Serra Gardendale Kia

Tried several times to get a live person to contact via email. All I got was several automated messages as well as a fictitious chat line person. Unless you supply your name and number so they can personal email. All I got was several automated messages as well as a fictitious chat line person. Unless you supply your name and number so they can personally apply sales pressure, they will not respond. I have tried to get a response to my email inquiries but only get ]automated responses. The chat line is a joke, it is nothing more than a way to gather your personal information Not s good start for someone looking to purchase a car that is close to a $40,000 price tag. More

Worse dealership ever. Gm any fisher biggest peice of xxxx ive ever met. 4 months with a xxxxty car and still cant get any awencers from his hes a complete idiot . xxxx ive ever met. 4 months with a xxxxty car and still cant get any awencers from his hes a complete idiot . More

I wouldn’t advise anyone to go to this dealership I purchased a 2015 Kia Soul not even two years and the motor is gone and basically they are telling me it’s nothing they can do which is unacceptable t purchased a 2015 Kia Soul not even two years and the motor is gone and basically they are telling me it’s nothing they can do which is unacceptable the crazy part is they still want me to pay for a car I can’t drive so basically I was sold a car they knew wasn’t going to last I still have a remaining balance of 7,000 dollars on the car and they told me that I didn’t have a warranty after 100,000 miles which I haven’t drove the car 100,000 miles I purchased the car at 108,000 miles now I have 156,000 which if added up i haven’t drove the car 100,000 miles More

Serra Kia made the process of buying my 2021 Telluride SX very seamless. My salesman, Joey Bibb was VERY knowledgeable and notified me immediately when a model was arriving that I was interested in... when w very seamless. My salesman, Joey Bibb was VERY knowledgeable and notified me immediately when a model was arriving that I was interested in... when we realized the top of the line model was actually in my price range, he and his manager worked hard to give me the best deal and I walked off of the lot with my Telluride that same night. Not only was everyone extremely friendly, but they explained every aspect of the process and made sure I was comfortable with what I was purchasing (sales manager Andrew Johnson was also wonderful). I highly recommend purchasing a vehicle from Joey Bibb of Serra Kia Gardendale! More

Gary Travis, is very nice, and has helped us get a car, two years in a row, he and Kasey, helped us get what we wanted with down payments and monthly payments, we can afford! I will go back to him, again w two years in a row, he and Kasey, helped us get what we wanted with down payments and monthly payments, we can afford! I will go back to him, again when needed. More

My salesperson was very knowledgeable and did a great job. Kia is a very nice place to shop for a car and good customer service job. Kia is a very nice place to shop for a car and good customer service More

Joesph was absolutely amazing. He made the car buying process so easy. If you’re looking for a new vehicle please go talk to Joe! process so easy. If you’re looking for a new vehicle please go talk to Joe! More

Excellent Service Had to have a part replaced and received excellent service. Katrina Bagwell as well as the technicians (Gerald Ezelle) were courteous, helpful and ar Had to have a part replaced and received excellent service. Katrina Bagwell as well as the technicians (Gerald Ezelle) were courteous, helpful and are outstanding. More

OUTSTANDING AND COURTIOUS ALL THE STAFF I CAME IN CONTACT WITH, INCLUDING THE SALES TEAM, GENERAL MANAGER, SERVICE DEPARTMENT WERE EXCELLENT AND THE EMPLOYEES I MET IN THE HAL ALL THE STAFF I CAME IN CONTACT WITH, INCLUDING THE SALES TEAM, GENERAL MANAGER, SERVICE DEPARTMENT WERE EXCELLENT AND THE EMPLOYEES I MET IN THE HALL WAY, WERE FRIENDLY. More

Excellent attention Thank you for your excellent attention to our needs. Stephen Willard and others were terrific to deal with! They were patient with my paperwork change Thank you for your excellent attention to our needs. Stephen Willard and others were terrific to deal with! They were patient with my paperwork changes, and efficient and friendly. Leasa Moffatt More