Serra Honda Grandville

Excellent service by Dwayne Dwayne is the kindest person. He is honest and helpful and completely trustworthy. He's willing to help with the smallest of things and never makes me Dwayne is the kindest person. He is honest and helpful and completely trustworthy. He's willing to help with the smallest of things and never makes me Siena more money than I have to. Besides him the dealership is clean and cheerful and bright. Even waiting there is almost enjoyable! I just wish you would continue to store our snow tires like you used to do. It helped a lot. More

Pilot 2017 Ryan did a great job for my wife and I. He was straight to the point and no pressure. I have already recommended him to my brother. I would buy anothe Ryan did a great job for my wife and I. He was straight to the point and no pressure. I have already recommended him to my brother. I would buy another car from Ryan Messing in a heartbeat. More

Pleasant and high quality. Have found no fault with the service department. They treat customers with dignity and respect. They answer all questions. They are timely and frien Have found no fault with the service department. They treat customers with dignity and respect. They answer all questions. They are timely and friendly and pleasant.. More

Pleasant Experience My salesperson listened more than he spoke. I never felt that he was more interested in selling me something from the current inventory, rather than My salesperson listened more than he spoke. I never felt that he was more interested in selling me something from the current inventory, rather than helping me to find the model that was the best fit for me. I never had to fight him off. More

Timing Belt We were able to get this done the day we picked, and was done when they said it would be done. We were able to get oil change done, got air in tires. We were able to get this done the day we picked, and was done when they said it would be done. We were able to get oil change done, got air in tires. More

New Car Purchase We felt very comfortable with Mike and that he was giving us an honest deal. He made buying a new car easier than we ever imagined. We felt very comfortable with Mike and that he was giving us an honest deal. He made buying a new car easier than we ever imagined. More

As, always, the service required was everything we expected As always, the service required was everything we expected from Rivertown Honda. The service manager and technicians are very friendly, helpful, and As always, the service required was everything we expected from Rivertown Honda. The service manager and technicians are very friendly, helpful, and courteous including the cashier-clerks behind the counter. Our wait has always been very comfortable including wi-fi service so even if the expected wait is going to be long, the waiting area is very airy with lots of light and outdoor light allowing for easy reading, watching the provided TV, or using a laptop computer. We highly recommend coming in with an "appointment" which greatly shortens the waiting time! I like the way the service manager comes in to explain any possible future service needs your vehicle may have to be performed to prevent damage or more costly repairs without any pressure along with estimated cost to have those repairs performed. More

Such great service! Was thrilled as always with the service I received. They kept me posted on the timeline and informed me of some work that needed to be done. They didn Was thrilled as always with the service I received. They kept me posted on the timeline and informed me of some work that needed to be done. They didn't charge me for tire rotation because the work needed required tire removal. I was impressed by that! Thank you! More

Seat latch repair Despite thar this was the second repair of the same problem within a year, I was pleased by the attention & repair. It did require 2 visits as a part Despite thar this was the second repair of the same problem within a year, I was pleased by the attention & repair. It did require 2 visits as a part needed to be ordered. Not so convenient but understandable. More

Goo Service The service I received was very good. Friendly people. I haven't always been please with this dealership but have to say that they are now doing a v The service I received was very good. Friendly people. I haven't always been please with this dealership but have to say that they are now doing a very good job. More