Serra Honda Brighton - Service Center

Worthless Service Department Bought a 2017 Honda Civic Si in May 2019 at just under 30k miles. By September 10th, 2019 My car was in service at Brighton Honda for warranty wor Bought a 2017 Honda Civic Si in May 2019 at just under 30k miles. By September 10th, 2019 My car was in service at Brighton Honda for warranty work due to what they diagnosed as a blown head gasket. Warranty covered the issue and I was on my way, or so I thought. The car had similar symptoms immediately and went back into service on October 10th, 2019. Diagnosed as another blown head gasket and replaced another head gasket. By November 7th 2019 the car was back in service for the SAME ISSUE. This time the entire short block assembly of the engine was replaced to try to solve the issue. Yet another Bandaid. The car failed again with the same issue and by Febrauary 4th 2020 it was back in service once again. Another headgasket replacement followed by a spark plug change as I didnt make it down the road to leave without the issues reappearing. (I had to pay for the spark plugs as they are not a warranty item). Still no fix. By this time I hired an attorney because there was obviously some negligence on the part of Brighton Honda. Honda USA brought in a field tech and on February 28th 2020 I was told that my repair would not be performed because I had removed the vehicles mufflers and installed software on the radio to give me the ability to gain more function over the radio. I understand that any manufacturer will void warranties for modification, but if a muffler removal is causing headgasket failure, there is another issue Honda is not mentioning. Now with under 51 thousand miles, the car is practically a pile of scrap. Moral of the story? If Brighton Honda had performed their jobs correctly from the beginning, they would have realized that the component causing my multiple failures was the head itself, which they claimed was in spec despite 4 head gaskets, and NEVER had machined. Honda USA spent a lot of money fixing the wrong things on this car due to the negligence of Brighton Honda's Technicians, and now I am suffering the consequences as well. To top it all off, Management does everything in their power to avoid facing the issues at hand. I have been in a Honda family my whole life. I have come to trust them for their reliability. This was so far off base from what I have come to know Honda for, that I will absolutely never be purchasing another Honda, and I will actively try to keep everyone as far away from this dealer as possible. Stay away at all costs if you want your newer lower mileage Honda to run. Avoid at all costs. More

Their service department is terrible. Took it in for warranty work twice and had issues with them both times. The first time I left very specific instructions on what was going on and how to get th warranty work twice and had issues with them both times. The first time I left very specific instructions on what was going on and how to get the radiator fan noise. They didnt follow them and first told me it wasnt an issue. I told them to call around because its a known issue and to do what I originally instructed to get the noise from the radiator fan. Sure enough, when they followed the simple instructions, getting my engine warm, they were able to detect the noise. How do they not know how to get the radiator fan to turn on? Oh and if they simply were to spin the fan manually they would have heard the noise as well... The second time was yesterday. When I had the car in for the radiator fan I also asked that they do a transmission flush because i was/am getting a grinding noise from the transmission when I first put it into gear after a cold start. They told me then they couldnt detect the noise but they did hear rust on the rotors (not the same noise and definitely wasn't come from below the center console.) so I took the car back and didnt return until yesterday. I took the car in for the same grinding noise and a paint issue that I believe was cause by salt this winter. When I setup the appointment I asked for a call from them which they never made. I called to make sure I still had an appointment and to discuss the warranty work. They claimed they couldnt say whether the paint would be covered without seeing the car. So I took in the car and discussed both issues with the service manager and their paint guy. They claimed they would listen for the noise again and see what they could figure out about the paint. They called 2 hours after I dropped the car off to say they couldnt get the grinding noise but they were going to try again first thing the next morning and would give me a call. So 11 rolls around the next day(they close at noon) and I still havent heard from them so I call them. The guy that I talk to tells me that they arent going to do anything for the grinding noise because they cant detect it and that the paint issue isnt a defect but something I must have put on the car. I told them I needed to talk to the service manager and they told me he would call me back. He did eventually call me back to give me the same information. They used a "micrometer" on the paint and noticed damage to the clear coat that I must have caused (even though it clearly looks like a salt stain on the hood). He was extremely rude in constantly telling me that i must have used something and they couldnt tell what happened but it wasnt from natural causes. He also told me that the grinding issue was the brakes, it's definitely not, and he knows better yet has spent less than 24 hours with the car. Hes a joke of a service guy. I told him I would be contacting Honda USA for how terrible of a job they are doing and I would be finding a different dealer. His response "Good! Go find a different dealer, I dont need to take this from you." Thats exactly what you want from a manager from your "front line" service people. Instead of trying to fix the issue he proceeded to escalate it. This guy could have done the $120-$150 service that I requested to save a first time, and probably last time, honda owner but instead wanted to save a few bucks instead of providing service. I will be contacting Honda USA to let them know what kind of dealer this really is. Avoid them at all costs for service. I have no knowledge on their sales team. I didnt buy my accord from them. More