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Serra Gardendale Kia

Gardendale, AL

2.8
365 Reviews

630 Fieldstown Rd

Gardendale, AL

35071

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Showing 365 reviews

May 25, 2017

Easy sell, but dirty car and won't fix their mistakes The sell went very smooth. When they brought the car from detailing it was full of sand, no gas, and tire light on. I had to fix all that myself. Was More

by nolensb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kris Bogard
May 25, 2017 -

Serra Gardendale Kia responded

We're sorry that you had this experience. This is certainly not normal protocol for used car delivery at our dealership. Management has been notified and will look into this. Thank you.

May 24, 2017

Internet Sales Gary had everything totally ready when we got there. He helped us set everything up! The whole experience was super fast and easy. Thanks Gary!! More

by Christian05
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Travis
March 13, 2017

Service Bryan has always been a huge help to me with my car and is always honest and fair! Bryan and his team had to do extensive work on my car and they kind More

by Savuab09
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Arrington
January 30, 2017

Excellent! They were able to get me out my 2014 Optima and in to a 2016 Optima and lowered my payments by nearly $100. I didn't think that it was possible, but More

by jasabb23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Otieno
January 26, 2017

service we have dealt with Bryan for about 5 years and have never had a complaint he is courteous and honest a credit to any employer in short just good hones More

by Virginia and Larry Bonham
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Arrington
January 19, 2017

exceptional service Bryan in the service department always goes above and beyond to help me. I brought my Kia Sedona in last week because it wouldn't start and in no tim More

by bd1234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Arrington
January 17, 2017

excellence Brian is always so helpful and courteous when I am there . He is able to answer all questions I have. I would recommend this dealership to everyone an More

by Carperson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Arrington
January 16, 2017

Friendliest & very knowledgeable service department Bryan was very helpful and super patient in answering all my questions. He made me feel like I was the only customer even though they were busy with More

by Deb12345
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bryan Arrington
January 15, 2017

Great experience Staff was courteous, knowledgeable, and helpful. I hadn't intended to buy a car just yet. Every question was answered, every problem resolved. I came More

by Gigi52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Otieno,Jr.
January 13, 2017

Just purchased my second Optima Today I went in to Serra Kia just to get the process of getting a new car started and came home my brand new Kia Optima. The service great. This is t More

by Nikib2477
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Otieno Jr.
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