Serra Honda Grandville

Great this was my first experience with River Town Honda. The sales person Kim Berends was so helpful and friendly. I am so pleased with my new Civic this was my first experience with River Town Honda. The sales person Kim Berends was so helpful and friendly. I am so pleased with my new Civic and I will definitely recommend River Town Honda to my friends. More

Great experience! They did a great job, were friendly and accommodating, even without an appointment. I will definitely make this my new place for service! Thank you! They did a great job, were friendly and accommodating, even without an appointment. I will definitely make this my new place for service! Thank you! More

amazing Getting my oil changed only took 10 minutes, fixed the air pressure in my tires and a few other things for a great price. They even warmed my car up Getting my oil changed only took 10 minutes, fixed the air pressure in my tires and a few other things for a great price. They even warmed my car up for me when I was going to leave and put it right outside the door. The waiting area was very nice as well! More

Excellent This is our fourth vehicle (including numerous referrals) purchased at Rivertown Honda... Rick, Dave, Jon and Greg are the reason for our continued re This is our fourth vehicle (including numerous referrals) purchased at Rivertown Honda... Rick, Dave, Jon and Greg are the reason for our continued return to this dealership. More

Terrible Service My wife brought her car there for a very specific problem. The accelerator was racing out of control. It was literally trying to push her into the c My wife brought her car there for a very specific problem. The accelerator was racing out of control. It was literally trying to push her into the car in front of her as it accelerated out of control. Once she arrived, the car stopped doing that but the mechanic went for a drive with her and she explained it to him. He told her he knew exactly what it was and could take care of it that day. He changed the motor mounts and the tie rod ends. He charged us $1,000 for WORK THAT DID NOT NEED DONE! He did nothing to the engine at all and didn't seem to even look at it. There was a warning light on, yet they never tested or even put a scan tool on the the engine to see what the problem was. As soon as she left it did it again. I went out to meet her because the car was dangerous to drive. I took it back to them again. It didn't do it again so we left it with them for a few days so they could diagnose the REAL problem. They drove it several times but again still never put their scan tool on it. After all of this, I picked it up and took it to a small shop that seemed to care. He put a scan tool on it and within 2 minutes had it correctly diagnosed. The solution was a simple part that cost $75 to replace. So, thinking Rivertown Honda would want to make this right, I spoke to the General Manager. He pulled the parts manager into the conversation so they could together convince me that they did no wrong. They had no intention of working to resolve this problem, only to convince me I was wrong. If you do go there, use extreme caution. If you go there with a flat tire they might well sell you a new bumper and send you and your flat tire back out on the road! I learned my lesson. NEVER AGAIN! More

My third new car from Rivertown, and not the last! Randy B. is a great salesperson, and friend. He is committed to customer satisfaction, and does what it takes to ensure you are completely satisfied Randy B. is a great salesperson, and friend. He is committed to customer satisfaction, and does what it takes to ensure you are completely satisfied with your new vehicle and purchase experience. More

Christmas in 15 minutes Oil change and inspection done in 15 minutes. Hardly any wait. Wonderful!!! How many places can do that? It really helps if you are a Honda owner. Oil change and inspection done in 15 minutes. Hardly any wait. Wonderful!!! How many places can do that? It really helps if you are a Honda owner. More

Very informed staff without being high pressure. I appreciated the no pressure sales staff. Nate was very helpful, professional and willing to go the extea mile to answer questions. We will be recomm I appreciated the no pressure sales staff. Nate was very helpful, professional and willing to go the extea mile to answer questions. We will be recommending Rivertown Honda and Nate to others. More

Brake 'check up' Very helpful and friendly--from the greeting to checking out. LOVED the option of their shuttle service. Never needed this service until today--very Very helpful and friendly--from the greeting to checking out. LOVED the option of their shuttle service. Never needed this service until today--very happy to be able to use it. More

Service I would recommend Rivertown Honda for the wonderful service. Dwain was very knowledgeable and considerate about explaining what needed to be done wit I would recommend Rivertown Honda for the wonderful service. Dwain was very knowledgeable and considerate about explaining what needed to be done with our vehicle. He communicated with me promptly regarding decisions and updates. More