Serra Gardendale Kia

ecellent This is my first experience at kia. There is no complaints, 200% satisfaction. They are honest and kindness, comfortable. They didn't push me so This is my first experience at kia. There is no complaints, 200% satisfaction. They are honest and kindness, comfortable. They didn't push me some other service charge. They fix right. I am so appreciate of your help! More

Excellent Customer Service Mr. Frazier and Mr. Bryan gave excellent customer service today at Kia. They made my day. They kept a positive attitude and a great smile on their fac Mr. Frazier and Mr. Bryan gave excellent customer service today at Kia. They made my day. They kept a positive attitude and a great smile on their face as though they were happy to help me. They did miracles on my vehicle and helped make my service experience go very well. I would like to thank them for all of there help and I will definitely be back for future service. Thanks Mr. Frazier and Mr. Bryan and keep up the good work!!! More

Great service and attitude Bryan was very helpful when I came in today. Was a few minutes late but he was there like he said he would be. Great attitude and smiling. Recommended Bryan was very helpful when I came in today. Was a few minutes late but he was there like he said he would be. Great attitude and smiling. Recommended service needed and let me know how often it should be done. More

Extremely professional, ideal customer service. All employees have wonderful customer service, very friendly and truthful.This is the only place I go to for my car work. Excellent work and service! All employees have wonderful customer service, very friendly and truthful.This is the only place I go to for my car work. Excellent work and service! More

Quality Customer Service Bryan was very courteous and waited on me the entire visit with a smiling face!!!He was very helpful with my concerns!!! Thanks so very much Bryan!!! Bryan was very courteous and waited on me the entire visit with a smiling face!!!He was very helpful with my concerns!!! Thanks so very much Bryan!!! More

new car purchace Went in just to look at some new cars as I knew I would soon be trading my car in. After a look around I decided on the one I wanted. I had question Went in just to look at some new cars as I knew I would soon be trading my car in. After a look around I decided on the one I wanted. I had questions about trading in my current car as I was still making payments on it. I had been at the dealership six months prior to this and was met in the parking lot by James Oteino, he actually remembered me and my husband from six months ago, very friendly and good memory, he was able to answer all my questions, he is very knowledgeable about all the vehicles in the lot and about the programs at the dealership. James also was able to get me into a brand new car that very day, a much better one than I thought I'd be driving off with. I am very happy and pleased with the experience, will definitely return in the future for my next car! More

Very professional, friendly and polite. Well, as I stated previously, Bryan Arrington is the person that greeted me when I first arrived. I told him I was there for an oil change. He told Well, as I stated previously, Bryan Arrington is the person that greeted me when I first arrived. I told him I was there for an oil change. He told me that the would take my car and give me the oil change right away. He told me where to go and wait for my car. It was an over all great experience. More

professional and personable I went by just for a check on fluids, tire pressure, and such prior to a road trip. I was the first customer and Bryan opened the garage door promptl I went by just for a check on fluids, tire pressure, and such prior to a road trip. I was the first customer and Bryan opened the garage door promptly and came straight to the drivers side calling me by name. I was impressed. No others have done that before. As always he was polite and shook my hand. I told him what I wanted, he said no problem, called the technician over, telling him all what to do. He stated to me he had my cell # and should be through with vehicle by noon. He called at 1030AM and informed me the car was ready, no problems were found, topped off all fluids and pressures stating she was good to go. I believe Bryan is an excellent employee and should be rewarded for his strong customer satisfaction ability. He has always been very professional and serra kia should be proud to have Bryan as an employee. More

Service Bryan Arrington asked me to bring my car by the dealership to check out an issue with the tire on my Sorento after an earlier phone conversation. He w Bryan Arrington asked me to bring my car by the dealership to check out an issue with the tire on my Sorento after an earlier phone conversation. He was very knowledgeable, professional and friendly. They started on my car right away. I was very impressed with the cleanliness of the service area and the way Bryan interacted with his employees. From now on I'll be taking my car to Serra Kia of Gardendale for all of my maintenance checkups and service because of Bryan Arrington and his crew. Dee Lottier More

Best Service Adviser ever- Bryan Arrington The service department is how I judge a dealership, this dealership has the best in Bryan Arrington, Service Advisor. Honest, upfront, professional, The service department is how I judge a dealership, this dealership has the best in Bryan Arrington, Service Advisor. Honest, upfront, professional, fantastic, friendly!! Bryan is an asset to this dealership, and I would return to Serra due to his treatment. He met me at the car as I pulled into the bay, shook my hand and introduced himself, always smiling, and very, very professional. He came into the customer lounge to keep me updated on the progress on my vehicle, and kept me updated on what they were doing, and gave me estimates on how much longer it would be. They got me in, and got me out in hardly no time at all, did a fantastic job, the car was clean, and the price was more than fair! I will continue to do business with this dealership, Bryan is the reason! More