we worked with was very kind and helpful well. The person we worked with was very kind and helpful More