Serra Honda Grandville

Dwayne is an Outstanding Employee! I have had both of my Hondas in for multiple reasons, whether costly jobs or routine oil changes. I have always dealt with Dwayne, and he is consiste I have had both of my Hondas in for multiple reasons, whether costly jobs or routine oil changes. I have always dealt with Dwayne, and he is consistently friendly and knowledgeable. He is always polite and greets me with a smile no matter how much he has to explain. Also, he is always prompt to return phone calls. More

Service for a transmission problem Problems resolved after parts were ordered. The car was kept overnight and required a van to take us home and then return us to the dealer Problems resolved after parts were ordered. The car was kept overnight and required a van to take us home and then return us to the dealer More

Great Service Manager,Dwain Dwain, my service manage is polite, smart, efficient and speaks my language. I am glad I bought this car at Rivertown Honda. The Accord is great and Dwain, my service manage is polite, smart, efficient and speaks my language. I am glad I bought this car at Rivertown Honda. The Accord is great and so are the people and the popcorn. More

Good Service, very quick Went in to just get the oil changed, service manager recommended the 60K service. Said I only had a little over an hour because we were heading out o Went in to just get the oil changed, service manager recommended the 60K service. Said I only had a little over an hour because we were heading out of town. No problem, was done within an hour. Always been happy with the service. More

Service above and beyond Brought my kids Pilot in for a loose tailgate latch to be repaired. Customer Service Rep Duane fixed it so that I would not be charged and took it to Brought my kids Pilot in for a loose tailgate latch to be repaired. Customer Service Rep Duane fixed it so that I would not be charged and took it to the oil change section for me. What a guy! Will continue bring all my Hondas to River Town. More

Surprised.... happily! I generally don't trust dealerships, preferring to go with local mechanics with a good track record. However, my past couple of dealings with Riverto I generally don't trust dealerships, preferring to go with local mechanics with a good track record. However, my past couple of dealings with Rivertown Honda may be changing my skepticism, at least where Rivertown Honda is involved. In my most recent visit, the service department diagnosed what was causing the SRS light to come on in my son's 2000 Accord, and didn't charge me for service the vehicle didn't need. More

Oil Change The oil change service offered by Rivertown Honda is a wonderful value. I normally perform my own service on my 2004 Saturn Vue (which came with a Hon The oil change service offered by Rivertown Honda is a wonderful value. I normally perform my own service on my 2004 Saturn Vue (which came with a Honda / Saturn drivetrain). The wait time for service can be a bit long at times due to the amount of vehicles coming in, but the team running the oils change service from my experience runs efficently through the variety of vehicle brands they see on a daily basis. More

Very happy I bought a used 06 CRV and i am very happy with my purchase. Being my first car purchase on my own it was a little nerve racking but Randy was very he I bought a used 06 CRV and i am very happy with my purchase. Being my first car purchase on my own it was a little nerve racking but Randy was very helpful. I looked online first and the car i was looking at had just sold but he showed me the CRV that had just come in as a trade in and i fell in love. He helped me with everything and made the whole process easy. I would recommend this dealer if you are looking for a new or even used car and even tell you to go see Randy. More

Efficient Disappointed in the Honda vehicle product as a whole ... service department was fine as usual. Have had 2 different Honda vehicles services here and Disappointed in the Honda vehicle product as a whole ... service department was fine as usual. Have had 2 different Honda vehicles services here and would recommend their service. More

Key request Needed a third key fob for new car. Melissa very helpful and I was on my way within short time. She also helped with a Navigation question. Needed a third key fob for new car. Melissa very helpful and I was on my way within short time. She also helped with a Navigation question. More