Serra Honda Grandville

Extraordinary Customer Service By far the best experience I have ever had. It's not very often that you experience this kind of attention these days. Without a doubt, they should be By far the best experience I have ever had. It's not very often that you experience this kind of attention these days. Without a doubt, they should be an example to follow for many. They have created an excellent environment. Very friendly and proactive employees with good attitudes.The passion they have for what they do does not go unnotice and it translates into an extraordinary customer services. This is my second car that I have bought from them and I plan to keep on coming back. I applaud Rivertown Honda for their good work. More

Rivertown makes buying a vehicle an exceptional experience! We were looking to replace our 2002 Honda Odyssey with a Certified pre-owned one. Rivertown's website is super easy to use. We were able to filter to We were looking to replace our 2002 Honda Odyssey with a Certified pre-owned one. Rivertown's website is super easy to use. We were able to filter to exactly what we were looking for. I even filled out a couple of online requests thinking I would hear back in a day or so. I was pleasantly surprised to get an email from Casey in about an hour with imformation. We decided to make the 4 hour one-way trip to check out our options. Casey even came in on his day off to meet us. By the time the day arrived Casey had already answered all of our questions. So, all that was left was a test drive. Bruce Angell did an excellent job explaining warranty information without making us feel pressured. The actual purchasing experience was easy and hassle free. Not once did we feel taken advantage of or have the uneasy feeling that often accompanys buy a vehicle. While we were buttoning up the sales transaction the support team did a great job doing a final clean and prep of the van for us. We will definately recommend Rivertown Honda and Casey and Bruce. Thank you. More

Great Service! I had a great experience at the Rivertown Honda. I called another Honda dealership in the area regarding my car's recall and they were not helpful. I I had a great experience at the Rivertown Honda. I called another Honda dealership in the area regarding my car's recall and they were not helpful. I then called the Rivertown Honda, even though it was farther away from my home, and they gave me all the details, great service and did not make me feel like I was a hassle to them. When I got there, I brought a lot of work and was able to work in one of their cubicles in the waiting area. What a nice area! I was so happy to have my own space to work, and not feel like I was bothering anyone else in the waiting area. There were a lot of people waiting, but I felt like we all had our own space and were not crowded while waiting. They were also very fast! I was told it would take about 2 hours to fix my car, but an hour and 15 minutes later, I was out the door. Great service and friendly staff! More

quick service response by Duane Scheller We had 24 hours to get many repairs done to my sons 2002 CRV. Duane Scheller made sure all the major and minor repairs were complete by 12pm the fo We had 24 hours to get many repairs done to my sons 2002 CRV. Duane Scheller made sure all the major and minor repairs were complete by 12pm the following day. I can't say enough about Duanes abilty to work with the mechanics, manage the workload and satisfy cusotmers on top of that with extra effort service. Duane understands customers and how satisfy their service requirements. Thanks Matt Reitter\616-915-9550cell More

Excellent it was great to deal with nice people It was grea,t to deal with Ryan and he did a wonderful job of presenting this new pilot to us from sales to final delivery. We will be back for the ne It was grea,t to deal with Ryan and he did a wonderful job of presenting this new pilot to us from sales to final delivery. We will be back for the next new car. More

Great service - as usual! Dwain was great in scheduling my car for service that was recommended and for adding an oil change and tire rotation. The car was done by the end of t Dwain was great in scheduling my car for service that was recommended and for adding an oil change and tire rotation. The car was done by the end of the day, as promised. If needed, Dwain had offered to set up a rental for the day, at a discount. I've done this several times and have always been happy. More

oil change Efficient, quality service with friendly workers. I scheduled an oil change and contributed canned food items to a food drive, so the oil change was f Efficient, quality service with friendly workers. I scheduled an oil change and contributed canned food items to a food drive, so the oil change was free. More

My Honda Dealership!!! As I have a very busy schedule I I always schedule a service with Dwain . The help he provides me always makes me feel that I am important to him and As I have a very busy schedule I I always schedule a service with Dwain . The help he provides me always makes me feel that I am important to him and the dealership. More

Dwain Scheller provides service EXCELLENCE every single time I have been so pleased to work with Rivertown Honda for years, as I see them as a true partner in keeping my family vehicles safe and on the road. Dwa I have been so pleased to work with Rivertown Honda for years, as I see them as a true partner in keeping my family vehicles safe and on the road. Dwain Scheller takes the time to truly "understand" my needs as a repeat client, and consistently goes above and beyond to meet them. Dwain always greets me by first name, remembers previous conversations we've had and asks me about updates, etc. He truly cares about what is important to me as a client, which makes me feel comfortable returning time and time again. Service work is always done in a timely fashion, and done correct the first time. I continue to be thankful for Rivertown Honda's service excellence, every single time! More

The place to go. I needed to have my Honda serviced and took advantage of the $18.95 special as I have done before. There was no one in line and the car was ready bef I needed to have my Honda serviced and took advantage of the $18.95 special as I have done before. There was no one in line and the car was ready before I had hardly gotten into my second bag of complimentary pop corn. More