Serra Honda Grandville

An excellent service in Western Michigan. The service was beyond my expectation. The men on duty were very friendly, very professional, and very efficient. Although I just had my engine oil ch The service was beyond my expectation. The men on duty were very friendly, very professional, and very efficient. Although I just had my engine oil changed, their attitude and their efficiency amazed me. More

Excellent service The service rep Dwayne kept me informed with the status of my car, made sure everything was completed to my satisfaction, and had me on my way in a ve The service rep Dwayne kept me informed with the status of my car, made sure everything was completed to my satisfaction, and had me on my way in a very efficient manor. More

great experience I was able to schedule routine maintenance on my Odyssey quickly and they completed the repair promptly. Duane was friendly and professional. Will be I was able to schedule routine maintenance on my Odyssey quickly and they completed the repair promptly. Duane was friendly and professional. Will be scheduling future repairs at Rivertown. More

Friendly and knowledgeable. Rivertown has a nice selection of inventory and our salesman Tony seemed very knowledgeable about the inventory and the different features offered on Rivertown has a nice selection of inventory and our salesman Tony seemed very knowledgeable about the inventory and the different features offered on the different models. Super friendly staff—not high pressured at all. More

Great Service. I always receive great service from Rivertown Honda, regardless of the issue. It is easy to schedule and the work gets done on time as promised. I always receive great service from Rivertown Honda, regardless of the issue. It is easy to schedule and the work gets done on time as promised. More

Oil change gone bad. I recently got an oil change from Rivertown Honda. When the technician came out to tell me my vehicle was done (2010 Chrysler Town and Country), he i I recently got an oil change from Rivertown Honda. When the technician came out to tell me my vehicle was done (2010 Chrysler Town and Country), he informed me that when the technician who worked on my vehicle unscrewed the oil plug, threads of the oil pan came out with the plug, so they were not able to put the plug back in because it was stripped out. He said this was very rare. He said he would get back to me with an estimate on what it would cost to replace the oil pan once he talks with the other technician. I called a few friends while I waited, and they assured me that it was the technicians fault that this happened - either it was over tightened the last time I got an oil change (which was at Rivertown Honda), or something went wrong at this oil change. It's not something that can just "happen over time" which is what I was told by the technician. The estimate ended up being over $600 and I explained that it must have been their fault, but the only thing they could do for me was give me a percentage off the labor. It was still going to cost $400-500. This is unacceptable. I had them put a temporary plug on there, and my friends said a new thread could be created in the pan, and a new larger plug could be installed. Rivertown Honda refused to do this. I will never bring another vehicle to this dealership as they screwed up my vehicle and wouldn't admit it.v More

Professional, friendly I'm always impressed with the service at Rivertown Honda. The waiting area is bright and very comfortable. Service personnel are friendly and profes I'm always impressed with the service at Rivertown Honda. The waiting area is bright and very comfortable. Service personnel are friendly and professional. The work is finished in a timely manner. More

Rivertown rocks. Duane is a super advisor. I love this dealership. Everyone is friendly and genuine. They really do try to do them best to make people happy. There i Duane is a super advisor. I love this dealership. Everyone is friendly and genuine. They really do try to do them best to make people happy. There is another dealership in town that is good at pressuring people to get service done before it's needed. I've never felt this at Rivertown. More

Awesome experience from a professional team Our van needed transmission work done and Dwayne helped us navigate our warranty with ease and comfort. His knowledge of the process was spot on. I ha Our van needed transmission work done and Dwayne helped us navigate our warranty with ease and comfort. His knowledge of the process was spot on. I have had very good experiences with Rivertown Honda in both purchasing a vehicle and with maintenance. Best experiences I have had with a dealership. They will definitely be getting my return business. More

New Car Great dealership. Friendly. Always greeted when we stop in. Great salesman. Very knowledgeable and helpful getting the car set up the way we want. Great dealership. Friendly. Always greeted when we stop in. Great salesman. Very knowledgeable and helpful getting the car set up the way we want. Would definitely buy another car from them. More