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Serra Gardendale Kia
Gardendale, AL
365 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 365 reviews
August 26, 2017
Great experience. They helped me get exactly what I need! Five star rating for Heather and Serra Kia in general. Very friendly staff. Helped me tremendously. Got the perfect car for me, for the best price eve Five star rating for Heather and Serra Kia in general. Very friendly staff. Helped me tremendously. Got the perfect car for me, for the best price ever. More
by Jennjeter
Employees Worked With
Heather Burrow
Helpful August 16, 2017
Heather Burrow Heather B. Made everything good. She was so professional and so very helpful . I would recommend anyone to come to Kia Gardendale and talk to He Heather B. Made everything good. She was so professional and so very helpful . I would recommend anyone to come to Kia Gardendale and talk to Heather Burrows. More
by Tina
Employees Worked With
Mike Lindemood, Heather Burrow
August 15, 2017
We love Caitlyn Emmons and highly recommend her. On July 29, 3017 my husband and I went Serra Kia at Gardendale to purchase a vehicle. Our salesperson was Caitlyn Emmons. I explained exactly what I w On July 29, 3017 my husband and I went Serra Kia at Gardendale to purchase a vehicle. Our salesperson was Caitlyn Emmons. I explained exactly what I was looking for and how much I wanted my payments. Caitlyn was very friendly and professional. The best thing about my experience with her, is that she actually listened to what I wanted. She did not try to push me into higher priced vehicle. Or talk me into buying something that I did not want or something that would give her a bigger commission. She was very nice, down to earth, and professional. I would highly recommend her. Kathy Wilder More
by Wilders4bama
Employees Worked With
Caitlyn Emmons
August 14, 2017
Bad Experience Wasn't honest about damage to car. It's still at a body shop getting fixed. Didn't even put a full tank of gas in the car. I've got a lot of cars over Wasn't honest about damage to car. It's still at a body shop getting fixed. Didn't even put a full tank of gas in the car. I've got a lot of cars over the years both new and used and the dealerships have ALWAYS filled the vehicles with gas! This vehicle had just over 1/4 tank of gas in it!! Mary Ann Robinson More
by Missjane
Employees Worked With
Gary Travis
August 14, 2017
I got the car I wanted at a fair price We have been going to kia in Gardendale for twenty years. When our kids were young , we got vans. Now we our down siding and enjoy the forta. We have been going to kia in Gardendale for twenty years. When our kids were young , we got vans. Now we our down siding and enjoy the forta. More
by Forta3
Employees Worked With
Caitlyn Emmons
August 06, 2017
terrible we did not even stay to have our car serviced . we are custom to exceptional service with a smile the person who attempted to assist us we did not know and she did not introduce herself. just a what we are custom to exceptional service with a smile the person who attempted to assist us we did not know and she did not introduce herself. just a what can I do for you shame.we could have got a grading like that from a fast food place where we did not spend almost $30,000 they will not get another $30,000 from us brian was good to us for years and that is why we came there my friend ask where was brian working she did not get a response . hope we find him that is where we can take our car we enjoyed doing business with brian he always helped us . More
by will not be back
Employees Worked With
dont know there name.
July 19, 2017
Something has changed in the Service Dept, I purchased my 2014 Kia Sorento from this dealership and have traveled back for each recommend service work, even though I live far from the dealersh I purchased my 2014 Kia Sorento from this dealership and have traveled back for each recommend service work, even though I live far from the dealership because I like the service I received from Bryan Arrington. I was disappointed to find out that Bryan was no longer working there, Yesterday I brought in my Kia for an oil change, tire rotation, and a problem with low tire pressure with one of the front tires. I was told that this tire had a nail in it, so I agreed to have a patch put on it. Although I brought in my car at 7:30am, I had to wait a very long time.....finally got it at about 10:30am. Today as I was driving for the first time since yesterday, I noticed that the Low Tire Pressure signal was on again, this time on the back tire since the tires had been rotated. I called and spoke with the service Manager, Jared, who was not present when I was there on Monday. I told him the problem, that I had had to wait a long time on Monday, and that I had to travel a long distance to get to the dealership. He said that if I brought the car back between 2 and 3 pm, he would see that they would take it back to fix the low tire problem and I would not have to wait. I brought the car and arrived at 2:30PM. Jared introduced himself, and took the car back. Well, I had to wait as long as I did on Monday, but this was just to have the tire repaired (which I hope they did). I did not see the service manager again and the young lady at the desk was not present either when I walked back to the drive through to see if I could see Jared. The mechanic who had been working on the car had just pulled it up (5:30PM) and he gave me my key and said it should be OK. More
by Kenneth Lavelle
Employees Worked With
Jared, service manager; Joshua Green, technician; Amy Carettii, Service Adviser
June 08, 2017
Exceptional customer service, every time! Great customer service these days is, unfortunately in my experience, the exception rather than the norm so I feel it should be recognized when it's r Great customer service these days is, unfortunately in my experience, the exception rather than the norm so I feel it should be recognized when it's received. I have been a customer for 2 1/2 years and have always, without exception, experienced over-the-top customer service from Bryan Arrington. Not only because of his knowledge, but I feel confident Bryan searches for and provides me with the best possible deals at every visit. The Service Department always delivers fast and friendly service. Brian's customer service is the reason I drive over 25 miles (one way) just to get my oil changed and the reason I will continue doing business with Serra Kia of Gardendale. More
by Lforshee
Employees Worked With
Bryan Arrington
June 05, 2017
GREAT Service Thank You Kris for going the extra mile to help us find the most perfect car for our family. You made our experience great and I really appreciate it. Thank You Kris for going the extra mile to help us find the most perfect car for our family. You made our experience great and I really appreciate it. Thank you and God Bless!! More
by Dspruill
Employees Worked With
Kris Bogard
June 01, 2017
Great experience!! I had the pleasure to work with Michael. He was awesome, he was patient and he explained everything to me as a first time car buyer. He put me a 2017 I had the pleasure to work with Michael. He was awesome, he was patient and he explained everything to me as a first time car buyer. He put me a 2017 Kia Forte. I love it! Thank you so much! More
by Meme
Employees Worked With
Michael Swindle
